• DepartureScreens

Customer Help points are located on every platform

Andover ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Both platforms

The toilets are located on both platforms. A National key toilet is located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request.

Platform 2.

Find WiFi Hotspots around Andover station

Shops are currently unavailable.

0800 5282100

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Step-free category B2 Station - Level access to Platform 2 (for trains towards Salisbury). Also short ramp at 1:7 gradient from lower car park level. Underpass with long and steep ramps at approx 1:8 gradient to Platform 1 (for trains towards London).

A staff operated powered wheelchair is available for use at the station to assist passengers who have difficulty using the slopes. Please speak to a member of staff or contact our Assisted Travel team.

This station does not have a Customer Information Screens. It only has a PA system to announce train services.

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Platform 2

Southbound and Northbound buses will stop directly outside the main station exit.

Yes

Information to plan your onward journey is available in a printable format here

Please contact our Customer Service Centre on 0345 6000 650