Station

Station message

The information screens at the entrance to platform 1 at London Victoria are being upgraded. Please use the main departure boards on the concourse or the National Rail app for travel information.

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Yes - from information point
Yes - from ticket office
Information Services Open
Mon-Sun 07:00 to 21:00
CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points
Yes

Help Points are located on both main concourse areas, as well as the main ticket office.

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No

Oystercard Topup
Yes
Use Oystercard
Yes
Oyster Comments

You can top up pay-as-you-go on Oyster using the self-service ticket machines. Oyster cards can only be purchased from the self-service machines in the Underground station.

Always Show Oyster Card Fields
Yes
Smartcard Issued
Yes
Smartcard Validator
Yes
Smartcard Comments

 Southern's smartcard is called 'the key'.  To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.

Travelcard
Zone 1
Penalty Fares
NR
All station facilities
Seated Area
Yes
Waiting Room
Yes

All platforms are partially or fully covered with a canopy.

Station Buffet
Yes

Station concourse

Toilets
Yes

Toilets are situated on the central concourse and adjacent to platform 2.

A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities.

If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff so we can help you gain access.

Baby Change
Yes

Female toilets,Male toilets,

Telephones

No

Wi Fi
Yes
Tourist Information
Yes

Transport Information Centre.

Atm Machine
Yes

The ATM machines are located on the Eastern and Central Concourse (Platforms 1 and 7) and also within a retail outlet on the station (Grosvenor Hotel).

Bureau De Change
Yes
Shops
Yes

News agent Flower stall Hairdresser Shoe repairer Wide range of shops Pharmacy Convenience store High street shops Off Licence Passport Photo Booth

Accessibility and mobility access
Helpline

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

https://www.nationalrail.co.uk/
Induction Loop
Yes
Accessible Ticket Machines
Yes

Various locations

Height Adjusted Ticket Office Counter

No

Staff assistance is available

Ramp For Train Access
Yes
Accessible Taxis

Available on request

Taxi rank outside main station entrance

National Key Toilets
Yes

Hudson's Place and Central Concourse

Step Free Access

There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down
Yes

Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:

- Gatwick Express - 0845 850 1530- Southern  - 0800 138 1016- Southeastern  - 0800 783 4524

Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

"

Parking information
Cycle Storage
Spaces: 112
Sheltered: Yes
Cctv: Yes
Location:

Car Park Upper Level (Victoria Place), above Gatwick Express.


Type: Stands
CarPark

Operator Name: A P C O A U K Ltd
Name: Station Car Park
Spaces: 81
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: Yes

Open:
Mon-Sun 00:00 to 00:00

Website: https://www.nationalrail.co.uk/
Rail Replacement Services

When weekend engineering dictate that replacement bus services will operate, these will usually depart from the immediate Station front/Terminus Place. Travel from London Victoria is usually conveyed by London Buses in these instances.

Check posters and staff for more details.

Taxi Rank

Taxi ranks are available outside at the front of the station (Terminus Place), 24 hours / 7 days a week.

Onward Travel

Victoria Bus Station at Station Front

Metro Services

Underground services: Victoria Line, District Line and Circle Line

Airport

Direct Rail Link to Gatwick

Car Hire

Office on concourse adjacent to Platform 7 (Sixt Car Hire)

Passenger services
Customer Service

Monday-Sunday 07:00-21:50 

Via Network Rail Reception

Left Luggage
Yes

Operator Name: Excess Baggage Company
https://www.left-baggage.co.uk/index/locations
Lost Property

Operator Name: Excess Baggage Company
https://www.nationalrail.co.uk/
Mon-Fri 09:00 to 17:30
Live departures and arrivals