Due to a broken down train between Shrewsbury (SHR) and Crewe (CRE):
Services may be delayed by up to 60 minutes.
Services may be cancelled in both directions between Shrewsbury (SHR) and Crewe (CRE).
We expect the incident to last until 15:30 and disruption to services is expected until 15:30.
What's Happened?
One of our trains has experienced a technical fault between [Shrewsbury and Crewe meaning services in the area are subject to disruption and may be cancelled/delayed or revised.
Our maintenance team are currently in contact with train crew working to rectify the problem.
We will publish more information here, once we have received an update from our maintenance team.
Please check back shortly. We apologise for the disruption caused to your journey.
Please continue to travel as planned, but expect delays and cancellations on your journey.
You may wish to travel later today, once the disruption has cleared and trains are running to their normal schedule.
Please check back here for further updates.
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Pay as you go customers
If all or part of your journey requires a rail replacement bus, please tap in at your origin station and tap out at your destination. If you need to tap out at a gateline after travelling on a rail replacement bus, our station colleagues can assist. You can also add any missing taps using our app or website.
Pay as you go is only valid on Transport for Wales and CrossCountry services, even where we state you can use your original ticket at no extra cost with other train operators or local bus operators. If you travel with another operator or on a local bus service, you must first tap out at the same station within one hour of tapping in and buy an alternative ticket before boarding.
If you wish to abandon your journey, please tap out at the same station within one hour of tapping in.
