Orange Wallet Scheme

The Orange Wallet Scheme

The Orange Wallet Scheme is a collaborative project funded by the Welsh Government as part of the All-Wales ASD strategy. 

We're working in partnership with other public transport providers to promote the Orange Wallet as a communication tool for our passengers.

If you’re part of a business, organisation or school and would like to provide Orange Wallets to staff, customers or students, please contact the National Autism Team directly. They’ll also be able to provide you with further support or information.

Please note that this is currently only recognised in Wales.

Who it's for?

The Orange Wallet is for anyone who may find it difficult to communicate their needs when travelling on public transport and who would like support to communicate with staff when travelling by bus or train. It's particularly designed for passengers with an Autism Spectrum Disorder. However, it can be used by anyone with a hidden disability who may like to communicate with staff non-verbally.

How it works

The Orange Wallet has plastic pockets where you can add words and pictures to tell us about your needs. Show it to our station staff and conductors when you're travelling or buying a ticket. They're trained to recognise the wallet and provide appropriate help.

How to create words and pictures

You can download templates online or create your own pocket inserts by cutting paper to 90x60mm.

Orange Wallet Print Sheet | Open as PDF

There’re more Orange Wallet downloads available from the ASD info Wales website.

In an emergency

We recommend that you have contact details in your Orange Wallet of the person you'd like us to call in an emergency. Just show your wallet to a member of staff to indicate that you need help.

Get your Orange Wallet

If the Orange Wallet might support you when travelling with us, please contact us with your full address and we'll post a wallet to you:

• By phone: call us on 03333 211 202 (From 08:00 - 20:00 Monday to Saturday and 11:00 - 20:00 Sunday except 25 and 26 December)
• Contact us webform: click here
• In person: you can also pick up a wallet from some local libraries - for details visit the ASD info Wales website.