Station

Station facilities

  • Parking
  • Shops
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from information point
Information Services Open
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
CIS
  • DepartureScreens
Customer Help Points
Yes

Help points are available on all platforms

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No

Use Oystercard

No

Always Show Oyster Card Fields

No

Smartcard Issued
Yes
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Smartcard Comments

Salisbury ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Penalty Fares
SW
All station facilities
Seated Area
Yes
Waiting Room
Yes

Heated waiting rooms located on Platforms 2, 3 and 4.

Trolleys
Yes
Station Buffet
Yes
Toilets
Yes

The toilets are located on Platform 2/3 and on Platform 4. The National key toilets are located on Platform 2/3 and on Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk. The baby changing facilities are located in the toilets on Platform 4.

Baby Change
Yes

Baby changing facilities in toilets on Platform 4.

Telephones
Yes
Wi Fi
Yes
Atm Machine
Yes
Accessibility and mobility access
Helpline

0800 5282100

https://www.nationalrail.co.uk/
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Induction Loop
Yes
Accessible Ticket Machines
Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

No

National Key Toilets
Yes
Step Free Access

Step-free category B Station - There is step free access to all platforms. Access to platforms 5 (for trains to Cardiff and the West of England) and 6 (for some services to Basingstoke and London Waterloo) are via level access.

Access to all other platforms is via a subway with steep ramps. A staff operated powered wheelchair is available for customers who have difficulty using the ramps. Please speak to our assisted travel team or a member of station staff.


Coverage: partial Station
Ticket Gates
Yes
Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes
Assisted Travel

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Parking information
Cycle Storage
Spaces: 110
Sheltered: Yes
Cctv: Yes
Location:

Car park, platform 4 and platform 6

Secure Cycle compound for Season Ticket holders


Type: Compounds,Racks
CarPark
Name: Salisbury Car Park
Spaces: 269

Number Accessible Spaces: 8
Accessible Spaces Note:

Parking is chargeable for all vehicles except registered Blue Badge holders.


Accessible Car Park Equipment: No
Cctv: Yes

Website:
Rail Replacement Services

Station forecourt, off South Western Road

Onward Travel

Information to plan your onward journey is available in a printable format here

Passenger services
Customer Service

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage

No

https://www.nationalrail.co.uk/
Lost Property
https://www.southwesternrailway.com/contact-and-help/lost-property
Mon-Fri 07:30 to 19:00
Live departures and arrivals