Station

Lancaster

Address and directions

Lancaster station
Meeting House Lane
Lancaster
Lancashire
LA1 5NW

Buy tickets

View on Google Maps

Ticket office opening hours

Monday: 05:15 to 19:45
Tuesday: 05:15 to 19:45
Wednesday: 05:15 to 19:45
Thursday: 05:15 to 19:45
Friday: 05:15 to 19:45
Saturday: 05:15 to 19:45
Sunday: 09:30 to 20:00

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
  Yes - from information point
  Yes - from ticket office
- Information Services Open
- CIS
  - Departure Screens
  - Arrival Screens
  - Announcements
- Customer Help Points
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Smartcard Validator
- Penalty Fares
  
  VT
All station facilities
- Seated Area
- Waiting Room
  
  Yes, located platform 4/5 and platform 3
- Trolleys
- Station Buffet
- Toilets
  
  The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
  Toilets are open while the station is open.
- Baby Change
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Lancaster station
- Atm Machine
  
  Located on concourse Located by the ticket office
- Shops
  
  News agent
Accessibility and mobility access
- Helpline
  
  08000 158 123 (08000 158 124 Textphone)
  
  https://www.nationalrail.co.uk/
- Staff Help Available
  
  Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
  
  Mon-Fri 04:50 to 23:30
  Saturday 04:50 to 23:30
  Sunday 08:00 to 22:45
- Induction Loop
- Accessible Ticket Machines
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- Accessible Taxis
- National Key Toilets
  
  The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
- Step Free Access
  
  Category A - This station has step-free access to all platforms
  Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office.
  
  Coverage: whole Station
- Ticket Gates
- Impaired Mobility Set Down
- Wheelchairs Available
- Assisted Travel
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
  
  Spaces: 188
  Sheltered: Yes
  Cctv: Yes
  Location:
  Platform 1 (south end)120 Stands
  Platform 3 (middle) 16
  Platform 4 (North End), 12 Stands
  Platform 5, 40 Stands
  
  Annotation:
  120 stands by platform 1 (120 spaces) 8 hoops on platfrom 3 (2 x cycles per hoop = 16 spaces) 6 hoops on platform 4 (2 x cycles per hoop = 12 spaces) 20 hoops on platform 5 (2 x cycles per hoop = 40 spaces)
  
  Type: Stands
- CarPark
  
  For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.
  Different rates apply to non rail users, please speak to a member of staff.
  
  Operator Name: Avanti West Coast
  Name: Station Car Park
  Spaces: 165
  
  Number Accessible Spaces: 6
  Accessible Car Park Equipment: No
  Cctv: Yes
  
  Open:
  Mon-Sun
  
  Website: https://www.nationalrail.co.uk/
- Rail Replacement Services
  
  Pick Up / Drop Off at the bus stop outside the station rear entrance adjacent to platform 3.
- Taxi Rank
  
  Taxi rank can be found outside the entrance adjacent to platform 3.
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
- Cycle Hire
  
  Leisure Lakes Bikes103 Penny StreetLancaster01524 844389lancaster@leisure-lakes.com www.leisurelakesbikes.com
Passenger services
- Customer Service
  
  There is one Customer Information points, situated on platform booking hall, however customers are encouraged to approach any member of station staff for information.
  Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
  Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  Operator Name: Avanti West Coast Lost Property
  
  https://www.nationalrail.co.uk/

Live departures and arrivals