Industrial action

13 - 14, 16 - 17, 24 - 27 December and 03 - 04, 06 - 07 January

The National Union of Rail, Maritime, and Transport Workers (RMT) have announced strike action, which will significantly disrupt the rail network across the whole of Wales, England and Scotland.

The following dates are affected by industrial action:

  • Tuesday 13 December - Wednesday 14 December
  • Friday 16 December - Saturday 17 December
  • Saturday 18:00 24 December - Tuesday 06:00 27 December
  • Tuesday 03 January - Wednesday 04 January
  • Friday 06 January - Saturday 07 January

Transport for Wales is not involved in the industrial action. However, the industrial action resulting from the dispute between the unions and Network Rail means we’ll be unable to operate rail services on Network Rail infrastructure.

The majority of rail services across the Wales and Borders network will be suspended on 13 - 14, 16 - 17, 24 - 27 December and 03 - 04, 06 - 07 January.

Amended timetables for 13 - 14 and 16 - 17 December will be in online journey planners from the 09 and 13 December.

Orange circle Monday 12 December - normal service, trains will be busy. ³
Red circle Tuesday 13 December - no train services. Do not travel. ¹
Red circle Wednesday 14 December - no train services. Do not travel. ¹
Orange circle Thursday 15 December - normal service, trains will be busy. ²³
Red circle Friday 16 December - no train services. Do not travel. ¹
Red circle Saturday 17 December - no train services. Do not travel. ¹
Orange circle Sunday 18 December - normal service, trains will be busy.

Orange circle Saturday 24 December - normal service finishes approx. 18:00, trains will be busy.
Red circle Sunday 25 December, Christmas Day - no train services.
Red circle Monday 26 December, Boxing Day - no train services.
Orange circle Tuesday 27 December - morning services affected, trains will be busy.

1. We'll be running reduced services (for essential travel only) between Cardiff Central - Treherbert / Aberdare / Merthyr / Rhymney and between Cardiff Central - Newport.

2. First services of the day will start after 07:00 from most stations.

3. Some late evening services will not run.

 

  • Passenger Assist advice
    • Is Passenger Assistance available on strike days?

      A “turn up a go” assistance is available on services between Radyr and Treherbert, Aberdare and Merthyr Tydfil, however we advise customers not to travel by train on strike days.

       

      Is Passenger Assistance available on non-strike days?

      A “turn up and go’ and booked Passenger Assistance will be available on non-strike days, however we are advising customers only make essential journeys by train on non-strike days. Trains are expected to be extremely busy throughout the entire week.

       

      How do I change Passenger Assistance Booking?

      If you have booked Passenger Assistance before the industrial action was announced, our Passenger Assist team will be in contact with you imminently to discuss and rearrange your assistance requirements. If you have not received contact from our Passenger Assist team, please contact them by:

      • By phone: call our Passenger Assist team on 03330 050 501 (Open 24 hours every day, except Christmas Day).
      • By Next Generation Text: call our Passenger Assist team via text relay service on 18001 03330 050 501 (Open 24 hours every day, except Christmas Day).
  • FAQ
    • Are Transport for Wales employees on strike?

      No, TfW colleagues have not been balloted and are not on strike. This dispute is between the RMT unions and both Network Rail and a number of English-based train operators.

       

      Why are TfW services affected by this strike if your employees aren’t involved?

      The vast majority of the rail infrastructure – the track and signalling – in Wales and the Borders is owned and managed by Network Rail. As Network Rail employees are taking industrial action, this significantly reduces the number of trains that can run on the network.

      Part of the rail network in Wales – the Core Valley Lines in South Wales – is owned and managed by TfW directly. As a result, we’re able to run a reduced rail service on the lines north of Cardiff.

       

      Will services be back to normal the day after a strike?

      We plan to run our normal timetables the day after industrial action takes place. However, it’s likely that services will be affected by knock-on disruption while the network gets back to normal. Most of this impact is likely to be in the morning due to services not being able to leave our depots until the Network Rail signallers start work. We strongly advise customers to check before travelling throughout the period affected by industrial action.

       

      Why aren’t you able to run replacement bus services instead?

      Due to the sheer scale of the disruption caused by the industrial action, it wouldn’t be possible to source enough buses to provide a replacement service. 

