Station facilities
This is automated information from www.nationalrail.co.uk (opens in new window).
General service information
- Staffing Level
-
Full time
- Closed Circuit Television
- Yes
- Information Available From Staff
-
If the station is unstaffed, please contact the customer relations team or onboard staff
- Information Services Open
-
Information available 24/7 through the customer experience centre 0800 200 6060
- CIS
-
- Departure Screens
- Announcements
- Customer Help Points
-
No
Ticket buying and collection
- Ticket Office
- Yes
- Prepurchase Collection
- Yes
- Ticket Machine
- Yes
- Oystercard Issued
-
No
- Use Oystercard
-
No
- Always Show Oyster Card Fields
-
No
- Smartcard Issued
- Yes
- Smartcard Topup
- Yes
- Smartcard Validator
-
No
- Smartcard Comments
-
More information at www.northernrailway.co.uk/smart
- Penalty Fares
-
NT
All station facilities
- Seated Area
- Yes
- Waiting Room
-
Waiting rooms on platforms 2/3 & 4 and covered seating on all platforms
- Trolleys
- Yes
- Station Buffet
-
Yes
small coffee shop located adjacent to station entrance.
- Toilets
-
Yes
These toilets are available 0530-0000 (note - push button access)
- Baby Change
-
No
- Telephones
- Yes
- Wi Fi
-
No
Accessibility and mobility access
- Helpline
-
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/Mon-Sun - Staff Help Available
-
Staff help available from 0500 to midnight everyday.
Mon-Sun 05:00 to 00:00 - Induction Loop
- Yes
- Accessible Ticket Machines
-
Yes
Accepts Cash & Cards
- Height Adjusted Ticket Office Counter
-
No
Ticket office staff make every effort to provide the assistance that disabled passengers require.
- Ramp For Train Access
- Yes
- Accessible Taxis
-
No
- National Key Toilets
-
No
- Step Free Access
-
- Category A Station
- Scooter Friendly Station
This station only has tactile paving on platforms 1, 3 and 4 only - Access to Manchester and Crewe platforms by means of subway from booking hall and ramp to each platform. Access to Manchester Airport platform from rear car park via ramp. Use help point button to call assistance to unlock the gate onto the platform.
To find our more about travelling around this station, please see the 360 map click here
Coverage: whole Station - Ticket Gates
-
No
- Impaired Mobility Set Down
-
No
No designated area is provided. The station front may be used for set down purposes.
- Wheelchairs Available
- Yes
- Assisted Travel
-
Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Transport links
- Cycle Storage
-
Spaces: 30
Sheltered: No
Cctv: No
Location:Opposite station building
Type: Stands - Rail Replacement Services
-
Pick up & drop off in the Short Stay Car Park.
What3words - small.fall.prep
- Taxi Rank
- Onward Travel
-
Busline 0871 200 2233
- Cycle Hire
-
Not available at this station.
Parking information
- Car Park
-
Operator Name: Northern
Name: Station Car Park
Spaces: 120
Number Accessible Spaces: 4
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:Disabled badge holders may park free of charge. The operating controls for the pay and display machines are 1440 mm above the ground.
Cctv: No
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Website: https://www.nationalrail.co.uk/
Passenger services
- Customer Service
-
08002006060
- Left Luggage
-
No
https://www.nationalrail.co.uk/ - Lost Property
-
https://www.nationalrail.co.uk/Mon-Sun 07:00 to 22:00
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