Station facilities

  • Parking
  • Ticket machine
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window).
General service information
Staffing Level
unstaffed
Closed Circuit Television
Yes
Information Available From Staff
If the station is unstaffed, please contact the customer relations team or onboard staff
CIS
  • Departure Screens
  • Announcements
Customer Help Points

No
Ticket buying and collection
Ticket Office

No
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued

No
Smartcard Topup
Yes
Smartcard Validator

No
Smartcard Comments

Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.

You can get a TFW SmartCard on our website: www.tfw.wales

Penalty Fares
AW
All station facilities
Seated Area
Yes
Waiting Room

No
Station Buffet

No
Toilets

No
Baby Change

No
Telephones

No
Wi Fi

No

Find WiFi Hotspots around Abergele & Pensarn station

Accessibility and mobility access
Helpline

03333 211202

https://www.nationalrail.co.uk/
Mon-Sun 08:00 to 20:00
Staff Help Available
Yes

There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.

Induction Loop

No
Accessible Ticket Machines
Yes

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. They have touchscreen controls.

Ramp For Train Access
Yes
Accessible Taxis

No
Accessible Public Telephones

No
National Key Toilets

No
Step Free Access

Category B2.

Access to Platform 1 (to Chester) is via a lane with no pavement leading down from the road bridge.

Access to platform 2 (to Holyhead) is from the car park via a moderately steep ramp with handrail but no intermediate landing.


Coverage: partial Station
Ticket Gates

No
Impaired Mobility Set Down
Yes

At entrance to either platform. There is space for 1 vehicle on each side.

Wheelchairs Available

No
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 5
Sheltered: No
Cctv: No
Location:

5 curl top stands offering parking for up to 10 bicycles are located on the Westbound platform 2.


Type: Stands
CarPark

Operator Name: Transport for Wales
Spaces: 6
Free: Yes
Number Accessible Spaces: 1
Accessible Car Park Equipment: Yes
Cctv: No

Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/
Rail Replacement Services

The rail replacement bus stop is on Kingsway, near the supermarket.

Cycle Hire

There are no cycle hire facilities at this station.

Passenger services
Customer Service

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
Yes

Operator Name: Transport for Wales
https://www.nationalrail.co.uk/
Live departures and arrivals