Accessibility at events | Transport for Wales

Update: Incident due to a broken down train between Cardiff Bay (CDB) and Cardiff Queen Street (CDQ) until 11:30.

Due to a broken down train between Cardiff Bay (CDB) and Cardiff Queen Street (CDQ):

Services will be cancelled in both directions between Cardiff Bay (CDB) and Radyr (RDR).

We expect the incident to last until 11:30 and disruption to services is expected until 14:00.

What's Happened?

A train has broken down at Cardiff Bay meaning services between Cardiff Bay and Radyr are subject to disruption and will be cancelled.

Our maintenance team are currently in contact with train crew working to rectify the problem.

We will publish more information here, once we have received an update from our maintenance team.

Please check back here for more information shortly. We apologise for the disruption caused to your journey.

Customers can use local bus services between Cardiff and Cardiff Bay to help you complete your journey, at no extra cost:

6 and 8 Cardiff Bus services.

You can use these services until the end of the day.

Customers can use local bus services between Cardiff Central and Coryton to help you complete your journey, at no extra cost:

21 and 23 Cardiff Bus services.

You can use these services until 12:00. Please check back for further updates.

Find details of these services using the journey planner at www.traveline.cymru and on the Cardiff Bus website https://www.cardiffbus.com/services

Customers can use local bus services between Cardiff Queen Street and Pontypridd to help you complete your journey, at no extra cost:

132 Stagecoach services.

You can use these services until 14:00. Please check back for further updates.

Find details of these services using the journey planner at www.traveline.cymru and on the Stagecoach website https://www.stagecoachbus.com/plan-a-journey

We apologise that our Pay As You Go cannot be used on local bus operators.

We advise passengers to tap out at the earliest opportunity.

We have road transport shuttling between Taffs Well and Cardiff Queen Street provided by Keepings Intl, to help you complete your journey, at no extra cost.

The first service will depart at 09:54 and run until the end of the day.

Road Transport will take longer than rail services. Please allow extra time to complete your journey.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit National Rail’s https://www.nationalrail.co.uk/travel-information/rail-replacement-services/.

Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations.

Further Information

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.

Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.

If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.

All updates

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Information for accessibility at events

Our aim is to make travelling with us as easy as possible. We can provide assistance if you have additional requirements.

Forthcoming events on our network

Please see list of events below which may impact rail services.

Chester Races:

Friday 11 September 2026
Saturday 12 September 2026
Saturday 19 September 2026

Events at the Principality Stadium, Cardiff:

Saturday 07 November 2026 - Wales v Japan
Saturday 14 November 2026 - Wales v New Zealand
Saturday 21 November 2026 - Wales v Australia

Other events:

Sunday 06 September 2026 - Cardiff 10k
Sunday 13 September 2026 - Ironman
Wednesday 23 September 2026 - Friday 25 September 2026 - Porthcawl Elvis Festival
Friday 25 September 2026 - Shine Night Walk Cardiff, Cardiff Castle
Sunday 04 October 2026 - Cardiff Half Marathon

When major events take place at the Principality Stadium, we have a queueing system in place to allow passengers to safely make their return journey. There are dedicated Accessibility routes for passengers who require extra help to travel.

On event days we ask that passengers who require extra help make themselves known to a steward who can direct them to the dedicated Accessibility Routes. It’s possible for passengers who need to make use of the Accessible Route to be accompanied by up to three carers or family members.

The Accessibility routes are also a useful resource for those with hidden disabilities. Event days bring crowds and Cardiff Central station becomes a very busy location. The Accessible route is a safe, managed area where staff are on hand to lend a helping hand and the queueing systems manage the flow of passengers safely and efficiently onto the platforms. Staff located at the Accessibility routes can also help you locate toilets and aid with journey planning.

Accessible toilet locations at Cardiff Central

Platform 8 (RADAR key access)
East subway (RADAR key access)
Accessible portable toilets are available at the rear of station, on Central square between the BBC and University building off Wood Street and in Riverside car park by platform 0.

If you would like help to plan your journey before you attend an event in the Principality Stadium, please get in touch with us via WhatsApp:

07790 952 507

Monday to Friday: 07:00 - 20:00
Saturday: 08:00 - 20:00
Sunday: 11:00 - 20:00

For more information on Accessible travel or to book assistance in advance please visit our Booking assisted travel page.