Station
Station message
The lifts are out of order at Newcastle station.
Station facilities
We apologise that not all information on these pages is bilingual.
This is automated information from www.nationalrail.co.uk (opens in new window), which may contain elements of content only available in English.
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General service information
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Staffing LevelFull time
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Closed Circuit Television
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Information Available From StaffYes - from information point
Yes - from ticket office -
Information Services OpenInformation available from Travel Centre at these times .
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CIS
- Departure Screens
- Announcements
- Arrival Screens
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Customer Help Points
Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
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Ticket buying and collection
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Oystercard Issued
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Use Oystercard
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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All station facilities
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First Class Lounge
Located
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
- Any First Class ticket valid on LNER EG not XC Only or TPE only
Restricted tickets
- All First Class tickets valid only on other train operator
Facilities
Toilets / Meeting rooms, TV, newspapers
Refreshments
Refreshments are currently suspended
Wi-Fi
Yes
Showers
No
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Seated Area
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Waiting RoomMon-Fri 04:00 to 21:00
Saturday 04:00 to 21:00
Sunday 07:00 to 21:00This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
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Trolleys
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Station BuffetCoffee shop Food vending machine Public House/Bar Food outlet (Seating available)
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ToiletsThe toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
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Baby Change
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Showers
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TelephonesUsage Type: Cards And Coins
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Wi Fi
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Web Kiosk
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Post BoxOutside the station
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Tourist Information
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Atm Machine
In the Main Square next to Boots
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Bureau De Change
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Shops
WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S
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Accessibility and mobility access
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Helpline03457 225 225 or 18001 03457 225 225 (Text relay service)https://www.nationalrail.co.uk/
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Staff Help AvailableWhen arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.Mon-Fri 04:00 to 00:15
Saturday 04:00 to 23:30
Sunday 07:00 to 00:15 -
Induction Loop
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Accessible Ticket Machines
Accessible machine are located on the main concourse
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Height Adjusted Ticket Office Counter
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
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Ramp For Train Access
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Accessible Public Telephones
Platform 3
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National Key ToiletsThe National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
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Step Free Access
Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.
This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Coverage: whole Station -
Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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Assisted Travel
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Parking information
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Cycle StorageSpaces: 122
Sheltered: Yes
Cctv: Yes
Location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
Annotation:28 stands accommodating 56 cycles
Type: Stands -
CarParkCar parking1:
Operator Name: London North Eastern Railway
Name: Long Stay Car Park
Spaces: 454
Number Accessible Spaces: 17
Accessible Spaces Note: Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Sun 04:00 to 23:00
Website: https://www.nationalrail.co.uk/
Car parking2:
Operator Name: London North Eastern Railway
Name: Short stay
Spaces: 27
Number Accessible Spaces: 3
Accessible Spaces Note:The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces
Accessible Car Park Equipment Note:Short Stay Car Park, first twenty minutes free of charge.
Cctv: Yes
Website: https://www.nationalrail.co.uk/
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Rail Replacement Services
Rail Replacement Coaches leave from the front of the station.
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Taxi Rank
Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
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Onward Travel
Information to plan your onward journey is available in a printable format here
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Metro Services
Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk
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Airport
Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk
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Port
Bus to DFDS ferry terminal departs from the end of the short stay car park.
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Passenger services
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Customer Service
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
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Left Luggagehttps://www.nationalrail.co.uk/
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Lost Propertyhttps://www.nationalrail.co.uk/
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