Want to know more about how we deal with delays, break downs, service alterations, and disruptions.

Here are some frequently asked questions around our timetable

• Do your trains always wait for connections?
• How do you deal with service disruption?
• How do leaves on the line affect trains?
• How can I check on service alterations and disruptions?
• What are you doing to improve the reliability of the infrastructure?
• Who decides the times and the frequency of the services you run?
• Why do your trains break down and what are you doing about it?
• Why does Network Rail plan and do engineering works on the network?
• Why don't trains stop at some stations?
• Why is my train delayed, cancelled or replaced by bus?
• What is your policy on providing alternative transport?

Got a question that isn't answered here? Let us know