Station

Winchester

Address and directions

Winchester station
Station Hill
Winchester
Hampshire
SO23 8TJ

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Ticket office opening hours

Monday: 06:00 to 20:30
Tuesday: 06:00 to 20:30
Wednesday: 06:00 to 20:30
Thursday: 06:00 to 20:30
Friday: 06:00 to 20:30
Saturday: 06:00 to 19:30
Sunday: 07:00 to 20:30

Station message

The ticket office at Winchester will be closing at 1650 on Sunday 24 November 2024.

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Part time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
- Information Services Open
  
  Mon-Fri 05:30 to 23:00
  Saturday 05:30 to 23:00
  Sunday 05:30 to 22:00
- CIS
  - DepartureScreens
- Customer Help Points
  
  Help points are available on all platforms
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Smartcard Validator
- Smartcard Comments
  
  Winchester ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty Fares
  
  SW
All station facilities
- Seated Area
- Waiting Room
  
  Mon-Sun 06:00 to 21:00
  
  A heated waiting room is located on Platform 2. The seating complies with the Code of Practice.
- Station Buffet
  
  Platform 2 - Costa Coffee offering hot and cold drinks, light snacks.Platform 1 - Destino coffee shop offering hot and cold drinks, light snacks, hot breakfast food in the A.M. Pumpkin Café offering hot and cold drinks, light snacks, some baked goods. Also offers Newspapers and magazines.Vending machines on both platforms offering snacks and cold drinks.
- Toilets
  
  Toilets are closed at 2030. The toilets are located on both platforms. The National key toilets are located on Platforms 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
- Baby Change
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Winchester station
- Post Box
- Atm Machine
- Shops
  
  Urban Express in the booking hall on Platform 2.
Accessibility and mobility access
- Helpline
  
  0800 5282100
  
  https://www.nationalrail.co.uk/
  
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
- Staff Help Available
  
  Staff help available until 23:00 daily
  
  Mon-Fri 05:45 to 23:00
  Saturday 05:45 to 23:00
  Sunday 06:30 to 23:00
- Induction Loop
- Accessible Ticket Machines
  
  All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- Accessible Taxis
- National Key Toilets
- Step Free Access
  
  Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. This station has step-free access to all platforms.
  Access to Platform 1 (for trains towards London and Reading) is via ramp (1:18, 25m) from car park, drop-off etc.
  Access to Platform 2 (for trains towards Southampton and Portsmouth) is step-free from forecourt (NB forecourt slopes away at 1:10). Platform 2 night gate has short 1:8 ramp.
  Access between platforms is via footbridge with lifts (available 24 hours), through subway (stepped) or via the street (745m, some narrow pavements and steep gradients).
  
  Coverage: whole Station
- Ticket Gates
- Impaired Mobility Set Down
- Wheelchairs Available
- Assisted Travel
  
  Assistance from station staff is available to customers boarding and alighting trains, and moving through this station during staffed hours. Please make yourself known to staff at the Ticket Gateline. Outside of staffed hours, the guard will provide boarding and alighting assistance. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. During staffed hours, make yourself know to the station staff, or outside of these hours, make yourself known to the guard who will step-down onto the platform, or you can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Parking information
- Cycle Storage
  
  Spaces: 286
  Sheltered: Yes
  Cctv: Yes
  Location:
  Platform 1 car park, platform 2
  
  Annotation:
  A New cycle hub includes 24 hour access, full CCTV coverage and maintenance tools.
  
  Type: Compounds
- CarPark
  
  Name: Winchester Stockbridge Road Car Park
  Spaces: 464
  
  Number Accessible Spaces: 12
  Accessible Spaces Note:
  Parking is chargeable for all vehicles except registered Blue Badge holders.
  
  Accessible Car Park Equipment: No
  Cctv: No
  
  Website:
- Rail Replacement Services
  
  Station Hill Bus Stop
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
Passenger services
- Customer Service
  
  Please contact our Customer Service Centre on 0345 6000 650
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  https://www.southwesternrailway.com/contact-and-help/lost-property
  
  Mon-Fri 07:30 to 19:00

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