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Passenger Assistance Meeting Points.

For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

Please make yourself known to the station staff when you arrive.

• Left of the electronic ticket gates on the main concourse.

Located

Above booking office on the main concourse. Our lounge is unstaffed with access granted via an intercom system.

Tickets accepted

Inter-Available First Class tickets valid for travel on ScotRail services that day.

LNER tickets are accepted

Caledonian Sleeper Club room and Double room guests are permitted access.

'Cross Country only' tickets not accepted.

Facilities

Charging points and USB charging is available.

Refreshments

Complimentary refreshments and light snacks. Coffee and water machine.

Wi-Fi

Yes

Showers include an Accessible Shower

Yes

WHSmith

The toilets are located opposite the Taxi Rank and inside the First Class Lounge, available during ticket office opening hours

WHSmith newsagent. Station has two PhotoMe photo booths.

Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)

Meeting Point: At the Automatic Ticket Gates inside the station

This is a Category A station. This station has step-free access to all platforms. Tactile paving to all platforms

Please take care when boarding/alighting the train towards the rear of platforms 3, 4, 5 and 6 as the stepping distance between the platform and the train may be more prominent than at other areas of the platform.

 Ticket gates to all platforms

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

additional cycle parking located outside Union Square Shopping Centre

Buses pick up/drop off on College Street, next to the Car Park.

Please click on the link below for the exact bus pick up location:-

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visit www.traintaxi.co.uk for details of taxis available for hire

for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours).

Aberdeen Airport is located near Dyce Station, from where a connecting bus service operates. A direct bus service also operates from Aberdeen city centre. For details, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours).

Ferry service runs from Aberdeen Ferry Terminal to Kirkwall and Lerwick. For details of these, plus connecting buses to the Ferry Terminal, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours).

Parking is free for Blue Badge holders displaying a valid International Blue Badge

customer.relations@scotrail.co.uk