Station

London Waterloo

Address and directions

London Waterloo station
Station Approach
London
Greater London.
SE1 8SW

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Ticket office opening hours

Monday: 05:30 to 23:15
Tuesday: 05:30 to 23:15
Wednesday: 05:30 to 23:15
Thursday: 05:30 to 23:15
Friday: 05:30 to 23:15
Saturday: 05:30 to 23:15
Sunday: 06:30 to 22:30

Station message

The following facilities are out of use:

The lift at exit 2 is currently out of use. Lift assistance in place to assist passengers.
The lifts between Waterloo East and Waterloo Main Concourse are currently out of use at London Waterloo station. Lift assistance in place to assist passengers.
The escalator at exit 2 is out of service. Access to the main concourse can be made via the alternative escalators at exit 2.
The Down escalator on Platform 24 is out of use. Access to The Sidings and Underground can be made via the lift or the main concourse.

Please speak with station staff if you require further assistance.

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
  Yes - from information point
  Yes - from ticket office
- Information Services Open
  
  Please be aware that the station is closed to the public overnight with no waiting facilities available.
- CIS
  - Departure Screens
  - Arrival Screens
  - Announcements
- Customer Help Points
  
  Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.
  Staffed information points are located on the main concourse until 21:00 daily.
  A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Oystercard Topup
- Use Oystercard
- Oyster Comments
  
  Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Smartcard Validator
- Smartcard Comments
  
  London Waterloo ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Travelcard
  
  Zone 1
- Penalty Fares
  
  NR
All station facilities
- Seated Area
- Waiting Room
  
  All platforms are partially or fully covered with a canopy.
- Station Buffet
  
  Station concourse
- Toilets
  
  The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
- Baby Change
- Telephones
- Wi Fi
  
  Free public Wi-Fi is available at the station
- Post Box
  
  Located on the concourse
- Atm Machine
  
  Located on concourse
- Shops
  
  A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.
Accessibility and mobility access
- Helpline
  
  If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
  
  https://www.nationalrail.co.uk/
- Staff Help Available
  
  Please visit the information point in the centre of the concourse for information and assistance.
  Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com
  It is preferred if assistance is arranged 24 hours in advance.
  
  Mon-Fri 04:45 to 01:05
  Saturday 04:45 to 01:50
  Sunday 05:45 to 01:05
- Induction Loop
- Accessible Ticket Machines
  
  Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
- Height Adjusted Ticket Office Counter
  
  Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
- Ramp For Train Access
- Accessible Taxis
  
  Accessible taxis are available from the taxi rank on Cab Road / Station Approach
- National Key Toilets
  
  The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
- Step Free Access
  
  There is step free access from the main concourse to all platforms, shops and facilities.
  Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.
  
  Coverage: whole Station
- Ticket Gates
  - There are ticket gates to all platforms.
  - All platforms can be accessed by wide ticket gates.
- Impaired Mobility Set Down
  
  Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
- Wheelchairs Available
- Assisted Travel
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
  Spaces: 573
  Sheltered: No
  Cctv: Yes
  Location:
  Cycle storage is located outside exit 3 on Station Approach / Cab Road.
  Also available:
  - on platforms 9 and 10
  - on platforms 11 and 12
  Annotation:
  Please return to your bike within 2 weeks. Abandoned cycles are regularly removed from the racks and those that remain unclaimed are sent for disposal or donated to charitable schemes.
  
  Type: Stands,Racks
- CarPark
  
  Operator Name: A P C O A Parking ( U K) Limited
  Name: Station Car Park
  Spaces: 27
  Number Accessible Spaces: 2
  Accessible Spaces Note:
  Parking is free for disabled passengers parking in disabled spaces displaying a valid International Blue Badge
  
  Accessible Car Park Equipment: Yes
  Cctv: No
  
  Open:
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
  
  Website: https://www.nationalrail.co.uk/
- Taxi Rank
  
  Taxis are available from the taxi rank on Cab Road / Station Approach
- Onward Travel
  
  Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk)
  Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk)
  The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3.
  Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk)
  Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).
- Metro Services
  
  Waterloo Underground station is served by the Bakerloo, Jubilee, Northern and Waterloo & City Lines.
  Step free access is available to and from the Jubilee Line. For more information on London Transport accessibility: Plan an accessible journey - Transport for London (tfl.gov.uk).
- Cycle Hire
  
  There are Santander Cycle hire bikes available near this station. See Santander Cycles - Transport for London (tfl.gov.uk)
Passenger services
- Customer Service
  
  Monday-Saturday 07:00-22:15 Sunday 09:00-20:45
  Station Reception
- Left Luggage
  
  Operator Name: Excess Baggage Company
  
  https://www.left-baggage.co.uk/index/locations
- Lost Property
  
  Operator Name: South Western Railway
  
  https://www.southwesternrailway.com/contact-and-help/lost-property
  
  Mon-Fri 07:30 to 19:00

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