Station

Woking

Address and directions

Woking station
Station Approach
Woking
Surrey
GU22 7AE

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Ticket office opening hours

Monday: 06:00 to 22:10
Tuesday: 06:00 to 22:10
Wednesday: 06:00 to 22:10
Thursday: 06:00 to 22:10
Friday: 06:00 to 22:10
Saturday: 06:00 to 22:10
Sunday: 07:15 to 22:10

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
- Information Services Open
  
  Mon-Sun 04:00 to 02:00
- Customer Help Points
  
  Help points are available on all platforms
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Smartcard Validator
- Smartcard Comments
  
  Woking ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty Fares
  
  SW
All station facilities
- Seated Area
- Waiting Room
  
  The waiting rooms on Platforms 1 and 5 are closed until further notice.
- Trolleys
- Station Buffet
  
  A coffee kiosk between Platforms 2 and 3. A cafe between Platforms 2 and 3. Starbucks on Platform 4. Vending machines on all platforms.
- Toilets
  
  The toilets are located on Platform 2/4 and Platform 5. The National key toilets are located on Platform 1, Platforms 2/4 and Platform 5; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
- Baby Change
  
  Baby changing facilities in accessible toilets.
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Woking station
- Atm Machine
- Shops
Accessibility and mobility access
- Helpline
  
  0800 5282100
  
  https://www.nationalrail.co.uk/
  
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
- Induction Loop
- Accessible Ticket Machines
  
  All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- Accessible Taxis
  
  Accessible taxis are available outside both station entrances. Please ask a member of staff if you require assistance.
- National Key Toilets
- Step Free Access
  
  Step-free category A Station - This station has step-free access to all platforms.
  
  Coverage: whole Station
- Ticket Gates
  
  Wide access gate available.
- Impaired Mobility Set Down
- Wheelchairs Available
- Assisted Travel
  
  Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Parking information
- Cycle Storage
  
  Spaces: 456
  Sheltered: Yes
  Cctv: Yes
  Annotation:
  A New Cycle Hub includes 24 hour access, full CCTV coverage and maintenance tools.
  
  Type: Compounds
- CarPark
  
  Car parking1:
  Name: Woking Oriental Road Car Park
  Spaces: 570
  
  Number Accessible Spaces: 6
  Accessible Spaces Note:
  Parking is chargeable for all vehicles except registered Blue Badge holders.
  
  Accessible Car Park Equipment: No
  Cctv: Yes
  Website:
  
  Car parking2:
  Name: Woking Premium Car Park
  Spaces: 20
  
  Number Accessible Spaces: 6
  Accessible Car Park Equipment: No
  Cctv: Yes
  Website:
- Rail Replacement Services
  
  Station Forecourt (off Oriental Road).
- Taxi Rank
  
  Yes
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
- Airport
  
  WOKING - HEATHROW AIRPORT "RailAir" daily, regular coach service, departs from the station forecourt. For times: www.railair.com
- Cycle Hire
  
  Brompton Dock0208 232 3931www.bromptondock.co.uk
  Launch date October 2013
Passenger services
- Customer Service
  
  Please contact our Customer Service Centre on 0345 6000 650
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  https://www.southwesternrailway.com/contact-and-help/lost-property
  
  Mon-Fri 07:30 to 19:00

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