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Update: Incident due to a fault with the signalling system between Newport (South Wales) (NWP) and Chepstow (CPW)
Update: Incident due to a fault with the signalling system between Newport (South Wales) (NWP) and Chepstow (CPW)
Due to a fault with the signalling system between Newport (South Wales) (NWP) and Chepstow (CPW):
Services may be delayed by up to 60 minutes.
We expect the incident to last until 12:00 and disruption to services is expected until 14:00.
What's Happened?
We have been made aware of a signalling problem between Newport and Chepstow.
For safety, train services will be running more slowly than normal through the area, with residual delays of around 30 minutes to be expected.
Our colleagues at Network Rail are aware of the problem and Technicians are currently en route to the affected area.
We will publish more information here, once we have received an update from the infrastructure technicians.
Alternative Travel Options:
Your ticket can be used on the following alternative routes to help you complete your journey, with the Train Operating Companies listed below at no extra cost:
- Cheltenham Spa to Cardiff Central in both directions with CrossCountry until 16:00
These arrangements are in place on services until 16:00.
If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.
Please check back shortly. We apologise for the disruption caused to your journey.
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Pay As You Go
If you're using Pay As You Go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
