Station
Station message
The accessible toilet at London Waterloo on Cab Road is out of use. An alternative accessible toilet is available in the main concourse.
The escalators on platform 20 and platform 23 are out of service. Access to the sidings and Underground can be made via the lift or main concourse.
There are planned works to the passenger lift at exit 2 until 10th March 2025. Station staff will be directing passengers who need to access to London Underground via another lift near Wasabi.
Improvement works are also ongoing on two escalators between the Sidings and the London Underground level, with completion expected by the end of March 2025. Please note, there is no interchange for South Western Railway services via the Peak Hours Subway from the Sidings.
Please speak with station staff if you require further assistance.
Station facilities
General service information
- Staffing Level
-
Full time
- Closed Circuit Television
- Yes
- Information Available From Staff
-
Yes - from help point
Yes - from information point
Yes - from ticket office - Information Services Open
-
Please be aware that the station is closed to the public overnight with no waiting facilities available.
- CIS
-
- Departure Screens
- Arrival Screens
- Announcements
- Customer Help Points
-
Yes
Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.
Staffed information points are located on the main concourse until 21:00 daily.
A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
Ticket buying and collection
- Ticket Office
- Yes
- Prepurchase Collection
- Yes
- Ticket Machine
- Yes
- Oystercard Issued
-
No
- Oystercard Topup
- Yes
- Use Oystercard
- Yes
- Oyster Comments
-
Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
- Always Show Oyster Card Fields
- Yes
- Smartcard Issued
- Yes
- Smartcard Topup
-
Ticket Office: Yes
Ticket Machine: Yes - Smartcard Validator
- Yes
- Smartcard Comments
-
London Waterloo ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Travelcard
-
Zone 1
- Penalty Fares
-
NR
All station facilities
- Seated Area
- Yes
- Waiting Room
-
Yes
All platforms are partially or fully covered with a canopy.
- Station Buffet
-
Yes
Station concourse
- Toilets
-
Yes
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
- Baby Change
- Yes
- Telephones
-
No
- Wi Fi
-
Yes
Free public Wi-Fi is available at the station
- Post Box
-
Yes
Located on the concourse
- Atm Machine
-
Yes
Located on concourse
- Shops
-
Yes
A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.
Accessibility and mobility access
- Helpline
-
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
https://www.nationalrail.co.uk/ - Staff Help Available
-
Please visit the information point in the centre of the concourse for information and assistance.
Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com
It is preferred if assistance is arranged 24 hours in advance.
Mon-Fri 04:45 to 01:05
Saturday 04:45 to 01:50
Sunday 05:45 to 01:05 - Induction Loop
- Yes
- Accessible Ticket Machines
-
Yes
Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
- Height Adjusted Ticket Office Counter
-
Yes
Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
- Ramp For Train Access
- Yes
- Accessible Taxis
-
Accessible taxis are available from the taxi rank on Cab Road / Station Approach
- National Key Toilets
-
Yes
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
- Step Free Access
-
There is step free access from the main concourse to all platforms, shops and facilities.
Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.
Coverage: whole Station - Ticket Gates
-
Yes
- There are ticket gates to all platforms.
- All platforms can be accessed by wide ticket gates.
- Impaired Mobility Set Down
-
Yes
Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
- Wheelchairs Available
- Yes
- Assisted Travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
-
Spaces: 573
Sheltered: No
Cctv: Yes
Location:Cycle storage is located outside exit 3 on Station Approach / Cab Road.
Also available:
- on platforms 9 and 10
- on platforms 11 and 12
Annotation:Please return to your bike within 2 weeks. Abandoned cycles are regularly removed from the racks and those that remain unclaimed are sent for disposal or donated to charitable schemes.
Type: Stands,Racks - CarPark
-
Operator Name: A P C O A Parking ( U K) Limited
Name: Station Car Park
Spaces: 27
Number Accessible Spaces: 2
Accessible Spaces Note:Parking is free for disabled passengers parking in disabled spaces displaying a valid International Blue Badge
Accessible Car Park Equipment: Yes
Cctv: No
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Website: https://www.nationalrail.co.uk/ - Taxi Rank
-
Taxis are available from the taxi rank on Cab Road / Station Approach
- Onward Travel
-
Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk)
Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk)
The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3.
Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk)
Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).
- Metro Services
-
Waterloo Underground station is served by the Bakerloo, Jubilee, Northern and Waterloo & City Lines.
Step free access is available to and from the Jubilee Line. For more information on London Transport accessibility: Plan an accessible journey - Transport for London (tfl.gov.uk).
- Cycle Hire
-
There are Santander Cycle hire bikes available near this station. See Santander Cycles - Transport for London (tfl.gov.uk)
Passenger services
- Customer Service
-
Monday-Saturday 07:00-22:15 Sunday 09:00-20:45
Station Reception
- Left Luggage
-
Yes
Operator Name: Excess Baggage Companyhttps://www.left-baggage.co.uk/index/locations - Lost Property
-
Operator Name: South Western Railwayhttps://www.southwesternrailway.com/contact-and-help/lost-propertyMon-Fri 07:30 to 19:00
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