Station facilities
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This is automated information from www.nationalrail.co.uk (opens in new window), which may contain elements of content only available in English.
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General service information
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Staffing LevelFull time
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Closed Circuit Television
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Information Available From StaffYes - from information point
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Information Services OpenMon-Sun 03:00 to 01:00
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CIS
- Departure Screens
- Arrival Screens
- Announcements
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Customer Help Points
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Ticket buying and collection
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Oystercard Issued
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Use Oystercard
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard Validator
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Penalty FaresAW
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All station facilities
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Seated Area
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Trolleys
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Station Buffet
Coffee shop.
Buffet.
Public House/Bar.
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Toilets
The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
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Baby Change
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Telephones
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Wi Fi
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Post Box
Located on the platform(s).
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Atm Machine
Located on the concourse.
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Shops
News agent
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Accessibility and mobility access
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Helpline
03333 211202
https://www.nationalrail.co.uk/Mon-Sun 08:00 to 20:00 -
Staff Help Available
The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
Mon-Sun 03:00 to 01:00 -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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National Key Toilets
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Step Free Access
Category A.
Step free access is available to all platforms via lifts.
Coverage: whole Station -
Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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Assisted Travel
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Parking information
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Cycle StorageSpaces: 76
Sheltered: Yes
Cctv: Yes
Location:On the concourse
Annotation:Cycle Storage is located behind the buffet on the main concourse.
Type: Stands -
CarParkCar parking1:
Operator Name: A P C O A
Name: Chester East
Spaces: 113
Number Accessible Spaces: 6
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Website: https://www.apcoa.co.uk/tfwr
Car parking2:
Operator Name: A P C O A
Name: Chester West
Spaces: 123
Number Accessible Spaces: 6
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:This car park is accredited with a Disabled Parking Award run by D M U K. Visit https://www.disabledmotoring.org for further information.
Cctv: No
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Website: https://www.apcoa.co.uk/tfwr
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Rail Replacement Services
The rail replacement bus stop is the local bus stop near the station.
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Taxi Rank
At the front of the station
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Onward Travel
First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk
Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.
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Passenger services
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Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
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Left Luggage
Operator Name: Due to security reasons all left luggage facilities have been withdrawn.https://www.nationalrail.co.uk/ -
Lost Property
Operator Name: Transport for Waleshttps://www.nationalrail.co.uk/
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Overview
Originally built as two stations, both opening in 1840, the two were amalgamated eight years later to serve the city of Chester and the surrounding areas. Constructed from the iconic rich blue Staffordshire stone and warm grey Storeton sandstone, and designed in an ornate style modelled on Italian classical architecture, Chester station is situated adjacent to the impressive city walls.
Make sure to take a look at the vast wooden beams above Platform 4, royal sculptor John Thomas carved several beautiful owls; originally designed to prevent pigeons from nesting, they are a much-loved feature of the station. Popular with shopaholics, Brook Street lies right on the station’s doorstep, and just beyond that, the city centre, overlooked by the magnificent cathedral.
Take a virtual tour of our stations
Virtual tour of Chester station
See all of our TfW 3D station tours here and learn how they work.
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How long does it take to walk from Chester station to Chester city centre?
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With just a short two minute stroll, via City Road, you’ll soon be enjoying everything Chester has to offer.
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What car parking facilities are available at Chester station?
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There are 236 car parking spaces available including Blue Badge spaces at Chester station.
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What facilities are there for bike storage at Chester station?
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Chester station has catered for cycle fans with 76 spaces, including covered storage and CCTV.
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What other facilities are available at Chester station?
- Toilets, including baby changing facilities
- Station buffet
- Shops
- Coin and cards telephones
- ATM
- Disabled access - step-free throughout, ramps, wheelchairs and induction loop available
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Which popular destinations can be reached from Chester Train Station?
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