Information for accessibility at events
Our aim is to make travelling with us as simple as possible; for this reason, we provide special assistance to passengers who have additional requirements.
When major events take place at the Principality Stadium, we have a queueing system in place to allow passengers to safely make their return journey. There are dedicated Accessibility routes for passengers who require extra help to travel.
On event days we ask that passengers who require extra help make themselves known to a steward who can direct them to the dedicated Accessibility Routes. It’s possible for passengers who need to make use of the Accessible Route to be accompanied by up to three carers or family members.
The Accessibility routes are also a useful resource for those with hidden disabilities. Event days bring crowds and Cardiff Central station becomes a very busy location. The Accessible route is a safe, managed area where staff are on hand to lend a helping hand and the queueing systems manage the flow of passengers safely and efficiently onto the platforms. Staff located at the Accessibility routes can also help you locate toilets and aid with journey planning.
Accessible toilet Locations at Cardiff Central
- Platform 8 (RADAR key access)
- East subway (RADAR key access)
- Accessible Portable toilets are available at the rear of station
If you would like help to plan your journey before you attend an event in the Principality Stadium, please get in touch with us via WhatsApp:
Monday to Friday: 07:00 – 20:00
Sunday: 11:00 – 20:00
For more information on Accessible travel or to book assistance in advance please visit our Booking assisted travel page.