Full time

Yes - from help point

Train running Information and advice on how to get assistance available through the Help Point.

• Departure Screens
• Announcements

On platform

Ticket Office: Yes
Ticket Machine: Yes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

SE

Heated waiting room on both platforms Only available when staff present

Coffee shop and Selecta vending machines

On Platform 1 and Platform 2 - Available during staffing hours

Only available when staff present

Find WiFi Hotspots around Tunbridge Wells station

Outside the station

newspapers

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

booking hall

There are standing height and wheelchair height ticket counters available.

Accessible taxis are available to book

Public telephones are not wheelchair accessible

On Platform 1 and Platform 2 - Available during staffing hours. This toilet is stoma friendly

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings.  Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.

Coverage: partial Station

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. 

Spaces: 118
Sheltered: Yes
Cctv: No
Location:

car park, Platform 1& outside station

Annotation:

You may leave your cycle in the rack provided however you do so at your own risk.

Type: Stands

Outside of platform 1 (what 3 words: bronze.deed.judge)

both sides of station

Information to plan your onward journey is available in a printable format here

Car parking1:

Annual season holders only

Operator Name: A P C O A Parking
Name: Premium Car Park
Spaces: 0

Number Accessible Spaces: 0
Accessible Spaces Note:

Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.  

Accessible Car Park Equipment: No
Cctv: Yes
Website: https://www.southeasternrailway.co.uk/carparks

Car parking2:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Operator Name: A P C O A Parking
Name: Station Car Park
Spaces: 75

Number Accessible Spaces: 4
Accessible Spaces Note:

Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.  

Accessible Car Park Equipment: No
Cctv: Yes
Open:
Mon-Fri

Website: https://www.nationalrail.co.uk/

Car parking3:

Operator Name: Southeastern
Name: Station Car Park
Spaces: 214
Number Accessible Spaces: 0
Accessible Spaces Note:

Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.  

Accessible Car Park Equipment: No
Cctv: Yes
Website: https://www.nationalrail.co.uk/

This station has Secure station accreditation - For more information contact 0345 322 7021

Operator Name: Southeastern Customer Services