Talking Transport Toolkit (Easy Read)

Talking Transport Toolkit

A toolkit for facilitators to engage the public on transport-related topics

Introducing Talking Transport

At the heart of Transport for Wales lies an exciting vision for public transport, with Wales’ Transport Strategy and public engagement informing all that we do. By providing a consistent approach to how we engage with the communities we serve, we can ensure all voices are heard to help shape our plans to deliver a service that Wales can be proud of.

The Talking Transport toolkit is a Listen, Learn and Loop back tool designed to support facilitators to deliver workshops on transport related topics with ease, using a step-by-step process. The toolkit will gather thoughts, impressions, and ideas from participating groups to support us in creating visible change within the transport sector. Whilst we’re unable to action all of the suggestions from each workshop, we will ensure feedback in provided using our Loopback Report.

Becoming a Facilitator

A facilitator can be a Transport for Wales colleague or a member of the public e.g., a teacher, community group leader, Local Authority representative, STEM Ambassador and so on. 

Being a Facilitator is a great opportunity to highlight issues that affect your community. From accessing work opportunities to addressing anti-social behaviour, facilitating conversations around transport can be the starting point for creating real change and improving the lives of people at a grass roots level. 

The resources within provide the tools to facilitate open discussion about transport and can help us to find solutions to community issues. Facilitators will have access to:

• Resources and activity templates
• Training videos
• Bi-annual in-person training and support
• A network of other facilitators throughout Wales and the Borders
• The support of TfW Community Engagement Officer in your region

Click here to find out how we capture your data

Listen, learn, and loop back

Listen

You have completed your session, listened to what your participants had to say, and collated all of the information, including the the good, the bad, and the ugly. However you have collated this information, we would love to see it all.

You can include feedback by completing the online survey, uploading pictures of your session plan, as well as the activity sheets completed by the participants.

Learn

This is where our work starts. You have done the hard bit and now we need to look at all of the wonderful insight you have given us from your participants. We will use the information to inform relevant departments within Transport for Wales about your views, concerns and hopes. This information is invaluable to our organisation and will really make a difference.

Loop Back

We will let you know what has been done with the information you have given us so that you can let your participants know too.

Not knowing what has happened to all of your hard work can lead to frustration and dissatisfaction, particularly amongst those who have directly participated in or supported any involvement activity. Closing the ‘feedback loop’ is really important to us. We always let people know the outcome of their participation and what difference it has made.

Online Survey

Our online survey must be completed by the facilitator (if under 18 years old) or by the participant (if over 18 years old).

	Click here to access the facilitator’s survey: https://www.smartsurvey.co.uk/s/J2M38E/
​​	Click here to access the participants survey: https://www.smartsurvey.co.uk/s/1TSSUQ/

The Three Steps