We want everyone to travel with confidence

We're committed to delivering an excellent service for all our customers.

Here you'll find all the information you need to plan your journey, book assistance and learn about our plans to make Wales' transport network more accessible.

On the train

Train accessibility

Train accessibility

Travelling by train? Find out what facilities are available, whether you use a wheelchair or mobility scooter, or have an impairment with your sight or hearing.

Station accessibility

Station accessibility

Find out about our station facilities, including lifts, step-free access and accessible toilets.  

On the bus

Bus accessibility

Bus accessibility

Whether you're on the move right now or planning your journey, check to see if your bus is accessible.

Find your bus operator

Find your bus operator

Whether you're on the move right now or planning your upcoming trip, check what you can expect.

Helping you travel independently

Initiatives for independent travel

We're working on new initiatives to help our customers with additional needs travel comfortably, safely and as independently as possible.

Find out more about schemes such as The Sunflower Lanyard, Orange Wallet Scheme, Assisted travel audio guide and BSL interpretation app.

A passenger at a service desk talking to a member of TfW staff
A passenger at a service desk talking to a member of TfW staff

Initiatives for independent travel

We're working on new initiatives to help our customers with additional needs travel comfortably, safely and as independently as possible.

Find out more about schemes such as The Sunflower Lanyard, Orange Wallet Scheme, Assisted travel audio guide and BSL interpretation app.

 

Here to help

Rail contact details

From planning your journey to booking assistance or making a complaint, we can help.

Bus contact details

Need help? From journey planning to ticketing information, our Customer Relations team can assist.