      The majority of bus operators across Wales and the Borders already have busy schedules throughout the day, and there aren’t enough buses in Wales and the Borders to provide an adequate level of replacement across the whole network. 

      However, we are working hard with our teams to ensure we have additional staff available at stations to support customers who may be affected by the disruption. 

      The key priority for us will be in providing accurate information for people so the understand when the disruption is happening, and which limited services may be operating, so that they can plan alternative means of travel.  

      We’re continuing to work with our industry partners to find ways of potentially expanding the service we provide for future industrial action.

       

      I’ve bought tickets to travel on one of the days affected – can I get a refund?

      Advance ticket holders are entitled to change their journey using the ‘Book with Confidence’ and the change of journey fees should be waived if applied before 18:00 the day before travel. You're still able to change your tickets after this time, and up until the departure, but a change of journey fee of £10 will apply to each ticket changed.
      Book with Confidence will only apply to customers who have purchased via TfW owned sales channels.

      Customers with Anytime, Off-Peak or Advance tickets, also Ranger/Rover tickets, for a TOC on strike – dated for 13 - 14, 16 - 17, 24 - 27 December are permitted to travel either on the day before the date on the ticket or up to 19 December 2022.

      If you have a return ticket and cannot make your outward journey because of a strike, you're permitted a refund on your ticket even if the latter is not affected by a strike. The same applies if the return journey is affected by a strike but the outward was not.

      Alternatively, customers can claim a full refund, with no admin fee charged. Season ticket holders can apply for compensation via Delay Repay.

       

      What happens if I have a return journey booked that is affected by industrial action?

      If you have a return trip planned where the outward or return journey is affected by the industrial action, you can claim a refund or compensation for the full journey

       

      I have two Advance Purchase tickets booked and the outward journey is affected by the dates of the action but the return isn’t – if I choose not to travel at all can I get a refund for both?

      Refunds will be available for both journeys.

       

      If the strike is called off, will trains run?

      Due to the amount of planning and preparation that we undertake ahead of days affected by industrial action, there is a “point of no return” where even if the action is called off, we will have to go ahead with our reduced service. This is expected to be about 24 hours ahead of a strike.

       

      I’m going to a major event on a strike day – will you be running trains?

      We’re aware that there are a number of events spread across the days affected by industrial action. However, unfortunately, we’re not able to make exceptions for these. We’ll provide as much capacity as we possibly can on those services that are running.

       

      Will other train companies be running instead?

      Along with Network Rail, people working for 14 train operators will take part in the industrial action:

      • Avanti West Coast
      • c2c
      • Chiltern Railways
      • CrossCountry
      • East Midlands Railway
      • Great Western Railway (GWR)
      • Greater Anglia
      • GTR (including Gatwick Express)
      • London North Eastern Railway (LNER)
      • Northern Trains
      • South Eastern Railway
      • South Western Railway
      • TransPennine Express
      • West Midlands Trains

      As a result, only a very small number of services will be operating throughout the entire British rail network. These will be concentrated around key routes and are likely to be extremely busy. We advise checking with individual operators about their service provision, but most operators are advising against travelling on affected days.

     

    Existing tickets

    Advance ticket holders are entitled to change their journey using the ‘Book with Confidence’ and the change of journey fees should be waived if applied before 18:00 the day before travel. You're still able to change your tickets after this time, and up until the departure, but a change of journey fee of £10 will apply to each ticket changed.
    Book with Confidence will only apply to customers who have purchased via TfW owned sales channels.

    Customers with Anytime, Off-Peak or Advance tickets, also Ranger/Rover tickets, for a TOC on strike – dated for 13 - 14, 16 - 17, 24 - 27 December are permitted to travel either on the day before the date on the ticket or up to 29 December 2022.

    If you have a return ticket and cannot make your outward journey because of a strike, you're permitted a refund on your ticket even if the latter is not affected by a strike. The same applies if the return journey is affected by a strike but the outward was not.

    Alternatively, customers can claim a full refund, with no admin fee charged. Season ticket holders can apply for compensation via Delay Repay.

    In the meantime, we’re suspending sales of Advance tickets for the strike dates in order to minimise the number of people disrupted. For real time information on the train services download the TfW app or for information about alternative local bus services visit our journey travel planning partners Traveline Cymru.

    For more information on the industrial action please visit the National Rail website.