Station

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from information point
Information Services Open
Mon-Fri 05:15 to 00:00
Saturday 05:15 to 00:00
Sunday 07:00 to 00:00
Customer Help Points
Yes

Help points are available on all platforms

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields
Yes
Smartcard Issued
Yes
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Smartcard Comments

Staines ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Penalty Fares
SW
All station facilities
Seated Area
Yes
Waiting Room
Yes
Station Buffet
Yes
Toilets
Yes

The toilets are located on both Platforms 1 and 2. The National key toilet is located on Platform 2, and a second toilet is available on Platform 1; these toilets are operated by a radar key.

Baby Change
Yes
Telephones
Yes
Wi Fi
Yes

Find WiFi Hotspots around Staines station

Atm Machine
Yes
Accessibility and mobility access
Helpline

0800 5282100

https://www.nationalrail.co.uk/
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Induction Loop
Yes
Accessible Ticket Machines
Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height Adjusted Ticket Office Counter
Yes

An accessible ticket office counter is available in the main station booking hall on the London-bound platform.

Ramp For Train Access
Yes
Accessible Taxis

No
National Key Toilets
Yes
Step Free Access

Step-free category A Station - This station has step-free access to all platforms.


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down

No
Wheelchairs Available
Yes
Assisted Travel

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Parking information
Cycle Storage
Spaces: 142
Sheltered: Yes
Cctv: Yes
Location:

Cycle Compound for 72 cycles located on Platform 1

Booking Hall entrance, Platform 2


Type: Stands,Racks
CarPark
Name: Staines car park
Spaces: 32

Number Accessible Spaces: 2
Accessible Spaces Note:

Parking is chargeable for all vehicles except registered Blue Badge holders.


Accessible Car Park Equipment: No
Cctv: No

Website:
Rail Replacement Services

Station forecourt off Kingston Road

Onward Travel

Information to plan your onward journey is available in a printable format here

Passenger services
Customer Service

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
https://www.southwesternrailway.com/contact-and-help/lost-property
Mon-Fri 07:30 to 19:00
Live departures and arrivals