Station

Station message

Improvement work is taking place at Coventry station at the moment. Thanks for your patience - things will look better than ever soon

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Yes - from information point
Yes - from ticket office
Information Services Open
Mon-Fri 05:00 to 02:00
Saturday 05:00 to 01:00
Sunday 07:15 to 02:00
CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points
Yes
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No

Use Oystercard

No

Always Show Oyster Card Fields

No

Smartcard Issued

No

Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Smartcard Comments

Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

Penalty Fares
VT
All station facilities
First Class Lounge

No

Seated Area
Yes
Waiting Room
Yes

Unheated seating areas available on the concourse on all platforms and with 7 waiting rooms around the station.

Trolleys
Yes
Station Buffet
Yes
Toilets
Yes

Toilets are located on Platforms 1 and 2/3

Toilet opening hours - Monday to Friday:05.15 -01.30, Saturday: 05.30 - 12.30, Sunday: 07.30 - 01.30

An accessible toilet is available on platform 1, accessed using a RADAR key.

Baby Change
Yes
Telephones
Yes
Wi Fi
Yes
Post Box
Yes
Atm Machine
Yes
Shops
Yes

Starbucks, M&S Simply Foods, WHSmiths and The Pumpkin Cafe

Accessibility and mobility access
Helpline

08000 158 123 (08000 158 124 Textphone)

https://www.nationalrail.co.uk/
Staff Help Available

Passenger Assist meeting point is the Customer Information Office on Platform 1. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Mon-Fri 05:00 to 02:00
Saturday 05:00 to 01:00
Sunday 07:15 to 02:00
Induction Loop
Yes
Accessible Ticket Machines
Yes
Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

No

National Key Toilets
Yes

Yes , Located on platform 1 , these toilets are operated with a radar key

Step Free Access

Category A - This station has step-free access to all platforms / the platform


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Assistance Meeting Point: Customer service office on Platform 1. 

Parking information
Cycle Storage
Spaces: 120
Sheltered: Yes
Cctv: Yes
Location:

Cycle Hub off main concourse 144 spaces

59 cycle hoops at the end of platform 1 , 2x spaces per hoop = 118 spaces


Annotation:

For access to the cycling compound please see a member of staff

144 space in the cycle hub off main concourse 27 hoops at station front (2 x cycles per hoop = 54 spaces)

2 x shelters at the station front with a total of 12 hoops (2 x spaces per hoop = 24 spaces) - possible relocation to Platform 1

18 hoops to be installed on platform 1 (2 x cycles per hoop = 36 spaces)


Type: Compounds,Stands
CarPark
Car parking1:

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff.


Operator Name: Avanti West Coast
Name: Multi Storey ( Car Park 1)
Spaces: 336

Number Accessible Spaces: 16
Accessible Car Park Equipment: No
Cctv: Yes
Open:
Mon-Sun

Website: https://www.avantiwestcoast.co.uk/where-we-go/parking/coventry-railway-station-parking

Car parking2:

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff.


Operator Name: Avanti West Coast
Name: Warwick Road ( Car Park 3)
Spaces: 134

Number Accessible Spaces: 18
Accessible Spaces Note:

Please note the car parking payment machines are located in the station building


Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/

Rail Replacement Services

Rail replacement coach services can be found in the multi-storey car park

Taxi Rank

Outside station front

Passenger services
Customer Service

Monday to Sunday 06:00 - 21:00

Available from customer service offices, located on platform 1 and 3.

Left Luggage

No

https://www.nationalrail.co.uk/
Lost Property
Yes
https://www.nationalrail.co.uk/
Live departures and arrivals