Our Annual Report looks back at our achievements and successes of 2023/24.
The report details how we're creating a safe and sustainable transport network.
To increase rail network capacity, we’ve introduced 46 of our new 197 trains into service and increased the number of carriages on our trains. New trains are running every half hour on the Rhymney Line. We’ve been steadily electrifying the Core Valley Lines and improving the Cardiff Bay Line, bringing the promise of South Wales Metro to fruition.
Timetable improvements between Wrexham and Bidston mean more rail services than ever are running daily on that line. Bus passengers on TrawsCymru services are up 24% on last year. We’ve been working with local authorities to promote the use of active travel for everyday journeys. More locals and tourists now benefit from improved bus services in Eryri National Park.
Chief Executive | James Price
"Over the last five years, we’ve developed and announced a lot of plans to improve transport for the people of Wales and the borders. While there is still much to do, the last year has seen the positive impacts of these plans and changes as they are fulfilled across the TfW Network."
Chair | Scott Waddington
"Seeing our projects come to fruition this year has struck me as a physical manifestation of TfW’s ambition. We reopened the Treherbert railway line, replacing a signalling system that dated back to the Victorian era. New trains are running on the Ebbw Valley and the Rhymney lines. We helped introduce electric buses in Gwynedd. These modern and beneficial transport improvements are what Wales deserves."
Executive Director of Finance and Governance | Heather Clash
"Increasing rail passenger revenue will be essential to TfW’s continued success. Rail passenger revenue has made a good recovery towards pre coronavirus pandemic levels. To provide value for money for the public purse and mitigate financial risks, our challenge over the coming years is to grow our current passenger revenue streams and explore new sources of revenue."
Year at a glance:
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Increased rail revenue by 15% on last year |
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Brought 46 new 197 trains into service as of March 2024 |
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Reduced response times for customers’ complaints from an average of 15 working days to 4 working days |
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Distributed £46 million in active travel funding |
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24% more passengers on TrawsCymru buses |
