Station

Newcastle

Address and directions

Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
Tyne & Wear
NE1 5DL

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Ticket office opening hours

Monday: 06:00 to 19:00
Tuesday: 06:00 to 19:00
Wednesday: 06:00 to 19:00
Thursday: 06:00 to 19:00
Friday: 06:00 to 19:00
Saturday: 07:00 to 19:00
Sunday: 07:30 to 19:00

Station message

The lifts are out of order at Newcastle station.

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets
Wifi

More details

We apologise that not all information on these pages is bilingual.

This is automated information from www.nationalrail.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from information point
  Yes - from ticket office
- Information Services Open
  
  Information available from Travel Centre at these times .
- CIS
  - Departure Screens
  - Announcements
  - Arrival Screens
- Customer Help Points
  
  Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Smartcard Validator
All station facilities
- First Class Lounge
  Located
  
  South end of Platform 3
  
  Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
  
  Tickets Accepted
  - Any First Class ticket valid on LNER EG not XC Only or TPE only
  Restricted tickets
  - All First Class tickets valid only on other train operator
  Facilities
  
  Toilets / Meeting rooms, TV, newspapers
  
  Refreshments
  
  Refreshments are currently suspended
  
  Wi-Fi
  
  Yes
  
  Showers
  
  No
- Seated Area
- Waiting Room
  
  Mon-Fri 04:00 to 21:00
  Saturday 04:00 to 21:00
  Sunday 07:00 to 21:00
  
  This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
  Waiting Room opening hours are at all times that the station is open
- Trolleys
- Station Buffet
  
  Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
- Toilets
  
  The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
- Baby Change
- Showers
- Telephones
  
  Usage Type: Cards And Coins
- Wi Fi
  
  Find WiFi Hotspots around Newcastle station
- Web Kiosk
- Post Box
  
  Outside the station
- Tourist Information
- Atm Machine
  
  In the Main Square next to Boots
- Bureau De Change
- Shops
  
  WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S
Accessibility and mobility access
- Helpline
  
  03457 225 225 or 18001 03457 225 225 (Text relay service)
  
  https://www.nationalrail.co.uk/
- Staff Help Available
  
  When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
  
  Mon-Fri 04:00 to 00:15
  Saturday 04:00 to 23:30
  Sunday 07:00 to 00:15
- Induction Loop
- Accessible Ticket Machines
  
  Accessible machine are located on the main concourse
- Height Adjusted Ticket Office Counter
  
  Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
- Ramp For Train Access
- Accessible Public Telephones
  
  Platform 3
- National Key Toilets
  
  The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
- Step Free Access
  
  Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.
  
  This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
  
  Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
  
  Coverage: whole Station
- Ticket Gates
- Impaired Mobility Set Down
- Wheelchairs Available
- Assisted Travel
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
  
  Spaces: 122
  Sheltered: Yes
  Cctv: Yes
  Location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
  Annotation:
  28 stands accommodating 56 cycles
  
  Type: Stands
- CarPark
  
  Car parking1:
  
  Operator Name: London North Eastern Railway
  Name: Long Stay Car Park
  Spaces: 454
  
  Number Accessible Spaces: 17
  Accessible Spaces Note: Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.
  Accessible Car Park Equipment: Yes
  Cctv: Yes
  Open:
  Mon-Sun 04:00 to 23:00
  
  Website: https://www.nationalrail.co.uk/
  
  Car parking2:
  
  Operator Name: London North Eastern Railway
  Name: Short stay
  Spaces: 27
  
  Number Accessible Spaces: 3
  Accessible Spaces Note:
  The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces
  
  Accessible Car Park Equipment Note:
  Short Stay Car Park, first twenty minutes free of charge.
  
  Cctv: Yes
  Website: https://www.nationalrail.co.uk/
- Rail Replacement Services
  
  Rail Replacement Coaches leave from the front of the station.
- Taxi Rank
  
  Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
- Metro Services
  
  Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk
- Airport
  
  Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk
- Port
  
  Bus to DFDS ferry terminal departs from the end of the short stay car park.
Passenger services
- Customer Service
  
  We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
  
  This station has Secure Station Accreditation
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  https://www.nationalrail.co.uk/

Live departures and arrivals