Communication for Deaf BSL Customers and TFW Staff could never be easier

Transport for Wales Rail are partnering with SignVideo (formerly InterpreterNow) to aid communication between our Deaf BSL customers and our front line colleagues.

TfW’s partners in delivering our BSL app, SignVideo are also offering free interpretation services to help access healthcare during the ongoing Covid 19 pandemic. This is being funded by the deaf health charity Sign Health.

For more information about SignVideo and to download, visit the SignVideo website.

SignVideo is a mobile app service that delivers immediate access to online interpreting for deaf BSL users 24/7, enabling deaf and hearing people to communicate with each other.

Customers can download the free app and sign to an interpreter via the app through a video call, who will then relay the customer query to the member of TFW staff. The interpreter will then be able to sign the answer back to the customer.

The app can be used anywhere across our network, from booking tickets, asking for information at a station, and even for communication with conductors on trains too!

Nearly all TfW trains and most of our stations now offer free WiFi, however please bear in mind that the app does require a good WiFi signal or mobile data connection. Customers can download the SignVideo app for free on Android or iOS:

Apple App Store Button

Google Play Store Button


Speaking about the launch of the new app, Accessibility and Inclusion Manager Robert Gravelle commented:

"We are extremely proud to be the first transport provider in Wales to provide such support for the Deaf BSL using community. I look forward to this new app helping us take a further step towards providing fully accessible journeys for all our customers.

Jonathan Colligan Business Developer of SignVideo says:

"The fact that Transport for Wales has recognised the importance of inclusion in its operation signifies Wales as a country of great culture and openness within its community.