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Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
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  • General service information
    • Staffing Level
    • Closed Circuit Television
    • Information Available From Staff
    • Information Services Open
    • CIS
    • Customer Help Points
  • Ticket buying and collection
    • Ticket Office
    • Prepurchase Collection
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Validator
    • Penalty Fares
  • All station facilities
    • Seated Area
    • Trolleys
    • Station Buffet
    • Toilets
    • Baby Change
    • Telephones
    • Wi Fi
    • Post Box
    • Atm Machine
    • Shops
  • Accessibility and mobility access
    • Helpline
    • Staff Help Available
    • Induction Loop
    • Accessible Ticket Machines
    • Height Adjusted Ticket Office Counter
    • Ramp For Train Access
    • Accessible Taxis
    • National Key Toilets
    • Step Free Access
    • Ticket Gates
    • Impaired Mobility Set Down
    • Wheelchairs Available
    • Assisted Travel
  • Parking information
    • Cycle Storage
    • CarPark
    • Rail Replacement Services
    • Taxi Rank
    • Onward Travel
  • Passenger services
    • Customer Service
    • Left Luggage
    • Lost Property
Live departures and arrivals
  • Work-progress update | February 2024
    • We wanted to provide you with a progress update on the Chester Station Improvement work being delivered by Transport for Wales.

    • The work is progressing well. The upgrades and extension of the main gateline is completed.

    • Photographs of Chester station's gateline improvements

    • Phase one of the toilet refurbishments at Chester Station have now been completed and the toilets on the main concourse have reopened.

    • The second phase of these works is now underway and the toilets on 7a and 4a will be temporarily closed for these essential works to be completed. Passengers are advised to use the newly refurbished toilets on the main concourse during this time.

    • We continue to do all we can to minimise disruption to our customers using the station whilst we carry out these significant improvement works to the customer facilities at Chester.



Originally built as two stations, both opening in 1840, the two were amalgamated eight years later to serve the city of Chester and the surrounding areas. Constructed from the iconic rich blue Staffordshire stone and warm grey Storeton sandstone, and designed in an ornate style modelled on Italian classical architecture, Chester station is situated adjacent to the impressive city walls.

Make sure to take a look at the vast wooden beams above Platform 4, royal sculptor John Thomas carved several beautiful owls; originally designed to prevent pigeons from nesting, they are a much-loved feature of the station. Popular with shopaholics, Brook Street lies right on the station’s doorstep, and just beyond that, the city centre, overlooked by the magnificent cathedral.


Take a virtual tour of our stations

Virtual tour of Chester station

See all of our TfW 3D station tours here and learn how they work.


  • How long does it take to walk from Chester station to Chester city centre?

    • With just a short two minute stroll, via City Road, you’ll soon be enjoying everything Chester has to offer.

  • What car parking facilities are available at Chester station?

    • There are 236 car parking spaces available including Blue Badge spaces at Chester station.

  • What facilities are there for bike storage at Chester station?

    • Chester station has catered for cycle fans with 76 spaces, including covered storage and CCTV.

  • What other facilities are available at Chester station?

    • Toilets, including baby changing facilities
    • Station buffet
    • Shops
    • Coin and cards telephones
    • ATM
    • Disabled access - step-free throughout, ramps, wheelchairs and induction loop available
  • Which popular destinations can be reached from Chester Train Station?

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