FAQ | TfW

Update: Incident due to more trains than usual needing repairs at the same time between Newport (South Wales) (NWP) and Ebbw Vale Town (EBB) until 11:47.

Due to more trains than usual needing repairs at the same time between Newport (South Wales) (NWP) and Ebbw Vale Town (EBB):

Services may be cancelled in both directions between Newport (South Wales) (NWP) and Ebbw Vale Town (EBB).

We expect the incident to last until 11:47 and disruption to services is expected until 11:47.

Please check back here for more information shortly. We apologise for the disruption caused to your journey.

Check services running in the area using the Transport for Wales Live Map

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

Pay As You Go

If you're using Pay As You Go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.

Alternative Travel Options

Customers can use their tickets to travel to Newport via Cardiff Central, at no extra cost.

You can use the following local bus services to help you complete your journey, at no extra cost:

Route 56 provided by Stagecoach South Wales between Newport and Crosskeys via Rogerstone and Ponytmister.
Route X15 provided by Stagecoach South Wales between Newport and Llanhilleth via Rogerstone, Crosskeys and Newbridge.
Route 151 provided by Stagecoach South Wales between Newport and Newbridge via Pye Corner, Rogerstone, Pontymister, Risca and Crosskeys.
Route 1 provided by Newport Bus between Newport and Rogerstone via Pye Corner.

Find details of these services using the journey planner at www.traveline.cymru

We have organised buses to run between x and x to assist customers to complete journeys where possible at no extra cost. These will arrive at x at approximately x provided by x.

These arrangements are in place on services until XX:XX.

Road Transport will take longer than rail services. Please allow extra time to complete your journey.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit the National Rail website.

Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations

Update: Incident due to more trains than usual needing repairs at the same time between Shrewsbury (SHR) and Aberystwyth (AYW) until the end of the day.

Due to more trains than usual needing repairs at the same time between Shrewsbury (SHR) and Aberystwyth (AYW):

Services will be cancelled in both directions between Shrewsbury (SHR) and Aberystwyth (AYW).

We expect the incident to last until the end of the day and disruption to services is expected from 03:00 until the end of the day.

What's Happened?

We expect to have a reduced number of trains available on Tuesday 14th July whilst our depot teams continue to work to ensure our on board air conditioning is fully functional.

There will be no services running between Machynlleth and Aberystwyth in either direction. A reduced service will run between Machynlleth and Shrewsbury in both directions.

Please check your journey at www.tfw.wales. For detailed and up to date information on disruption across the network, visit the National Rail website.

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

Alternative Travel Options

You can use the following local bus services to help you complete your journey, at no extra cost:

Route X75 provided by Celtic Travel between Newtown and Aberystwyth.
Route X85 provided by Lloyds Coaches between Machynlleth and Newtown.
Route T2 and T28 provided by Lloyds Coaches between Machynlleth and Aberystwyth.

Find details of these services using the journey planner at www.traveline.cymru.

We have organised buses to run between Shrewsbury and Aberystwyth to assist customers to complete journeys where possible at no extra cost. These will be provided by Lloyds Coaches. These arrangements are in place on services until the end of the day. You can find the times for these services for your journey using our journey planner at tfw.wales.

Road Transport will take longer than rail services. Please allow extra time to complete your journey.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit the National Rail website.

Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations.

Update: Incident due to more trains than usual needing repairs at the same time between Wolverhampton (WVH) and Birmingham International (BHI) until 20:00.

Due to more trains than usual needing repairs at the same time between Wolverhampton (WVH) and Birmingham International (BHI):

Services will be cancelled in both directions between Wolverhampton (WVH) and Birmingham International (BHI).

We expect the incident to last until 20:00 and disruption to services is expected until 20:00.

What's Happened?

We expect to have a reduced number of trains available on Tuesday 14th July whilst our depot teams work to ensure our on board air conditioning is fully functional.

