Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window).
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from ticket office
Information Services Open
Mon-Sun 03:00 to 01:00
CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points

No
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued

No
Smartcard Validator

No
Penalty Fares
AW
All station facilities
Seated Area
Yes
Trolleys
Yes
Station Buffet
Yes

Coffee shop - Costa Coffee.

Buffet.

Public House/Bar.

Toilets
Yes

The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.

Baby Change
Yes
Telephones

No
Wi Fi

No

Find WiFi Hotspots around Chester station

Post Box
Yes

Located on the platform(s).

Atm Machine

No
Shops
Yes

There is a WHSmith located on the main concourse.

Accessibility and mobility access
Helpline

03333 211202

https://www.nationalrail.co.uk/
Mon-Sun 08:00 to 20:00
Staff Help Available

The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.

Mon-Sun 03:00 to 01:00
Induction Loop
Yes
Accessible Ticket Machines
Yes

Ticket machines are located next to the ticket barriers. They have touchscreen controls.

Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis
Yes

Outside the station.

Accessible Public Telephones

No
National Key Toilets
Yes

Platforms 4-7.

Step Free Access

Category A.

Step free access is available to all platforms via lifts.


Coverage: whole Station
Ticket Gates
Yes

Wide aisle gates available.

Impaired Mobility Set Down

No

There's an unmarked location, outside the station.

Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 76
Sheltered: Yes
Cctv: Yes
Location:

Two tier rack cycle parking spaces provide for up to 76 bicycles to be parked.

To access them if you enter from City Road onto the station concourse, you need to turn right and continue along the side of the main station building, pass the current ticket office. and you will see the cycle parking in front of you, adjacent to the British Transport Police offices If entering the station from the direction of the Carriage Shed direction, will pass the cycle parking on route.


Type: Stands
CarPark
Car parking1:

Operator Name: A P C O A
Name: Chester East
Spaces: 113
Number Accessible Spaces: 6
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Sun

Website: https://www.apcoa.co.uk/tfwr

Car parking2:

Operator Name: A P C O A
Name: Chester West
Spaces: 123
Number Accessible Spaces: 6
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:

This car park is accredited with a Disabled Parking Award run by D M U K. Visit https://www.disabledmotoring.org for further information.


Cctv: No
Open:
Mon-Sun

Website: https://www.apcoa.co.uk/tfwr

Rail Replacement Services

The rail replacement bus stop is the local bus stop at the front of the station.

From 22 March 2025 the rail replacement bus stop will move to local bus stop (S2) on City Rd, next to The Queen at Chester Hotel.

Taxi Rank

At the front of the station

Onward Travel

Bus stop is located outside the station.

First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk

Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.

Cycle Hire

There are no cycle hire facilities at this station.

Passenger services
Customer Service

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

No

Operator Name: Due to security reasons all left luggage facilities have been withdrawn.
https://www.nationalrail.co.uk/
Lost Property
Yes

Operator Name: Transport for Wales
https://www.nationalrail.co.uk/
Live departures and arrivals

Overview

Chester railway station is a major transport hub in Cheshire, offering connections to destinations including Liverpool, Manchester and London. With its historic architecture and modern facilities, it serves both commuters and leisure travellers.

It has ticket machines and a ticket office, waiting rooms and toilets. You’ll also find refreshment facilities and shops. Chester city centre is just a short walk away.

 

Chester railway station parking

Chester station has two car parks: Chester East with 113 spaces (including six accessible spaces) and Chester West with 123 spaces (also with six accessible spaces). They’re both open Monday to Sunday and on bank holidays. Parking charges apply.

 

History of Chester station

There were originally two stations which both opened in 1840, before being combined to serve the city of Chester and the surrounding areas. Constructed from the iconic rich blue Staffordshire stone and warm grey Storeton sandstone in an ornate style modelled on Italian classical architecture, Chester station is situated adjacent to the impressive city walls.

Be sure to look at the vast wooden beams above Platform 4. Royal sculptor John Thomas carved several beautiful owls here - a much-loved feature originally designed to deter pigeons from nesting.

Popular with shopaholics, Brook Street lies right on the station’s doorstep, and just beyond that, the city centre, overlooked by the magnificent cathedral.

 

  • How long does it take to walk from Chester station to Chester city centre?

    • With just a short two minute stroll, via City Road, you’ll soon be enjoying everything Chester has to offer.

  • What car parking facilities are available at Chester station?

    • There are 236 car parking spaces available including Blue Badge spaces at Chester station.

  • What facilities are there for bike storage at Chester station?

    • Chester station has catered for cycle fans with 76 spaces, including covered storage and CCTV.

  • What other facilities are available at Chester station?

    • Toilets, including baby changing facilities
    • Station buffet
    • Shops
    • Coin and cards telephones
    • ATM
    • Disabled access - step-free throughout, ramps, wheelchairs and induction loop available

  • Which popular destinations can be reached from Chester Train Station?