Full time

Yes - from help point
Yes - from information point
Yes - from ticket office

• Departure Screens
• Arrival Screens
• Announcements

Help points are available on all platforms

Ticket Office: Yes
Ticket Machine: Yes

Guildford ticket office has Smartcard facilities including issuing new cards and selling tickets to Smartcard.

Located on Platforms 3/4 and 5/6

The toilets are located on Platform 2, next to the subway ramp. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from station staff upon request.

Find WiFi Hotspots around Guildford station

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

A low height ticket office counter is located within the main booking hall.

The taxi rank is located outside the main station entrance (platform 2)

There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance.

There is step free access to and interchange between all platforms via steep ramps. A staff operated powered wheelchair is available for customers. Please speak to a member of staff or our Assisted Travel team.

Coverage: whole Station

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Spaces: 378
Sheltered: Yes
Cctv: Yes
Location:

Car parks 1 & 2

Type: Compounds,Stands,Racks

Bus lay-by in Station Forecourt off Walnut Tree Close.

Yes, at Main Station Entrance

Information to plan your onward journey is available in a printable format here

Hertz Car Rental

Brompton Dock0208 232 3931www.bromptondock.co.uk

Car parking1:

Bank Holiday £4.00

Name: Premium Car Park
Spaces: 250

Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/

Car parking2:

Bank Holiday £2.00

Name: Standard Car Park
Spaces: 77

Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/

Please contact our Customer Services Department on 0345 6000 650