Station

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Information Services Open
Mon-Fri 06:00 to 20:00
Saturday 06:00 to 19:45
Sunday 08:00 to 20:00
CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points

No

Adjacent to turning circle, main entrance, a phone is provided for a link to SMC

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine
Yes
Oystercard Issued

No

Use Oystercard

No

Always Show Oyster Card Fields

No

Smartcard Issued
Yes
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Penalty Fares
GR
All station facilities
First Class Lounge

Located

Platform 1

Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
  • Any First Class Anytime ticket valid for travel on the East Coast route
  • Any London North Eastern Railway First Class packages
  • London North Eastern Railway  First Advance (routed LNER/LNER& Connections)
  • London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
  • London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
  • London North Eastern Railway Rewards First Class Leisure Single(routed LNER/LNER & Connections)
  • London North Eastern Railway Self Print First Class Upgrade voucher  (routed LNER/LNER & Connections)
  • Inclusive Tour Tickets (Superbreak etc.)
  • Weekend First

Tickets Not Accepted

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers

Facilities

Toilets, TV, newspapers

Refreshments

Complimentary: water/ biscuits

Wi-Fi

Yes

Showers

No

Mon-Fri 06:00 to 20:00
Saturday 06:00 to 20:00
Sunday 08:00 to 20:00
Seated Area
Yes
Waiting Room
Mon-Fri 05:00 to 22:45
Saturday 05:00 to 22:45
Sunday 07:30 to 22:45

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours

Monday to Saturday - 06:00 - 22:45

Sunday 09:00 - 22:45

Trolleys
Yes
Station Buffet
Yes

Coffee shop, WHSmiths and Café available for refreshments

Toilets
Yes

The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.

Baby Change
Yes
Telephones
Yes
Wi Fi

No

Post Box
Yes
Atm Machine
Yes
Shops
Yes
Accessibility and mobility access
Helpline

03457 225 225 or 18001 03457 225 225 (Text relay service)

https://www.nationalrail.co.uk/
Staff Help Available

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Mon-Fri - 24h
Saturday 06:00 to 23:59
Sunday - 24h
Induction Loop
Yes
Accessible Ticket Machines
Yes
Height Adjusted Ticket Office Counter
Yes

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Ramp For Train Access
Yes
Accessible Taxis

Generally available but advance booking recommended

Accessible Public Telephones

text phones are available and staff are on hand to assist as required due to no low level phones

National Key Toilets
Yes
Step Free Access

Walking route

From Wednesday 06 March 2024 there will be a change to the walking route to access Platform 1. To access Platform 1 walk south along Platform 4 and turn left at the end of the station building. Turn left again at the edge of the station building and you will be on Platform 1. This route is step-free. There will be signs indicating the route. If you require assistance please speak to a member of staff at the ticket barrier.

Temporary ticket office

While improvement works are ongoing at Darlington station the Travel Centre ticket retailing facilities will be relocated to a temporary ticket retail point opposite the Travel Centre.

Ticket barriers

While improvement works are ongoing at Darlington station the ticket barrier will be relocated further south along the station building next to Platform 4.

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 152
Sheltered: Yes
Cctv: Yes
Location:

stations front


Annotation:

All racks are covered by Council CCTV and there are security patrols every two hours.


Type: Compounds,Stands
CarPark
Car parking1:

Friday - Monday long weekend parking - £12.00, purchase tickets on the day


Operator Name: London North Eastern Railway
Name: Station Car Park
Spaces: 543

Number Accessible Spaces: 8
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:

The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station


Cctv: No
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

Website: https://www.nationalrail.co.uk/

Car parking2:

Operator Name: London North Eastern Railway
Name: Short stay
Spaces: 0

Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/

Car parking3:

Spaces: 0
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/

Rail Replacement Services

Replacement coach services depart from the station entrance

Taxi Rank

Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:

 Station Taxis 01325 468 888

Onward Travel

Information to plan your onward journey is available in a printable format here

Airport

Daily, 'Arriva' bus route 12/A links Darlington Parkgate road (about 5 minutes walk from station) with Durham Tees Valley Airport. For bus times: www.arrivabus.co.uk

Passenger services
Customer Service

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Left Luggage

No

https://www.nationalrail.co.uk/
Lost Property
https://www.nationalrail.co.uk/
Mon-Fri 09:00 to 16:00
Live departures and arrivals
  • No booking fees
  • No card charges
Select outbound dateOutboundDepart after 05 May 2025, 18:00
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