This means Transport For Wales services will start and terminate at Wolverhampton instead of Birmingham New Street or Birmingham International today.

Rail services between Wolverhampton and Shrewsbury are expected to be busy meaning conditions on board could be very warm. Customers who are feeling unwell should consider whether they need to travel. If you do travel, you should bring water, stay hydrated and speak to a member of the onboard team immediately if you begin to feel unwell.

Check services running in the area using the Transport for Wales Live Map

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

Pay As You Go

If you're using Pay As You Go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.

Your ticket can be used on the following alternative routes to help you complete your journey, with the Train Operating Companies listed below at no extra cost:

West Midlands Railway between Wolverhampton and Birmingham International in both directions.
CrossCountry between Wolverhampton and Birmingham International in both directions.
Avanti West Coast between Wolverhampton and Birmingham International in both directions.

These arrangements are in place on services until 23:00

We apologise for the disruption caused to your journey today.

New: Incident due to more trains than usual needing repairs at the same time between Wrexham General (WRX) and Chester (CTR) until the end of the day.

Due to more trains than usual needing repairs at the same time between Wrexham General (WRX) and Chester (CTR):

Services will be cancelled in both directions between Chester (CTR) and Wrexham General (WRX).

We expect the incident to last until the end of the day and disruption to services is expected until the end of the day.

What's Happened?

We expect to have a reduced number of trains available on Tuesday 14th July whilst our depot teams work to ensure our on board air conditioning is fully functional.

This means a reduced number of services are able to run between Wrexham General and Chester in both directions.

Customers are advised to travel on the next available service where possible.

Rail services between Wrexham General and Chester are expected to be busy meaning conditions on board could be very warm. Customers who are feeling unwell should consider whether they need to travel. If you do travel, you should bring water, stay hydrated and speak to a member of the onboard team immediately if you begin to feel unwell.

Please check back here for more information shortly. We apologise for the disruption caused to your journey.

Check services running in the area using the Transport for Wales Live Map

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

Pay As You Go

If you're using Pay As You Go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.

We apologies for the disruption to your journey today,

Alternative Travel Options

You can use the following local bus services to help you complete your journey, at no extra cost:

Route 1 provided by Arriva Bus Wales between Chester and Wrexham.

Find details of these services using the journey planner at www.traveline.cymru.

Update: Incident due to a fault with the signalling system between Chester (CTR) and Crewe (CRE) until 15:00.

Due to a fault with the signalling system between Chester (CTR) and Crewe (CRE):

Services will be cancelled in both directions between Chester (CTR) and Crewe (CRE).

We expect the incident to last until 15:00 and disruption to services is expected until 15:00.

What's Happened?

We have been made aware of a signalling problem between Chester and Crewe:

As a result, train services will not be able to run through the area until the signalling system is working normally.

Our colleagues at Network Rail are aware of the problem and technicians are currently en route to the affected signalling.

We will publish more information here, once we have received an update from the infrastructure technicians.

Please check back shortly. We apologise for the disruption caused to your journey.

Check services running in the area using the Transport for Wales Live Map

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

Pay As You Go

If you're using Pay As You Go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.

Alternative Travel Options

You can use the following local bus services to help you complete your journey, at no extra cost.

Route 84 provided by Stagecoach Merseyside & Lancs between Chester and Crewe.

Find details of these services using the journey planner at www.traveline.cymru.

We have organised buses to run between Chester and Crewe to assist customers to complete journeys where possible at no extra cost. These will arrive at Chester at approximately 05:30 and at Crewe at approximately 06:15 provided by Keans Coaches.

These arrangements are in place on services until 10:30.

Road Transport will take longer than rail services. Please allow extra time to complete your journey.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit the National Rail website.

Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations

Your ticket can be used on the following alternative routes to help you complete your journey, with the Train Operating Companies listed below at no extra cost:

Avanti West Coast services between Chester and Crewe in both directions

All updates

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