Full time

Yes - from help point
Yes - from information point
Yes - from ticket office

Closed on Christmas Day and Boxing Day

• Departure Screens
• Arrival Screens
• Announcements

There is a Customer Information Point in the Main Concourse opposite the main departure boards.

Ticket Office: Yes
Ticket Machine: Yes

NR

Located: the LNER lounge is opposite platform 4.

Tickets Accepted in London North Eastern Railway First Class Lounge:

• Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
• Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
• Any London North Eastern Railway First Class packages
• First Advance (routed LNER & connections)
• LNER First Class Reader Offer (routed LNER & connections)
• LNER First Class Flat Fare (routed LNER & connections)
• LNER Rewards First Class Leisure Single (routed LNER & connections)
• LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
• Inclusive Tour Tickets (eg. Superbreak)
• Weekend First
• Caledonian Sleeper First Class

Restricted tickets: All First Class tickets valid only on other train operators.

Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges.

Facilities: Toilets, meeting rooms, TV, newspapers, screens with updated train information, telephone.

Refreshments: Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.

Wi-Fi: Yes

Showers: Accessible showers are currently unavailable due to refurbishment.

Station concourse

Female toilets,Male toilets,

Located on the concourse

Located on concourse Located by the ticket office

Wide range of shops Passport Photo Booth

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.

The Mobility Assistance Room is located opposite platform 4.

All Virgin Trains East Coast machines are DDA compliant in the Travel Centre

All ticket office windows are DDA complaint with lowered ledges for disabled passengers.

No lowered counter

Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.

Available in part on the main concourse during Station Opening times

At entrance to Public Toilets

There is step free access to all parts of the station with lifts and escalators giving access to the platforms

Coverage: whole Station

Automatic Ticket Gates operate at Platforms 6, 7, 11, 12, and 13-18.

A drop off area is located at Calton Road, an assistance call point is located beside the lift.

Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:

• LNER - 03457 225 333
• Avanti West Coast - 03453280253
• ScotRail - 0845 6015 929

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Spaces: 223
Sheltered: Yes
Cctv: Yes
Location:

Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).

Annotation:

Please do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return.

Type: Stands,Racks

Operator Name: A P C O A
Name: New Street: Long Stay
Spaces: 617
Number Accessible Spaces: 16
Accessible Spaces Note:

Parking is chargeable for all vehicles. There is free short term parking for up to 40 minutes at New Street car park

Accessible Car Park Equipment: Yes
Cctv: Yes

Open:
Mon-Fri 04:00 to 00:45

Website: https://www.nationalrail.co.uk/

ScotRail bus replacements:

Pick up/ Drop Off: Preplanned works- Waterloo Place- What3words

Emergency Buses- Outside Leonardo Hotel, Jeffrey St- What3words

TransPennine Express rail replacements:

Taxis pick up at Calton Road, buses pick up from Market Street.

Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.

Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com

All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.

Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info

Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com

No metro available.

Daily, frequent 'Airlink 100' express shuttle bus, operated by Lothian Buses. For details: www.lothianbuses.com 

Through-tickets from National Rail stations to Edinburgh Airport are available via Edinburgh Waverley - ask for a "EDINBURGH AIRPORT" ticket (ticket code K671);

Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse.

Operator Name: Excess Baggage Company

Operator Name: Excess Baggage Company