These frequently asked questions provide information about our current arrangements for helping disabled and older passengers travel on our trains including details about our facilities at stations.

It also provides useful contact details and information that you may need for planning your journeys.

Should you have any questions regarding how we work with other organisations, or require information on our policies please call our Customer Relations Team by calling 0333 005 501, on email customer.relations@tfwrail.wales or pick up a printed copy from our staffed stations.

How do I book assisted travel?
Alternative accessible transport
Where can I get passenger information
How do I buy a ticket?
Services at stations
On the train
Making connections
Can I get information in alternative accessible formats
What concessionaries are there for the visually impaired?
What accessibility features do our current trains have
Is there a map of the TfW network?

Got a question that isn't answered here? Let us know