Industrial action

13 August

The train drivers’ union ASLEF has announced strike action on Saturday 13 August. Transport for Wales is not involved in the industrial action, but some of our services are likely to be extremely busy as a result of the severely-reduced timetable put in place by other operators.

Due to the closure of Birmingham New Street station on Saturday 13 August, TfW services will start/end at Wolverhampton. Ticket acceptance has been accepted with West Midlands Metro for passengers who need to travel between Birmingham New Street and Wolverhampton. 

There will be no services between Crosskeys and Newport.

We advise that you do not to travel unless your journey is essential between: 

  • Carmarthen and Newport 
  • Cardiff and Lydney
  • Shrewsbury and Wolverhampton (from 0800)
  • North Wales Coast

Services in South Wales between Carmarthen and Newport are expected to be very busy because there are no Great Western Railway (GWR) services running. We’ll be running additional services along this route in order to provide extra capacity.

Services between Cardiff and Lydney, Shrewsbury and Wolverhampton and services along the North Wales Coast are expected to be very busy with no CrossCountry, West Midlands Trains and Avanti West Coast services operating at all on Saturday 13 August.

Travel to a number of events taking place on Saturday 13 August could be impacted by the industrial action and we strongly advise that you check for the latest travel information on our website, mobile app or social media channels before making your journey.

This includes: 

  • FIM Speedway GP at the Principality Stadium (3pm), Cardiff. 
  • Welsh Fire versus Birmingham Phoenix (3pm) Sophia Gardens, Cardiff. 
  • Cardiff City versus Birmingham City (12.30pm) at the Cardiff City Stadium. 
  • Pete Tong and the Symphony Orchestra (4pm), Stadium Zip World, Colwyn Bay. 

Extra staff will be deployed at stations to provide customer services.

 

18 and 20 August

The National Union of Rail, Maritime, and Transport Workers (RMT) and TSSA have announced strike action will take place on Thursday 18 August and Saturday 20 August, which will significantly disrupt the rail network across the whole of the UK.

Transport for Wales is not in dispute with the unions. However, the industrial action resulting from the dispute between RMT and Network Rail means we’ll be unable to operate rail services on Network Rail infrastructure.

The majority of rail services across the Wales and Borders network will be suspended on 18 August and 20 August. We’ll have more information on our timetable soon.

Please plan ahead and make sure to check your entire journey.

 

  • Passenger Assist advice
    • Is Passenger Assistance available on strike days?

      A “turn up a go” assistance is available on services between Radyr and Treherbert, Aberdare and Merthyr Tydfil, however we advise customers not to travel by train on strike days.

      There will be no Passenger Assistance available on all other service as they will be suspended on strike days. 

      Is Passenger Assistance available on non-strike days?

      A “turn up and go’ and booked Passenger Assistance will be available on non-strike days, however we are advising customers only make essential journeys by train on non-strike days. Trains are expected to be extremely busy throughout the entire week.

      How do I change Passenger Assistance Booking?

      If you have booked Passenger Assistance before the Industrial Action was announced, our Passenger Assist team will be in contact with you imminently to discuss and rearrange your assistance requirements. If you have not received contact from our Passenger Assist team, please contact them by:

      • By phone: call our Passenger Assist team on 03330 050 501 (Open 24 hours every day, except Christmas Day).
      • By Next Generation Text: call our Passenger Assist team via text relay service on 18001 03330 050 501 (Open 24 hours every day, except Christmas Day).
  • FAQ
    • Are Transport for Wales employees on strike?

      No, TfW colleagues have not been balloted and are not on strike. This dispute is between the RMT union and both Network Rail and a number of English-based train operators.

      Why are TfW services affected by this strike if your employees aren’t involved?

      The vast majority of the rail infrastructure – the track and signalling – in Wales and the Borders is owned and managed by Network Rail. As Network Rail employees are taking industrial action, this significantly reduces the number of trains that can run on the network.

      Part of the rail network in Wales – the Core Valley Lines in South Wales – is owned and managed by TfW directly. As a result, we’re able to run a reduced rail service on the lines north of Cardiff.

      Will any rail services be running?

      Full details of the timetable will be confirmed soon.

      Will services be back to normal the day after a strike?

      We plan to run our normal timetables the day after industrial action takes place. However, it’s likely that services will be affected by knock-on disruption while the network gets back to normal. Most of this impact is likely to be in the morning due to services not being able to leave our depots until the Network Rail signallers start work. We strongly advise customers to check before travelling throughout the period affected by industrial action.

      Why aren’t you able to run replacement bus services instead?

