Station
Station facilities
General service information
- Staffing Level
-
Full time
- Closed Circuit Television
- Yes
- Information Available From Staff
-
Yes - from information point
- Information Services Open
-
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h - CIS
-
- DepartureScreens
- Customer Help Points
-
Yes
Help points are available on all platforms
Ticket buying and collection
- Ticket Office
- Yes
- Prepurchase Collection
- Yes
- Ticket Machine
- Yes
- Oystercard Issued
-
No
- Use Oystercard
-
No
- Always Show Oyster Card Fields
-
No
- Smartcard Issued
- Yes
- Smartcard Topup
-
Ticket Office: Yes
Ticket Machine: Yes - Smartcard Validator
- Yes
- Smartcard Comments
-
Salisbury ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty Fares
-
SW
All station facilities
- Seated Area
- Yes
- Waiting Room
-
Yes
Heated waiting rooms located on Platforms 2, 3 and 4.
- Trolleys
- Yes
- Station Buffet
- Yes
- Toilets
-
Yes
The toilets are located on Platform 2/3 and on Platform 4. The National key toilets are located on Platform 2/3 and on Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk. The baby changing facilities are located in the toilets on Platform 4.
- Baby Change
-
Yes
Baby changing facilities in toilets on Platform 4.
- Telephones
- Yes
- Wi Fi
- Yes
- Atm Machine
- Yes
Accessibility and mobility access
- Helpline
-
0800 5282100
https://www.nationalrail.co.uk/Mon-Fri - 24h
Saturday - 24h
Sunday - 24h - Induction Loop
- Yes
- Accessible Ticket Machines
-
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Height Adjusted Ticket Office Counter
- Yes
- Ramp For Train Access
- Yes
- Accessible Taxis
-
No
- National Key Toilets
- Yes
- Step Free Access
-
Step-free category B Station - There is step free access to all platforms. Access to platforms 5 (for trains to Cardiff and the West of England) and 6 (for some services to Basingstoke and London Waterloo) are via level access.
Access to all other platforms is via a subway with steep ramps. A staff operated powered wheelchair is available for customers who have difficulty using the ramps. Please speak to our assisted travel team or a member of station staff.
Coverage: partial Station - Ticket Gates
- Yes
- Impaired Mobility Set Down
- Yes
- Wheelchairs Available
- Yes
- Assisted Travel
-
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Parking information
- Cycle Storage
-
Spaces: 110
Sheltered: Yes
Cctv: Yes
Location:Car park, platform 4 and platform 6
Secure Cycle compound for Season Ticket holders
Type: Compounds,Racks - CarPark
- Rail Replacement Services
-
Station forecourt, off South Western Road
- Onward Travel
-
Information to plan your onward journey is available in a printable format here
Passenger services
- Customer Service
-
Please contact our Customer Service Centre on 0345 6000 650
- Left Luggage
-
No
https://www.nationalrail.co.uk/ - Lost Property
-
https://www.southwesternrailway.com/contact-and-help/lost-propertyMon-Fri 07:30 to 19:00
-
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