Station

Station message

The lifts are out of order between platforms 1-3 and the overbridge at Lancaster station from Monday 28 April for four weeks due to planned maintenance. If you'll need the lift, please allow extra time for your journey if we need to help you change platform.

The estimate for reopening is the morning of 26 May 2025.

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Yes - from information point
Yes - from ticket office
Information Services Open
CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points
Yes
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued

No
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator

No
Penalty Fares
VT
All station facilities
Seated Area
Yes
Waiting Room
Yes

Yes, located platform 4/5 and platform 3

Trolleys
Yes
Station Buffet
Yes
Toilets
Yes

The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.

Toilets are open while the station is open.

Baby Change
Yes
Telephones
Yes
Wi Fi

No

Find WiFi Hotspots around Lancaster station

Atm Machine

No

Located on concourse Located by the ticket office

Shops
Yes

News agent

Accessibility and mobility access
Helpline

08000 158 123 (08000 158 124 Textphone)

https://www.nationalrail.co.uk/
Staff Help Available

Passenger Assist meeting point is opposite the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Mon-Fri 04:50 to 23:30
Saturday 04:50 to 23:30
Sunday 08:00 to 22:45
Induction Loop
Yes
Accessible Ticket Machines
Yes
Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

No
National Key Toilets
Yes

The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.

Step Free Access

Category A - This station has step-free access to all platforms

Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office.


Coverage: whole Station
Ticket Gates

No
Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Transport links
Cycle Storage
Spaces: 188
Sheltered: Yes
Cctv: Yes
Location:

Platform 1 (south end)120 Stands

Platform 3 (middle) 16

Platform 4 (North End), 12 Stands

Platform 5, 40 Stands


Annotation:

120 stands by platform 1 (120 spaces) 8 hoops on platfrom 3 (2 x cycles per hoop = 16 spaces) 6 hoops on platform 4 (2 x cycles per hoop = 12 spaces) 20 hoops on platform 5 (2 x cycles per hoop = 40 spaces)


Type: Stands
Rail Replacement Services

Pick Up / Drop Off at the bus stop outside the station rear entrance adjacent to platform 3.

Taxi Rank

Taxi rank can be found outside the entrance adjacent to platform 3.

Onward Travel

Information to plan your onward journey is available in a printable format here

Cycle Hire

Leisure Lakes Bikes103 Penny StreetLancaster01524 844389lancaster@leisure-lakes.comwww.leisurelakesbikes.com

Parking information
Car Park

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.

Different rates apply to non rail users, please speak to a member of staff.


Operator Name: Avanti West Coast
Name: Station Car Park
Spaces: 165

Number Accessible Spaces: 6
Accessible Car Park Equipment: No
Cctv: Yes

Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/
Passenger services
Customer Service

There is one Customer Information points, situated on platform booking hall, however customers are encouraged to approach any member of station staff for information.

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
Yes

Operator Name: Avanti West Coast Lost Property
https://www.nationalrail.co.uk/
Live departures and arrivals