      Due to the sheer scale of the disruption caused by the industrial action, it wouldn’t be possible to source enough buses to provide a replacement service. 

      The majority of bus operators across Wales and the Borders already have busy schedules throughout the day, and there aren’t enough buses in Wales and the Borders to provide an adequate level of replacement across the whole network. 

      However, we are working hard with our teams to ensure we have additional staff available at stations to support customers who may be affected by the disruption. 

      The key priority for us will be in providing accurate information for people so the understand when the disruption is happening, and which limited services may be operating, so that they can plan alternative means of travel.  
      We’re continuing to work with our industry partners to find ways of potentially expanding the service we provide for future industrial action.

      I’ve bought tickets to travel on one of the days affected – can I get a refund?

      Customers with existing non-season tickets valid for travel on Wednesday 27 July and Saturday 30 July can use those tickets anytime between Tuesday 26 July and Tuesday 2nd August. Customers are encouraged to avoid travelling on Friday 29 July and Sunday 31 July as services are expected to be extremely busy.

      Alternatively, customers can claim a full refund, with no admin fee charged. Season ticket holders can apply for compensation via Delay Repay.

      In the meantime, we’re suspending sales of Advance tickets for the first three strike dates in order to minimise the number of people disrupted. Please continue to check the TfW or Traveline websites, and those of other operators, for updates.

      What happens if I have a return journey booked that is affected by industrial action?

      If you have a return trip planned where the outward or return journey is affected by the industrial action, you can claim a refund or compensation for the full journey

      I have two Advance Purchase tickets booked and the outward journey is affected by the dates of the action but the return isn’t – if I choose not to travel at all can I get a refund for both?

      Refunds will be available for both journeys.

      If the strike is called off, will trains run?

      Due to the amount of planning and preparation that we undertake ahead of days affected by industrial action, there is a “point of no return” where even if the action is called off, we will have to go ahead with our reduced service. This is expected to be about 24 hours ahead of a strike.

      I’m going to a major event on a strike day – will you be running trains?

      We’re aware that there are a number of events spread across the days affected by industrial action. However, unfortunately, we’re not able to make exceptions for these, as we won’t be able to run trains on Network Rail infrastructure. We’ll provide as much capacity as we possibly can on those services that are running.

      Will other train companies be running instead?

      Along with Network Rail, people working for 13 train operators will take part in the industrial action:

      • Avanti West Coast
      • c2c
      • Chiltern Railways
      • CrossCountry
      • East Midlands Railway
      • Great Western Railway (GWR)
      • Greater Anglia
      • London North Eastern Railway (LNER)
      • Northern Trains
      • South Eastern Railway
      • South Western Railway
      • TransPennine Express
      • West Midlands Trains

      As a result, only a very small number of services will be operating throughout the entire British rail network. These will be concentrated around key routes and are likely to be extremely busy. We advise checking with individual operators about their service provision, but most operators are advising against travelling on affected days.

    • Ticket acceptance North Wales
      • Rail Line

        Bus service

        Start

        End

        Bus frequency

        North Wales South Wales

        Llandundo -Manchester

        North Wales Coast Line

        11

        Rhyl

        Chester

        30

        35/36

        Rhyl

        Prestatyn

        15

        12

        Colwyn Bay

        Llandudno

        15

        13

        Prestatyn

        Colwyn Bay

        40

        14 and 15

        Colwyn Bay

        Conwy

        30

        27

        Conwy

        Colwyn Bay

        60

        5

        Conwy

        Bangor

        20

        4

        Bangor

        Holyhead

        30

     

    Existing tickets

    Advance ticket holders are entitled to change their journey using the ‘Book with Confidence’ and the change of journey fees should be waived if applied before 18:00 the day before travel. You're still able to change your tickets after this time, and up until the departure, but a change of journey fee of £10 will apply to each ticket changed.

    Customers with Anytime, Off-Peak or Advance tickets, also Ranger/Rover tickets, for a TOC on strike – dated for 13 August are permitted to travel either on the day before the date on the ticket or up to Tuesday 16 August 2022. This includes customers using the return portion dated up to 13 August 2022. 

    If you have a return ticket and cannot make your outward journey because of a strike, you're permitted a refund on your ticket even if the latter is not affected by a strike. The same applies if the return journey is affected by a strike but the outward was not.

    Alternatively, customers can claim a full refund, with no admin fee charged. Season ticket holders can apply for compensation via Delay Repay.

    In the meantime, we’re suspending sales of Advance tickets for the strike dates in order to minimise the number of people disrupted. We're advising customers continue to check the TfW or Traveline websites, and those of other operators, for updates.

     

    For more information on the industrial action please visit the National Rail website.