National Rail Conditions of Travel

When you buy a ticket to travel on the railway network you enter into an agreement with the train companies. That agreement gives you the right to make the journey between the stations or within the zones shown on your ticket.

The National Rail Conditions of Travel (NRCoT) are also part of that agreement and they apply to all domestic (non-international) journeys by scheduled passenger train services of the train companies on the railway network of Great Britain.

While these National Rail Conditions of Travel set out your rights and any restrictions of those rights, the train companies may give you more extensive rights than those set out here. However, they are not permitted to give you less rights, unless a condition specifically allows for this, such as with some types of reduced and discounted fare tickets, like Advance tickets.

The National Rail Conditions of Travel therefore set out the minimum level of service you are entitled to expect.

A train company’s ticket office staff will give impartial advice about tickets and any restrictions concerning their use, unless the point of sale is dedicated to the sale of a single train company’s tickets.

For more information about your rights and obligations as a passenger, please visit the National Rail Enquiries website.

Your Rights and Obligations as a Passenger