Full time

Yes - from help point

• Departure Screens
• Arrival Screens
• Announcements

Adjacent to turning circle, main entrance, a phone is provided for a link to SMC

Ticket Office: Yes
Ticket Machine: Yes

Ticket Office: Yes
Ticket Machine: Yes

GR

Located

Platform 1

Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

Tickets Accepted

• Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
• Any First Class Anytime ticket valid for travel on the East Coast route
• Any London North Eastern Railway First Class packages
• London North Eastern Railway  First Advance (routed LNER/LNER& Connections)
• London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
• London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
• London North Eastern Railway Rewards First Class Leisure Single(routed LNER/LNER & Connections)
• London North Eastern Railway Self Print First Class Upgrade voucher  (routed LNER/LNER & Connections)
• Inclusive Tour Tickets (Superbreak etc.)
• Weekend First

Tickets Not Accepted

• All First Class tickets valid only on other train operators, including Caledonian Sleepers

Facilities

Toilets, TV, newspapers

Refreshments

Complimentary: water/ biscuits

Wi-Fi

Yes

Showers

No

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours

Monday to Saturday - 06:00 - 22:45

Sunday 09:00 - 22:45

Coffee shop, WHSmiths and Café available for refreshments

The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.

Find WiFi Hotspots around Darlington station

03457 225 225 or 18001 03457 225 225 (Text relay service)

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Generally available but advance booking recommended

text phones are available and staff are on hand to assist as required due to no low level phones

Walking route

From Wednesday 06 March 2024 there will be a change to the walking route to access Platform 1. To access Platform 1 walk south along Platform 4 and turn left at the end of the station building. Turn left again at the edge of the station building and you will be on Platform 1. This route is step-free. There will be signs indicating the route. If you require assistance please speak to a member of staff at the ticket barrier.

Temporary ticket office

While improvement works are ongoing at Darlington station the Travel Centre ticket retailing facilities will be relocated to a temporary ticket retail point opposite the Travel Centre.

Ticket barriers

While improvement works are ongoing at Darlington station the ticket barrier will be relocated further south along the station building next to Platform 4.

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Coverage: whole Station

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Spaces: 152
Sheltered: Yes
Cctv: Yes
Location:

stations front

Annotation:

All racks are covered by Council CCTV and there are security patrols every two hours.

Type: Compounds,Stands

Replacement coach services depart from the station entrance

Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:

 Station Taxis 01325 468 888

Information to plan your onward journey is available in a printable format here

Daily, 'Arriva' bus route 12/A links Darlington Parkgate road (about 5 minutes walk from station) with Durham Tees Valley Airport. For bus times: www.arrivabus.co.uk

Car parking1:

Friday - Monday long weekend parking - £12.00, purchase tickets on the day

Operator Name: London North Eastern Railway
Name: Station Car Park
Spaces: 543

Number Accessible Spaces: 8
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:

The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station

Cctv: No
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

Website: https://www.nationalrail.co.uk/

Car parking2:

Operator Name: London North Eastern Railway
Name: Short stay
Spaces: 0

Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/

Car parking3:

Spaces: 0
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation