Chester station improvements
Work-progress update | January 2025
The majority of the work to improve customer facilities at the station has now been completed. The improvements completed to date, include:
- Brand new CCTV system
- New and extended gate line area
- New customer information screens (CIS)
- Additional ticket vending machines
- Roaming mics and hearing loop systems
- New quiet room
- New platform and concourse seating
- Refurbished toilets and a new changing place toilet
- New water refill unit
- Cycle shelter upgrades
- New bins
- New poster cases
- New signage and branding
Our focus now is to complete installation of the new ticket desk on the main concourse and the permanent new passenger assist help point. Due to environmental challenges we have re-designed this space and this will be delivered this year, subject to obtaining listed building consent.
These station improvements offer tangible benefits to our customers and visitors at Chester. This significant investment really enhances the overall customer experience, and we would like to thank passengers for their patience while we complete the final phase of this customer facility improvement project.
Chester Station improvements
Transport for Wales is delivering significant improvements to Chester Station. The project primarily focuses on customer improvements within the station, with work to include new branding and signage, a new passenger assist point, cycle stands, roaming mics and hearing loop systems, a new full station CCTV system, toilet refurbishments on the concourse and platforms 4 and 7, a new changing place toilet, customer waiting room upgrade, water refill unit, platform and concourse seating and waste facilities.
New Customer Information Screens will be installed throughout Chester station increasing the train service information available on the platforms and within the station waiting rooms. We’ll also be installing new screens for onward journeys, including bus, and an interactive screen which will be installed on the concourse.
Improvement works in the concourse also include, repurposing of the ticket office to create a new retail unit for the future, a new rental unit, a new customer service desk with ticket selling facilities, additional ticket vending machines, a repositioned gate line with additional standard and wide aisle gates. A new quiet room will also be introduced as a place for customers who require a safe, isolated space whilst waiting for their train.
We're working closely with industry partners to minimise disruption during these works for both customers and the local community. Customers are encouraged to plan in extra time to allow for potential disruption during this work. Signage and hoardings will be erected at the station in advance of and throughout, these significant improvement works, and communications will be provided at the station, onboard services and online, to advise of any temporary changes to accommodate the work on site at the station.
