Station message

Disruption between Hereford and Shrewsbury

Rail services between Hereford and Shrewsbury are currently experiencing significant disruption following the collapse of an underground culvert. Network Rail teams are now on-site and working on fixing the problem.

As a result, train services will not run between Hereford and Shrewsbury and Shrewsbury and Llandrindod.

There will be a full closure of the railway between Hereford and Shrewsbury from Friday 25 April into Tuesday 29 April, however this may change as investigations continue.

Please check https://tfw.wales/service-status/disruption-hereford-shrewsbury for updated information on rail replacement services and ticket acceptance to help you complete your journey.

Station facilities

  • Parking
  • Step-free access
  • Ticket machine
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window).
General service information
Staffing Level
unstaffed
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
CIS
  • Departure Screens
  • Arrival Screens
Customer Help Points
Yes
Ticket buying and collection
Ticket Office

No
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued

No
Smartcard Topup
Yes
Smartcard Validator
Yes
Smartcard Comments

Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.

Penalty Fares
AW
All station facilities
Seated Area
Yes
Waiting Room

No
Station Buffet

No
Toilets

No
Baby Change

No
Telephones

No
Wi Fi

No

Find WiFi Hotspots around Pontypool & New Inn station

Accessibility and mobility access
Helpline

03333 211202

https://www.nationalrail.co.uk/
Mon-Sun 08:00 to 20:00
Staff Help Available
Yes

There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.

Induction Loop

No
Accessible Ticket Machines
Yes

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines are touchscreen.

Ramp For Train Access

No
Accessible Taxis

No
Accessible Public Telephones

No
Nearest Stations With More Facilities
NWP
National Key Toilets

No
Step Free Access

Platform 1 is accessible from the new park and ride car park via lifts. The new park and ride car park is accessible from the A4042.

Platform 2 is accessible from Platform 1 via a footbridge and lifts.

There are two entrances to the station. Access from Station approach entrance is via steps and is not accessible.


Coverage: whole Station
Ticket Gates

No
Impaired Mobility Set Down

No
Wheelchairs Available

No
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 14
Sheltered: No
Cctv: Yes
Location:

Cycle parking is provided in two locations. By the current main station entrance, 3 Sheffield Stands providing for up to 6 bicycles to be parked are located. On the platform, there are 4 Sheffield stands providing for up to 8 bicycles to be parked, are located


Type: Stands
CarPark

Name: Station Car Park (station approach)
Spaces: 23
Free: Yes
Number Accessible Spaces: 2
Accessible Car Park Equipment: Yes
Cctv: Yes

Website: https://www.nationalrail.co.uk/
Rail Replacement Services

The rail replacement bus stop is a dedicated RRS stop in station car park off the A4042

Onward Travel

Buy a Pontypool PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

Cycle Hire

There are no cycle hire facilities at this station.

Passenger services
Customer Service

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
Yes

Operator Name: Transport for Wales
https://www.nationalrail.co.uk/
Live departures and arrivals

Overview

Pontypool and New Inn is a gateway to Cardiff and Newport, with frequent trains to both cities. The station has 24-hour parking, ticket machines and accessible platforms.

 

History of the station

The original station opened in 1854 as Pontypool Road. At its height, it had a 50-line marshalling yard, engine and goods sheds and refuelling facilities.

Both World Wars required heavy reserves of Welsh coal, much of it coming through Pontypool - allowing the station and its workforce to thrive.

In 1974 the station underwent a major redevelopment, including the replacement of the ticket office - the last of the original station buildings. In 2017, the car park was expanded to accommodate growing numbers of passengers.

 

How long does it take to walk from Pontypool station to the town centre?

Approximately 25 minutes via The Highway and Usk Road.

What car parking facilities are available at Pontypool station?
24-hour car parking facilities.
What facilities are there for bike storage?

Secure storage facilities for up to 10 bikes.