Station

Station message

From Sunday 02 February 2020 Penalty Fares will apply at this station.

If you wish to take a cycle on ANY TransPennine Express services you MUST make a cycle reservation BEFORE you travel. These can be made up to 15 minutes before the departure time.

How to book a bike space:

" WhatsApp: 07812 223 336

" Twitter: @TPEAssist

" Phone: Call 0345 600 1671 (Option 3)

" Online/App: Reserve your bike when you buy your ticket at tpexpress.co.uk or on our app. Search TPExpress in the app/play store.

" Booking Office: Cycle reservations can be requested at any booking office.

PICK UP / DROP OFF at the station

From Tuesday 10th July 2018, Manchester Airport introduced a charge for dropping off at the airport by the entrance to the rail station. Further details of the charge and alternative pick up / drop off points are available here

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from ticket office
Information Services Open
CIS
  • Departure Screens
  • Announcements
Customer Help Points
Yes

Help Points are available on all platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine
Yes
Oystercard Issued

No

Use Oystercard

No

Always Show Oyster Card Fields

No

Smartcard Issued
Yes
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator

No

Smartcard Comments

Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.

Penalty Fares
TP
All station facilities
Seated Area
Yes
Waiting Room
Mon-Sun

There are heated waiting rooms located on platforms 1, 2 and 3.

Trolleys
Yes
Station Buffet
Yes

Refreshments are available from the shop on platforms 2 and 3.

Toilets
Yes

The toilets are located at platform level, behind the lifts. The female toilets are located at the end of Platform 3. The male toilets are located at the end of Platform 2.

Baby Change
Yes
Telephones

No

Wi Fi
Yes
Post Box
Yes

There is a post box located in the Airport Terminals.

Tourist Information
Yes

There is a tourist information office located within the airport terminals.

Atm Machine
Yes

There is an ARM located on the concourse beside the escalators.

Bureau De Change

No

The nearest currency exchange is at Terminal 1 arrivals.

Shops
Yes

There is a shop located on platforms 2 and 3.

Accessibility and mobility access
Helpline

0800 107 2149

https://www.nationalrail.co.uk/
Mon-Sun
Induction Loop
Yes
Accessible Ticket Machines
Yes
Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

No

National Key Toilets
Yes

The accessible toilets are located at platform level, behind the lifts, at the end of Platform 2, these toilets are operated by a radar key. There is also an accessible Changing Places facility located behind the lifts, at the end of platform 3. This is also accessed using a radar key.

Step Free Access

This station is category A. Step free access is provided from the Ground Transport Interchange to all platforms via lifts or ramps. This station is staffed for all services. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.

Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.


Coverage: whole Station
Ticket Gates
Yes

A wide gate is provided for wheelchair users and customers with prams, push chairs and luggage.

Impaired Mobility Set Down
Yes

Railway staff will assist customers arriving by train from their train to Station Assistance Point 1, near the front of the station. If onward assistance is needed, for example to an airport terminal, customers will need to contact their airline directly to arrange this.

Wheelchairs Available
Yes
Assisted Travel

. Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office on the Station Concourse no less than 20 minutes prior to the departure time of their train.

Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).

We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.

Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.

Customers requiring assistance to access other services (such as buses, coaches or trams) or to connect with the airport terminals should request this from their airline or Manchester Airport Group. Railway Staff can take you to the airport help point on the station concourse. Please press the intercom button to inform the airport of your arrival so that they can come and meet you.

Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.

Parking information
Cycle Storage
Spaces: 50
Sheltered: No
Cctv: No
Location:

Cycle storage is available at the station building entrance (adjacent to the taxi rank).

CarPark
Name: Manchester Airport Car Parks
Spaces: 0
Number Accessible Spaces: 0
Accessible Spaces Note:

Car parking spaces are available at Terminal 1 arrivals.


Accessible Car Park Equipment: No
Cctv: No

Website:
Rail Replacement Services

Rail Replacement bus services depart from stands L and M of the adjacent Bus Station which is situated close to the ticket office.

Taxi Rank

The nearest taxi rank is outside the station building entrance.

Onward Travel

Information to plan your onward journey is available in a printable format here

Airport

The Railway Station is located within the Manchester Airport complex with ready access to all terminals.

Car Hire

Within the Airport terminal.

Passenger services
Customer Service

To speak to a member of our team, please call: 0345 600 1671.

Left Luggage
Yes

Operator Name: Excess Baggage Company
https://www.nationalrail.co.uk/
Lost Property
Yes
https://www.nationalrail.co.uk/
Live departures and arrivals