TfW Rail Limited Board Minutes - 11 November 2022

11 November 2022

09:00 - 13:00

Venue: St Patricks House, Cardiff

James Price (Chair); Peter Strachan, Heather Clash, Jan Chaudhry, Alexia Course and Marie Daly.

In attendance: Jeremy Morgan.

The Chair welcomed everyone to the meeting.

None

A quorum being present, the Chair welcomed everyone to the meeting and declared the meeting open.

None declared.

Minutes of the meeting 14 October 2022 were approved as a true and accurate record. The latest Actions Log was noted. Lessons from the Manchester Arena bombing report have been noted and discussed at the most recent Safety Executive meeting with emergency plans being refreshed.

A small thermal event resulted from a personal vaping device battery fault. Advice to staff has been issued. The Board stated the need to encourage staff not to smoke or vape through health and safety campaigning [Action Marie Daly].

The Board were updated on a review of stations project and minor works commissioned by the CCCO and CIO.

The Board noted and discussed the Managing Director’s Board report for Period 7 (18 September 2022 to 15 October 2022). The Board were updated on:

• Challenges presented at Canton Depot by OLE work on the day-to-day running of services.
• Reduction in sickness absence levels to pre-covid levels.
• REDACTED
• Engineering works programme
• MKIVs running times for December 2022 and May 2023 timetables.
• Performance indicators
• Customer satisfaction

Non workforce injuries and accidents are currently reported as being over target. Significant work has been done to understand any issues. The Board suggested that an external review would be beneficial [Action - Jan Chaudhry to speak to Leyton Powell].

The risk report was noted.

Stephanie Raymond joined the meeting.

The Board discussed periodic results around revenue, journeys, yield, retail and fraud management.

Data is showing clear changes in demand patterns, particularly the morning peak period.

The Board noted that 'buy before you board' was having a positive effect and needs a clear plan for further promotion.

The Board considered a paper setting out recommendations for fare options from January and March 2023. The Board agreed several principles around options being revenue generative, moving to digital ticketing, and offering the various options only through the use of TfW-owned channels.

REDACTED

The Board noted the management accounts for Period 7 including operating and capital subsidy requirements and spend to date against budget.

REDACTED

The Board noted a presentation setting out an analysis of the Rhymney line capacity and demand assessment. The Board were presented with analysis on on-board environment, data relating to the morning peak, passenger demand and passenger recovery and forecast.

The Board noted the conclusion that with the combination of capacity and service provision increasing over time from today and the forecasted demand, there is sufficient capacity on the Rhymney line in the short and medium term, the risk of overcrowding is low, and the plan is robust.

The Chair thanked all for their attendance and contributions.