Station
Station facilities
General service information
- Staffing Level
-
Full time
- Closed Circuit Television
- Yes
- Information Available From Staff
-
Yes - from help point
Yes - from information point
Yes - from ticket office - Information Services Open
-
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h - CIS
-
- Departure Screens
- Arrival Screens
- Announcements
- Customer Help Points
-
Yes
Help points are available on all platforms
Ticket buying and collection
- Ticket Office
- Yes
- Prepurchase Collection
- Yes
- Ticket Machine
- Yes
- Oystercard Issued
-
No
- Use Oystercard
-
No
- Always Show Oyster Card Fields
-
No
- Smartcard Issued
- Yes
- Smartcard Topup
-
Ticket Office: Yes
Ticket Machine: Yes - Smartcard Validator
- Yes
- Smartcard Comments
-
Guildford ticket office has Smartcard facilities including issuing new cards and selling tickets to Smartcard.
All station facilities
- Seated Area
- Yes
- Waiting Room
-
Yes
Located on Platforms 3/4 and 5/6
- Station Buffet
- Yes
- Toilets
-
Yes
The toilets are located on Platform 2, next to the subway ramp. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
- Baby Change
- Yes
- Telephones
- Yes
- Wi Fi
- Yes
- Post Box
- Yes
- Atm Machine
- Yes
- Shops
- Yes
Accessibility and mobility access
- Helpline
-
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
https://www.nationalrail.co.uk/Mon-Fri 06:00 to 22:00
Saturday 06:00 to 22:00
Sunday 06:00 to 22:00 - Induction Loop
- Yes
- Accessible Ticket Machines
-
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Height Adjusted Ticket Office Counter
-
Yes
A low height ticket office counter is located within the main booking hall.
- Ramp For Train Access
- Yes
- Accessible Taxis
-
The taxi rank is located outside the main station entrance (platform 2)
- National Key Toilets
- Yes
- Step Free Access
-
There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance.
There is step free access to and interchange between all platforms via steep ramps. A staff operated powered wheelchair is available for customers. Please speak to a member of staff or our Assisted Travel team.
Coverage: whole Station - Ticket Gates
- Yes
- Impaired Mobility Set Down
-
No
- Wheelchairs Available
- Yes
- Assisted Travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
-
Spaces: 378
Sheltered: Yes
Cctv: Yes
Location:Car parks 1 & 2
Type: Compounds,Stands,Racks - CarPark
-
Car parking1:
Bank Holiday £4.00
Name: Premium Car Park
Spaces: 250
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/
Car parking2:Bank Holiday £2.00
Name: Standard Car Park
Spaces: 77
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/
- Rail Replacement Services
-
Bus lay-by in Station Forecourt off Walnut Tree Close.
- Taxi Rank
-
Yes, at Main Station Entrance
- Onward Travel
-
Information to plan your onward journey is available in a printable format here
- Car Hire
-
Hertz Car Rental
- Cycle Hire
-
Brompton Dock0208 232 3931www.bromptondock.co.uk
Passenger services
- Customer Service
-
Please contact our Customer Services Department on 0345 6000 650
- Left Luggage
-
No
https://www.nationalrail.co.uk/ - Lost Property
-
Yes
https://www.nationalrail.co.uk/
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