Station

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Information Services Open
Mon-Fri 05:30 to 23:50
Saturday 05:40 to 23:50
Sunday 08:00 to 00:05
CIS
  • Departure Screens
  • Announcements
Customer Help Points
Yes
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued
Yes
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Smartcard Comments

Smartcard Accepted

Penalty Fares
GW
All station facilities
Seated Area
Yes
Waiting Room
Mon-Fri 07:50 to 18:15
Saturday 07:50 to 18:15
Sunday 09:30 to 16:30

Both platforms

Station Buffet
Yes

Adjacent station entrance

Toilets
Yes

The toilets are located on Platform 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.

Baby Change
Yes
Telephones

No
Wi Fi

No
Shops
Yes

Adjacent station entrance

Accessibility and mobility access
Helpline

08001 971 329 or 18001 0800 197 1329 (Textphone)

https://www.nationalrail.co.uk/
Staff Help Available

Meeting point: Ticket office.

Mon-Fri 05:30 to 23:50
Saturday 05:40 to 23:50
Sunday 08:00 to 00:05
Induction Loop
Yes
Accessible Ticket Machines
Yes
Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

Accessible taxis are available

National Key Toilets

The radar key is available from station staff.

Step Free Access

Step free Category A station - Both platforms can be accessed via lifts from the main station entrance


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down

No
Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 10
Sheltered: Yes
Cctv: Yes
Location:

Both platforms


Type: Stands
CarPark

Operator Name: A P C O A Parking ( U K) Limited
Name: Station Car Park
Spaces: 54

Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: No

Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

Website: https://www.nationalrail.co.uk/
Rail Replacement Services

Bus stop outside station.

Taxi Rank

Yes

Onward Travel

Information to plan your onward journey is available in a printable format here

Airport

Find out more about links from GWR stations to airports.

Cycle Hire

Saddles & Paddlessaddlepaddle.co.uk01392 42 42 4110 minutes walk from station

Passenger services
Customer Service

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
https://www.nationalrail.co.uk/
Live departures and arrivals