Station

Andover

Address and directions

Andover station
Station Approach
Andover
Hampshire
SP10 3HW

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Ticket office opening hours

Monday: 06:00 to 19:00
Tuesday: 06:00 to 19:00
Wednesday: 06:00 to 19:00
Thursday: 06:00 to 19:00
Friday: 06:00 to 19:00
Saturday: 06:50 to 17:40
Sunday: 08:15 to 16:45

Station message

The ticket office at Andover will be closing at 1715 on Friday 29 November 2024.

Station facilities

Parking
Shops
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Part time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
- Information Services Open
  
  Mon-Fri 06:00 to 17:40
  Saturday 06:00 to 17:40
  Sunday 09:00 to 17:00
- CIS
  - DepartureScreens
- Customer Help Points
  
  Customer Help points are located on every platform
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Smartcard Validator
- Smartcard Comments
  
  Andover ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty Fares
  
  SW
All station facilities
- Seated Area
- Waiting Room
  
  Mon-Sun
  
  Both platforms
- Trolleys
- Station Buffet
- Toilets
  
  The toilets are located on both platforms. A National key toilet is located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request.
- Baby Change
  
  Platform 2.
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Andover station
- Post Box
- Atm Machine
- Shops
  
  Shops are currently unavailable.
Accessibility and mobility access
- Helpline
  
  0800 5282100
  
  https://www.nationalrail.co.uk/
  
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
- Induction Loop
- Accessible Ticket Machines
  
  All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- Accessible Taxis
- National Key Toilets
- Step Free Access
  
  Step-free category B2 Station - Level access to Platform 2 (for trains towards Salisbury). Also short ramp at 1:7 gradient from lower car park level. Underpass with long and steep ramps at approx 1:8 gradient to Platform 1 (for trains towards London).
  A staff operated powered wheelchair is available for use at the station to assist passengers who have difficulty using the slopes. Please speak to a member of staff or contact our Assisted Travel team.
  This station does not have a Customer Information Screens. It only has a PA system to announce train services.
  
  Coverage: partial Station
- Ticket Gates
- Impaired Mobility Set Down
- Wheelchairs Available
- Assisted Travel
  
  Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Parking information
- Cycle Storage
  
  Spaces: 132
  Sheltered: Yes
  Cctv: Yes
  Location:
  Platform 2
  
  Type: Compounds,Racks
- CarPark
  
  Name: Andover Car Park - from Sunday 17 September 2023
  Spaces: 463
  
  Number Accessible Spaces: 8
  Accessible Car Park Equipment: No
  Cctv: No
  
  Website:
- Rail Replacement Services
  
  Southbound and Northbound buses will stop directly outside the main station exit.
- Taxi Rank
  
  Yes
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
Passenger services
- Customer Service
  
  Please contact our Customer Service Centre on 0345 6000 650
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  https://www.southwesternrailway.com/contact-and-help/lost-property
  
  Mon-Fri 07:30 to 19:00

Live departures and arrivals