Station facilities
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General service information
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Staffing Levelunstaffed
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Closed Circuit Television
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Information Available From StaffYes - from help point
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CIS
- Departure Screens
- Arrival Screens
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Customer Help Points
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Ticket buying and collection
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Issued
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Use Oystercard
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
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Penalty FaresAW
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All station facilities
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Seated Area
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Waiting Room
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Station Buffet
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Toilets
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Baby Change
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Telephones
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Wi Fi
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Accessibility and mobility access
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Helpline
03333 211202
https://www.nationalrail.co.uk/Mon-Sun 08:00 to 20:00 -
Staff Help Available
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
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Induction Loop
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Accessible Ticket Machines
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines are touchscreen.
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Ramp For Train Access
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Accessible Taxis
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Accessible Public Telephones
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Nearest Stations With More FacilitiesNWP
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National Key Toilets
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Step Free Access
Category C.
A flight of 24 steps leads from the station entrance to Platforms 1 (to Hereford) and 2 (to Newport).
Coverage: no Part Of Station -
Ticket Gates
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Impaired Mobility Set Down
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Assisted Travel
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Parking information
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Cycle StorageSpaces: 14
Sheltered: No
Cctv: Yes
Location:Cycle parking is provided in two locations. By the current main station entrance, 3 Sheffield Stands providing for up to 6 bicycles to be parked are located. On the platform, there are 4 Sheffield stands providing for up to 8 bicycles to be parked, are located
Type: Stands -
Rail Replacement Services
The rail replacement bus stop is a local bus top on The Highway at the end of the station access lane.
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Onward Travel
Buy a Pontypool PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
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Cycle Hire
There are no cycle hire facilities at this station.
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Passenger services
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Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
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Left Luggagehttps://www.nationalrail.co.uk/
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Lost Property
Operator Name: Transport for Waleshttps://www.nationalrail.co.uk/
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Overview
Pontypool and New Inn is a gateway to Cardiff and Newport, with frequent trains to both cities. The station has 24-hour parking, ticket machines and accessible platforms.
History of the station
The original station opened in 1854 as Pontypool Road. At its height, it had a 50-line marshalling yard, engine and goods sheds and refuelling facilities.
Both World Wars required heavy reserves of Welsh coal, much of it coming through Pontypool - allowing the station and its workforce to thrive.
In 1974 the station underwent a major redevelopment, including the replacement of the ticket office - the last of the original station buildings. In 2017, the car park was expanded to accommodate growing numbers of passengers.
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How long does it take to walk from Pontypool station to the town centre?
- Approximately 25 minutes via The Highway and Usk Road.
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What car parking facilities are available at Pontypool station?
- 24-hour car parking facilities.
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What facilities are there for bike storage?
- Secure storage facilities for up to 10 bikes.
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