Station
Station facilities
General service information
- Staffing Level
-
Full time
- Closed Circuit Television
- Yes
- Information Available From Staff
-
Yes - from help point
- Information Services Open
-
Mon-Fri 06:00 to 20:00
Saturday 06:00 to 19:45
Sunday 08:00 to 20:00 - CIS
-
- Departure Screens
- Arrival Screens
- Announcements
- Customer Help Points
-
No
Adjacent to turning circle, main entrance, a phone is provided for a link to SMC
Ticket buying and collection
- Ticket Office
- Yes
- Prepurchase Collection
-
Ticket Office: Yes
Ticket Machine: Yes - Ticket Machine
- Yes
- Oystercard Issued
-
No
- Use Oystercard
-
No
- Always Show Oyster Card Fields
-
No
- Smartcard Issued
- Yes
- Smartcard Topup
-
Ticket Office: Yes
Ticket Machine: Yes - Smartcard Validator
- Yes
- Penalty Fares
-
GR
All station facilities
- First Class Lounge
-
Located
Platform 1
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the East Coast route
- Any London North Eastern Railway First Class packages
- London North Eastern Railway First Advance (routed LNER/LNER& Connections)
- London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
- London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
- London North Eastern Railway Rewards First Class Leisure Single(routed LNER/LNER & Connections)
- London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER & Connections)
- Inclusive Tour Tickets (Superbreak etc.)
- Weekend First
Tickets Not Accepted
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets, TV, newspapers
Refreshments
Complimentary: water/ biscuits
Wi-Fi
Yes
Showers
No
Mon-Fri 06:00 to 20:00
Saturday 06:00 to 20:00
Sunday 08:00 to 20:00 - Seated Area
- Yes
- Waiting Room
-
Mon-Fri 05:00 to 22:45
Saturday 05:00 to 22:45
Sunday 07:30 to 22:45This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours
Monday to Saturday - 06:00 - 22:45
Sunday 09:00 - 22:45
- Trolleys
- Yes
- Station Buffet
-
Yes
Coffee shop, WHSmiths and Café available for refreshments
- Toilets
-
Yes
The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.
- Baby Change
- Yes
- Telephones
- Yes
- Wi Fi
-
No
- Post Box
- Yes
- Atm Machine
- Yes
- Shops
- Yes
Accessibility and mobility access
- Helpline
-
03457 225 225 or 18001 03457 225 225 (Text relay service)
https://www.nationalrail.co.uk/ - Staff Help Available
-
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Mon-Fri - 24h
Saturday 06:00 to 23:59
Sunday - 24h - Induction Loop
- Yes
- Accessible Ticket Machines
- Yes
- Height Adjusted Ticket Office Counter
-
Yes
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
- Ramp For Train Access
- Yes
- Accessible Taxis
-
Generally available but advance booking recommended
- Accessible Public Telephones
-
text phones are available and staff are on hand to assist as required due to no low level phones
- National Key Toilets
- Yes
- Step Free Access
-
Walking route
From Wednesday 06 March 2024 there will be a change to the walking route to access Platform 1. To access Platform 1 walk south along Platform 4 and turn left at the end of the station building. Turn left again at the edge of the station building and you will be on Platform 1. This route is step-free. There will be signs indicating the route. If you require assistance please speak to a member of staff at the ticket barrier.
Temporary ticket office
While improvement works are ongoing at Darlington station the Travel Centre ticket retailing facilities will be relocated to a temporary ticket retail point opposite the Travel Centre.
Ticket barriers
While improvement works are ongoing at Darlington station the ticket barrier will be relocated further south along the station building next to Platform 4.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Coverage: whole Station - Ticket Gates
- Yes
- Impaired Mobility Set Down
- Yes
- Wheelchairs Available
- Yes
- Assisted Travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
-
Spaces: 152
Sheltered: Yes
Cctv: Yes
Location:stations front
Annotation:All racks are covered by Council CCTV and there are security patrols every two hours.
Type: Compounds,Stands - CarPark
-
Car parking1:
Friday - Monday long weekend parking - £12.00, purchase tickets on the day
Operator Name: London North Eastern Railway
Name: Station Car Park
Spaces: 543
Number Accessible Spaces: 8
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station
Cctv: No
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Website: https://www.nationalrail.co.uk/
Car parking2:
Operator Name: London North Eastern Railway
Name: Short stay
Spaces: 0
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/
Car parking3:
Spaces: 0
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/
- Rail Replacement Services
-
Replacement coach services depart from the station entrance
- Taxi Rank
-
Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:
Station Taxis 01325 468 888
- Onward Travel
-
Information to plan your onward journey is available in a printable format here
- Airport
-
Daily, 'Arriva' bus route 12/A links Darlington Parkgate road (about 5 minutes walk from station) with Durham Tees Valley Airport. For bus times: www.arrivabus.co.uk
Passenger services
- Customer Service
-
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
- Left Luggage
-
No
https://www.nationalrail.co.uk/ - Lost Property
-
https://www.nationalrail.co.uk/Mon-Fri 09:00 to 16:00
-
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