Station
Station message
From Monday 11 March until Monday 16 September:
The lift to platforms 4 and 5 at Bolton station is being replaced. During this time, passengers travelling from Bolton towards Preston, Blackpool and Cumbria will need to travel via Salford Crescent for step-free access. Passengers are advised to use the lift to platforms 3 to travel to Salford Crescent and use the step-free access there to head northbound.
The lifts will be operational for journeys from Monday 16 September.
Passengers who need step-free access are advised to allow extra time for their journeys and where possible, book assisted travel in advance with their train operator. Extra staff will be at the station to help passengers safely use the stairs.
For assistance, please speak to a member of station staff or contact passenger assist on 0800 138 5560. For more information, please see here.
From Monday 16 September until further notice:
The lift to platforms 1 and 3 at Bolton station is being replaced. During this time, passengers alighting at these platforms who require step-free access are advised to travel to Salford Crescent to board a service that will return to Bolton on platforms 4 and 5 where there is step-free access.
Passengers who need step-free access are advised to allow extra time for their journeys and where possible, book assisted travel in advance with their train operator. Extra staff will be at the station to help passengers safely use the stairs.
For assistance, please speak to a member of station staff or contact Passenger Assist on 0800 138 5560. For more information about this project, please see here.
Station facilities
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General service information
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Staffing LevelFull time
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Closed Circuit Television
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
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CIS
- Departure Screens
- Announcements
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Customer Help Points
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Ticket buying and collection
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Issued
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Use Oystercard
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresNT
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All station facilities
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Seated Area
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Waiting Room
yes and canopy
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Trolleys
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Station Buffet
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Toilets
A key is available from the Station Supervisor and at the News Stand upon request.
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Baby Change
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Telephones
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Wi Fi
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Tourist Information
East Lancashire Railway Preservation Society is based here tel 0161 7647790. or online at east-lancs-rly.co.uk
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Shops
Newsagent
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Accessibility and mobility access
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/Mon-Sun -
Staff Help Available
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Induction Loop
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Accessible Ticket Machines
Accepts Cash & Cards
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Height Adjusted Ticket Office Counter
Ticket office staff make every effort to provide the assistance that disabled passengers require.
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Ramp For Train Access
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National Key Toilets
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Step Free Access
- Category A Station
this station is scooter friendly, a scooter permit is required for travel, Level access through the ticket barriers to an overpass and via lifts to all platforms. Lifts available from first to last trains
To find our more about travelling around this station, please see the 360 map click here
Coverage: whole Station -
Ticket Gates
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Impaired Mobility Set Down
No designated area is provided. Street set down only available.
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Wheelchairs Available
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Assisted Travel
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Parking information
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Cycle StorageSpaces: 109
Sheltered: Yes
Cctv: Yes
Location:Platform 1,3,4 and 5
Annotation:04:00 - 00:00
Type: Stands,Racks,Lockers -
CarPark
Name: Parking is not available.
Spaces: 0
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/ -
Rail Replacement Services
Newport Street stop, at stand AA
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Taxi Rank
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Onward Travel
Information to plan your onward journey is available in a printable format here
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Metro Services
GMPTE 0161 228 7811
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Cycle Hire
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Passenger services
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Customer Service
08002006060
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Left Luggagehttps://www.nationalrail.co.uk/
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Lost Propertyhttps://www.nationalrail.co.uk/Mon-Sun 07:00 to 22:00
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