Station

Salisbury

Address and directions

Salisbury station
South Western Road
Salisbury
Wiltshire
SP2 7RS

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Ticket office opening hours

Monday: 05:30 to 20:00
Tuesday: 05:30 to 20:00
Wednesday: 05:30 to 20:00
Thursday: 05:30 to 20:00
Friday: 05:30 to 20:00
Saturday: 06:20 to 19:30
Sunday: 08:10 to 20:00

Station message

The ticket office at Salisbury will be open 0610-1950 on Monday 26 May 2025.

Station facilities

Parking
Shops
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information

Staffing Level

Full time

Closed Circuit Television

Information Available From Staff

Yes - from information point

Information Services Open

Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

CIS

DepartureScreens

Customer Help Points

Help points are available on all platforms

Ticket buying and collection

Ticket Office: Yes
Prepurchase Collection: Yes
Ticket Machine: Yes
Oystercard Issued: No
Use Oystercard: No
Always Show Oyster Card Fields: No
Smartcard Issued: Yes
Smartcard Topup: Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator: Yes
Smartcard Comments: Salisbury ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Penalty Fares: SW

All station facilities

Seated Area: Yes
Waiting Room: Yes

Heated waiting rooms located on Platforms 2, 3 and 4.
Trolleys: Yes
Station Buffet: Yes
Toilets: Yes

The toilets are located on Platform 2/3 and on Platform 4. The National key toilets are located on Platform 2/3 and on Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk. The baby changing facilities are located in the toilets on Platform 4.
Baby Change: Yes

Baby changing facilities in toilets on Platform 4.
Telephones: Yes
Wi Fi: Yes

Find WiFi Hotspots around Salisbury station
Atm Machine: Yes

Accessibility and mobility access

Helpline: 0800 5282100

https://www.nationalrail.co.uk/

Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Induction Loop: Yes
Accessible Ticket Machines: Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height Adjusted Ticket Office Counter: Yes
Ramp For Train Access: Yes
Accessible Taxis: No
National Key Toilets: Yes
Step Free Access: Step-free category B Station - There is step free access to all platforms. Access to platforms 5 (for trains to Cardiff and the West of England) and 6 (for some services to Basingstoke and London Waterloo) are via level access.
Access to all other platforms is via a subway with steep ramps. A staff operated powered wheelchair is available for customers who have difficulty using the ramps. Please speak to our assisted travel team or a member of station staff.

Coverage: partial Station
Ticket Gates: Yes
Impaired Mobility Set Down: Yes
Wheelchairs Available: Yes
Assisted Travel: Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Transport links

Cycle Storage: Spaces: 110
Sheltered: Yes
Cctv: Yes
Location:
Car park, platform 4 and platform 6
Secure Cycle compound for Season Ticket holders

Type: Compounds,Racks
Rail Replacement Services: Station forecourt, off South Western Road
Onward Travel: Information to plan your onward journey is available in a printable format here

Parking information

Car Park: Name: Salisbury Car Park
Spaces: 269

Number Accessible Spaces: 8
Accessible Spaces Note:
Parking is chargeable for all vehicles except registered Blue Badge holders.

Accessible Car Park Equipment: No
Cctv: Yes

Website:

Passenger services

Customer Service: Please contact our Customer Service Centre on 0345 6000 650
Left Luggage: No

https://www.nationalrail.co.uk/
Lost Property: https://www.southwesternrailway.com/contact-and-help/lost-property

Mon-Fri 07:30 to 19:00

Live departures and arrivals

Departures

Arrivals