Station

Station facilities

  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Yes - from information point
Yes - from ticket office
Information Services Open

Information is available from staff at all times and information points are available


CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points
Yes

These are available on the main concourse.

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued
Yes
Oystercard Topup
Yes
Use Oystercard
Yes
Oyster Comments

Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

Always Show Oyster Card Fields
Yes
Smartcard Issued

No

Smartcard Validator
Yes
Smartcard Comments

 Southern's smartcard is called 'the key'.  To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.

Travelcard
Zone 1
Penalty Fares
NR
All station facilities
Seated Area
Yes

Seating areas are available station wide.

Waiting Room

No

The concourse and all platforms are partially or fully covered with a canopy.

Station Buffet
Yes

Station concourse

Toilets
Yes

The toilets can be located on the lower concourse.

A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors.

The facility is located on the on the upper concourse and can be accessed from an accessible lift on the lower concourse, at street level or via a lift on the London Underground. 

If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff, contact our control centre on 02072341108 or press one of our assistance help points throughout the station so we can help you gain access.

Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.

Baby Change
Yes

Female toilets,Male toilets

Telephones

No

Wi Fi
Yes
Post Box

No

Post Office located nearby

Tourist Information

No

N/A

Atm Machine
Yes

ATMs are located on the lower and upper concourses.

Shops
Yes

Various shops, cafes and restaurants

Accessibility and mobility access
Helpline

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

https://www.nationalrail.co.uk/
Staff Help Available

By booking through disabled travel or contacting any member of staff

Monday-Saturday 04:00-01:00Sunday 06:00-01:00

Mon-Sun 04:00 to 01:00
Induction Loop
Yes
Accessible Ticket Machines

No

All machines are too high for wheelchair users. Staff assistance is available.

Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

Taxis with ramps.

There is usually one available on the rank, but if not one can be ordered through taxi drivers or by phoning Computer Cabs and specifying a taxi equipped to take wheelchairs. Tel 020 7432 1404

National Key Toilets
Yes
Step Free Access

This is a Category A station. This station has step-free level access to all platforms via lifts.

The Assistance Meeting Point varies - please check with your operator.


Coverage: whole Station
Ticket Gates
Yes

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Impaired Mobility Set Down
Yes

Please contact customer services of the appropriate train operator or speak to a member of the station team who will be able to assist:

- Southern: 0800 138 1016 (textphone 0800 138 1018)- Southeastern: 0800 783 4524 (textphone 0800 783 4548)- Thameslink: 0800 058 2844 (textphone 0800 975 1052)

Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

"

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel (Southern Railway) or Assisted Travel (Thameslink).

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern or Accessibility at the station - Thameslink.

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Parking information
Cycle Storage
Spaces: 200
Sheltered: Yes
Cctv: Yes
Location:

Located in Station Approach.


Type: Stands
Rail Replacement Services

Replacement bus services are usually found at the Bus Station on London Bridge Street (Bus stop D).

However this is sometimes subject to change. Please check engineering posters or consult a member of staff.

Taxi Rank

Taxis are available from the taxi rank outside the main doors at the front of the station at upper level. Alternative taxi facilities are situated on Bermondsey Street at the junction with Tooley Street. Taxis are also available from St Thomas Street.

Onward Travel

The Bus Station is located directly outside the main entrance at upper level. There are also bus stops outside on Tooley Street.

For further information on buses, a bus information kiosk is also located outside the main doors of the station at upper level.

Metro Services

For North and North East Kent and South East London

Airport

Direct connections for Gatwick Airport and Luton Airport

Port

Connections for Dover Priory

Car Hire

There are no car hire facilities at the station .

Cycle Hire

Cycle hire is not available within the station. However it is available within close proximity to the station at Duke Street Hill.

Passenger services
Customer Service

Monday-Friday 08:00-21:00 Saturday 10:00-18:00 Sunday 10:00-18:00

Left Luggage
Yes
https://www.nationalrail.co.uk/
Lost Property
Yes

Operator Name: Managed by the Left Luggage unit who can be contacted on 0203 4684714
https://www.nationalrail.co.uk/
Live departures and arrivals