We are aware of the ongoing Microsoft global outage and the impacts on customers’ ability to access their train tickets via Outlook.
If you are unable to access your tickets via your email, you are still able to access your ticket by logging into your account on our website or app.
We recommend doing this before you travel. If your query is urgent, or you require Passenger Assist, please call our team directly on 03333 211 202. If your query isn't urgent, we ask if you could contact the team once the outage has been resolved.
We appreciate your patience whilst Microsoft resolve the issue.
Live train updates
Check for any delays, disruption or replacement buses on our network over the next two hours. If no updates are available below, no disruption has been reported on our network.
You can also view:
Live departures to see when your train is due: Live train times, departures and arrivals
There are no ongoing disruptions.
Recent cleared disruptions
Due to a broken down train between Bridgend (BGN) and Llantwit Major (LWM):
Services will be delayed by up to 60 minutes.
Services will be cancelled in both directions between Bridgend (BGN) and Cardiff Central (CDF).
We expect the incident to last until 22:30 and disruption to services is expected from 19:20 until 22:30.
What's Happened?
A train has broken down between Bridgend and Llantwit Major meaning services in the area are subject to disruption and will be cancelled, delayed or revised. Our maintenance team are currently in contact with train crew working to rectify the problem. We will publish more information here, once we have received an update from our maintenance team. Please check back here for more information shortly.
We apologise for the disruption caused to your journey.
We have made a request for rail replacement bus services to help you complete your journey, at no extra cost. Please check back shortly for confirmation.
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area and other information such as Rail Replacement Stop Locations using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Pay as you go customers
If all or part of your journey requires a rail replacement bus, please tap in at your origin station and tap out at your destination. If you need to tap out at a gateline after travelling on a rail replacement bus, our station colleagues can assist. You can also add any missing taps using our app or website.
Pay as you go is only valid on Transport for Wales and CrossCountry services, even where we state you can use your original ticket at no extra cost with other train operators or local bus operators. If you travel with another operator or on a local bus service, you must first tap out at the same station within one hour of tapping in and buy an alternative ticket before boarding.
If you wish to abandon your journey, please tap out at the same station within one hour of tapping in.
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For real time updates for services in England and Scotland, please visit National Rail Enquires.
Pay as you go
If you're using pay as you go, don't forget to tap out if you abandon your journey, use an alternative service or mode of transport.
