Station facilities
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General service information
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Staffing Levelunstaffed
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Closed Circuit Television
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Information Available From StaffYes - from help point
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CIS
- Departure Screens
- Arrival Screens
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Customer Help Points
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Ticket buying and collection
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Issued
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Use Oystercard
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
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Penalty FaresAW
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All station facilities
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Seated Area
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Waiting Room
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Station Buffet
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Toilets
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Baby Change
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Telephones
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Wi Fi
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Post Box
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Atm Machine
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Shops
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Accessibility and mobility access
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Helpline
03333 211202
https://www.nationalrail.co.uk/Mon-Sun 08:00 to 20:00 -
Staff Help Available
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
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Induction Loop
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Accessible Ticket Machines
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines are touchscreen.
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Ramp For Train Access
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Accessible Taxis
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Accessible Public Telephones
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Nearest Stations With More FacilitiesNWP
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National Key Toilets
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Step Free Access
Category C.
A flight of 24 steps leads from the station entrance to Platforms 1 (to Hereford) and 2 (to Newport).
Coverage: no Part Of Station -
Ticket Gates
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Impaired Mobility Set Down
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Assisted Travel
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Parking information
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Cycle StorageSpaces: 14
Sheltered: No
Cctv: Yes
Location:Cycle parking is provided in two locations. By the current main station entrance, 3 Sheffield Stands providing for up to 6 bicycles to be parked are located. On the platform, there are 4 Sheffield stands providing for up to 8 bicycles to be parked, are located
Type: Stands -
CarPark
Name: Station Car Park
Spaces: 0
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: No
Website: https://www.nationalrail.co.uk/ -
Rail Replacement Services
The rail replacement bus stop is a local bus top on The Highway at the end of the station access lane.
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Onward Travel
Buy a Pontypool PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
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Cycle Hire
There are no cycle hire facilities at this station.
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Passenger services
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Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
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Left Luggagehttps://www.nationalrail.co.uk/
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Lost Property
Operator Name: Transport for Waleshttps://www.nationalrail.co.uk/
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Overview
Officially known as Pontypool and New Inn station, it first opened at the beginning of 1854 as Newport Road, but by the year's end was called Pontypool Road. Necessary for the burgeoning Welsh coal industry, which initially was carried by canals until the steam engine took over. Trains offered a faster and more economical way to transport coal and other freight around the country, and gradually the use of canals dwindled.
Pontypool Road, by the start of the 20th century, housed numerous junctions, sheds and sidings, and was becoming overwhelmed, necessitating the building of a larger station on a nearby site to deal with the sheer volume of passengers. Both World Wars required heavy reserves of coal, which came through Pontypool Road, allowing the station and the surrounding workforce to thrive.
The post-war period saw station use decline, with many closing altogether. By the 1970s, the station had been renamed Pontypool, and in 1974 the area underwent a major redevelopment, including the replacement of the ticket office - the last of the original building, and in 2017, with the gradual increase of passenger numbers, the car park was expanded.
Pontypool and New Inn railway station is now well-modernised thanks to these renovations, offering step-free access to platforms. Sitting on the Welsh Marshes Line, the station links South Wales with key parts of the wider UK network.
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How long does it take to walk from Pontypool Station to Pontypool town centre?
- It takes approximately twenty-five minutes to walk the mile to Pontypool town centre, going via The Highway and Usk Road.
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What car parking facilities are available at Pontypool Station?
- There are 24-hour car parking facilities at Pontypool Station.
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What facilities are there for bike storage at Pontypool Station?
- Pontypool Station has storage facilities for 10 bikes.
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What other facilities are available at Pontypool Station?
- Card telephones
- Disabled access - step-free throughout, ramps are available, as are wheelchairs and induction loops
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