Abergele and Pensarn

Address and directions

Abergele & Pensarn Station
Station Approach
Pensarn
Conwy
LL22 7PR

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Station message

TfW Penalty Fare Zone Expansion

This station is within the TfW Penalty Fare Zone. For more information visit tfw.wales/penalty-fares.

Station facilities

Parking
Ticket machine

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window).

General service information
- Staffing Level
  
  unstaffed
- Closed Circuit Television
- Information Available From Staff
  
  If the station is not staffed please use our helpline 08002006060
- CIS
  - Departure Screens
  - Announcements
- Customer Help Points
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
- Smartcard Validator
- Smartcard Comments
  
  Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
  You can get a TFW SmartCard on our website: www.tfw.wales
- Penalty Fares
  
  AW
All station facilities
- Seated Area
- Waiting Room
- Station Buffet
- Toilets
- Baby Change
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Abergele & Pensarn station
Accessibility and mobility access
- Helpline
  
  03333 211202
  
  https://www.nationalrail.co.uk/
  
  Mon-Sun 08:00 to 20:00
- Staff Help Available
  
  There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
- Induction Loop
- Accessible Ticket Machines
  
  The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. They have touchscreen controls.
- Ramp For Train Access
- Accessible Taxis
- Accessible Public Telephones
- National Key Toilets
- Step Free Access
  
  Category B2.
  Access to Platform 1 (to Chester) is via a lane with no pavement leading down from the road bridge.
  Access to platform 2 (to Holyhead) is from the car park via a moderately steep ramp with handrail but no intermediate landing.
  
  Coverage: partial Station
- Ticket Gates
- Impaired Mobility Set Down
  
  At entrance to either platform. There is space for 1 vehicle on each side.
- Wheelchairs Available
- Assisted Travel
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
  
  Spaces: 5
  Sheltered: No
  Cctv: No
  Location:
  5 curl top stands offering parking for up to 10 bicycles are located on the Westbound platform 2.
  
  Type: Stands
- CarPark
  
  Operator Name: Transport for Wales
  Spaces: 6
  Free: Yes
  Number Accessible Spaces: 1
  Accessible Car Park Equipment: Yes
  Cctv: No
  
  Open:
  Mon-Sun
  
  Website: https://www.nationalrail.co.uk/
- Rail Replacement Services
  
  The rail replacement bus stop is on Kingsway, near the supermarket.
- Cycle Hire
  
  There are no cycle hire facilities at this station.
Passenger services
- Customer Service
  
  Contact our Customer Relations team directly via the Transport for Wales Website.
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  Operator Name: Transport for Wales
  
  https://www.nationalrail.co.uk/

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