Station

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Part time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Information Services Open
Mon-Fri 05:30 to 23:00
Saturday 05:30 to 23:00
Sunday 05:30 to 22:00
CIS
  • DepartureScreens
Customer Help Points
Yes

Help points are available on all platforms

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No

Use Oystercard

No

Always Show Oyster Card Fields

No

Smartcard Issued
Yes
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Smartcard Comments

Winchester ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Penalty Fares
SW
All station facilities
Seated Area
Yes
Waiting Room
Mon-Sun 06:00 to 21:00

A heated waiting room is located on Platform 2. The seating complies with the Code of Practice.

Station Buffet
Yes

Platform 2 - Costa Coffee offering hot and cold drinks, light snacks.Platform 1 - Destino coffee shop offering hot and cold drinks, light snacks, hot breakfast food in the A.M. Pumpkin Café offering hot and cold drinks, light snacks, some baked goods. Also offers Newspapers and magazines.Vending machines on both platforms offering snacks and cold drinks.

Toilets
Yes

Toilets are closed at 2030. The toilets are located on both platforms. The National key toilets are located on Platforms 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.

Baby Change
Yes

On platform 2.

Telephones

No

Wi Fi
Yes

Find WiFi Hotspots around Winchester station

Post Box
Yes
Atm Machine
Yes
Shops
Yes

Urban Express in the booking hall on Platform 2.

Accessibility and mobility access
Helpline

0800 5282100

https://www.nationalrail.co.uk/
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Staff Help Available

Staff help available until 23:00 daily

Mon-Fri 05:45 to 23:00
Saturday 05:45 to 23:00
Sunday 06:30 to 23:00
Induction Loop
Yes
Accessible Ticket Machines
Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

No

National Key Toilets
Yes
Step Free Access

Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. This station has step-free access to all platforms.

Access to Platform 1 (for trains towards London and Reading) is via ramp (1:18, 25m) from car park, drop-off etc.

Access to Platform 2 (for trains towards Southampton and Portsmouth) is step-free from forecourt (NB forecourt slopes away at 1:10). Platform 2 night gate has short 1:8 ramp.

Access between platforms is via footbridge with lifts (available 24 hours), through subway (stepped) or via the street (745m, some narrow pavements and steep gradients).


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down

No

Wheelchairs Available
Yes
Assisted Travel

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station during staffed hours. Please make yourself known to staff at the Ticket Gateline. Outside of staffed hours, the guard will provide boarding and alighting assistance. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. During staffed hours, make yourself know to the station staff, or outside of these hours, make yourself known to the guard who will step-down onto the platform, or you can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Parking information
Cycle Storage
Spaces: 286
Sheltered: Yes
Cctv: Yes
Location:

Platform 1 car park, platform 2


Annotation:

A New cycle hub includes 24 hour access, full CCTV coverage and maintenance tools.


Type: Compounds
CarPark
Name: Winchester Stockbridge Road Car Park
Spaces: 464

Number Accessible Spaces: 12
Accessible Spaces Note:

Parking is chargeable for all vehicles except registered Blue Badge holders.


Accessible Car Park Equipment: No
Cctv: No

Website:
Rail Replacement Services

Station Hill Bus Stop

Onward Travel

Information to plan your onward journey is available in a printable format here

Passenger services
Customer Service

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage

No

https://www.nationalrail.co.uk/
Lost Property
https://www.southwesternrailway.com/contact-and-help/lost-property
Mon-Fri 07:30 to 19:00
Live departures and arrivals