Station

London Victoria

Address and directions

London Victoria station
Victoria Street
London
Greater London
SW1V 1JU

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Ticket office opening hours

Monday: 06:30 to 22:00
Tuesday: 06:30 to 22:00
Wednesday: 06:30 to 22:00
Thursday: 06:30 to 22:00
Friday: 06:30 to 22:00
Saturday: 06:30 to 22:00
Sunday: 06:30 to 22:00

Station message

The Information screens at the entrance to platform 1 at London Victoria are being upgraded. Please use the main departure boards on the concourse or the National Rail app for travel information.

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
  Yes - from information point
  Yes - from ticket office
- Information Services Open
  
  Mon-Sun 07:00 to 21:00
- CIS
  - Departure Screens
  - Arrival Screens
  - Announcements
- Customer Help Points
  
  Help Points are located on both main concourse areas, as well as the main ticket office.
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Oystercard Topup
- Use Oystercard
- Oyster Comments
  
  You can top up pay-as-you-go on Oyster using the self-service ticket machines. Oyster cards can only be purchased from the self-service machines in the Underground station.
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Validator
- Smartcard Comments
  
  Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
- Travelcard
  
  Zone 1
- Penalty Fares
  
  NR
All station facilities
- Seated Area
- Waiting Room
  
  All platforms are partially or fully covered with a canopy.
- Station Buffet
  
  Station concourse
- Toilets
  
  Toilets are situated on the central concourse and adjacent to platform 2.
  A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities.
  If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff so we can help you gain access.
- Baby Change
  
  Female toilets,Male toilets,
- Telephones
- Wi Fi
  
  http://www.btwifi.com/find/
- Tourist Information
  
  Transport Information Centre.
- Atm Machine
  
  The ATM machines are located on the Eastern and Central Concourse (Platforms 1 and 7) and also within a retail outlet on the station (Grosvenor Hotel).
- Bureau De Change
- Shops
  
  News agent Flower stall Hairdresser Shoe repairer Wide range of shops Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
Accessibility and mobility access
- Helpline
  
  If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
  
  https://www.nationalrail.co.uk/
- Induction Loop
- Accessible Ticket Machines
  
  Various locations
- Height Adjusted Ticket Office Counter
  
  Staff assistance is available
- Ramp For Train Access
- Accessible Taxis
  
  Available on request
  Taxi rank outside main station entrance
- National Key Toilets
  
  Hudson's Place and Central Concourse
- Step Free Access
  
  There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.
  
  Coverage: whole Station
- Ticket Gates
- Impaired Mobility Set Down
  
  Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:
  - Gatwick Express - 0845 850 1530- Southern - 0800 138 1016- Southeastern - 0800 783 4524
- Wheelchairs Available
- Assisted Travel
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
  "
  Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
  Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
  For further information on assisted travel please see:
  Accessibility at the station - Southern.
  "
Parking information
- Cycle Storage
  
  Spaces: 112
  Sheltered: Yes
  Cctv: Yes
  Location:
  Car Park Upper Level (Victoria Place), above Gatwick Express.
  
  Type: Stands
- CarPark
  
  Operator Name: A P C O A U K Ltd
  Name: Station Car Park
  Spaces: 81
  Number Accessible Spaces: 0
  Accessible Car Park Equipment: Yes
  Cctv: Yes
  
  Open:
  Mon-Sun 00:00 to 00:00
  
  Website: https://www.nationalrail.co.uk/
- Rail Replacement Services
  
  When weekend engineering dictate that replacement bus services will operate, these will usually depart from the immediate Station front/Terminus Place. Travel from London Victoria is usually conveyed by London Buses in these instances.
  Check posters and staff for more details.
- Taxi Rank
  
  Taxi ranks are available outside at the front of the station (Terminus Place), 24 hours / 7 days a week.
- Onward Travel
  
  Victoria Bus Station at Station Front
- Metro Services
  
  Underground services: Victoria Line, District Line and Circle Line
- Airport
  
  Direct Rail Link to Gatwick
- Car Hire
  
  Office on concourse adjacent to Platform 7 (Sixt Car Hire)
Passenger services
- Customer Service
  
  Monday-Sunday 07:00-21:50
  Via Network Rail Reception
- Left Luggage
  
  Operator Name: Excess Baggage Company
  
  https://www.left-baggage.co.uk/index/locations
- Lost Property
  
  Operator Name: Excess Baggage Company
  
  https://www.nationalrail.co.uk/
  
  Mon-Fri 09:00 to 17:30

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