Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Information Services Open
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points
Yes

Customer Information Desk

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued
Yes
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Smartcard Comments

You can load tickets onto your smartcard at this station.

Penalty Fares
EM
All station facilities
Seated Area
Yes
Waiting Room
Mon-Fri 04:55 to 22:45
Saturday 04:55 to 22:45
Sunday 06:20 to 23:00

There are heated waiting rooms, along with sheltered platform waiting areas with accessible seating.

Station Buffet
Yes
Toilets
Yes

The toilets are located on Platform 1, Platform 2/3 and Platform 4/6. The National key toilets are located on Platform 1, Platform 2/3 and Platform 4/6; these toilets are operated by a radar key. The radar key is available from Customer Reception upon request. Toilet opening times:

Weekdays (Mon - Fri) 04:55 : 22:45Saturday 04:55 : 22:45Sunday 06:20 : 23:00

Baby Change
Yes
Telephones

No
Wi Fi
Yes

Yes

Post Box
Yes
Atm Machine
Yes
Shops
Yes
Accessibility and mobility access
Helpline

08000 11 33 23

https://www.nationalrail.co.uk/
Staff Help Available

Passenger Assistance meeting point is at the ticket gates.

Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Induction Loop
Yes
Accessible Ticket Machines
Yes
Ramp For Train Access
Yes
Accessible Taxis

No
National Key Toilets
Yes
Step Free Access

Category A step free station. This station has step free access. There are lifts to all platforms. There is a subway to platforms 2,3,4 and 5. Platforms 6 and 7 are accessed by lift only.

This station has tactile paving at the edges of all platforms and at the foot and top of stairwells.


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 204
Sheltered: Yes
Cctv: Yes
Location:

Located in North Car Park


Type: Racks
CarPark

Derby Zone 3, car parking is available

Daily - £11.50, Off Peak - £7.00

Evening car parking at £2.00 is available at all Derby car parks between 1800 to 0230


Operator Name: East Midlands Railway
Name: Station Car Park
Spaces: 568

Number Accessible Spaces: 25
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:

There is step free access from the car parks to the station.


Cctv: No

Open:
- 24h
- 24h
- 24h
- 24h

Website: https://www.nationalrail.co.uk/
Rail Replacement Services

From the rear of the station, at the Pride Park exit

Taxi Rank

On station forecourt

Onward Travel

Information to plan your onward journey is available in a printable format here

Airport

KinchBus operate a daily, 24-hour, regular 'Skylink' service from Derby station direct to East Midlands Airport. For details: www.skylink.co.uk

Passenger services
Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property

No

Operator Name: E M R lost property office is located at Nottingham. We will try to contact the owner if they can be identified, the item will be kept for 3 months (unless it is perishable) and a record is kept.
https://www.nationalrail.co.uk/
Live departures and arrivals

Overview

Derby station is one of the oldest railway stations in the country having opened originally in 1839. Many innovations and refurbishments have taken place since then and the station is now an exciting mix of modern and original architecture.

With six platforms, Derby railway station has an extensive range of facilities including shops and food outlets ideal for every journey. Sitting in the southeast of Derby city centre, the station is a great hub for both residents and visitors with easy access to other public transport to complete a full trip.