Station facilities
General service information
- Staffing Level
-
unstaffed
- Closed Circuit Television
- Yes
- Information Available From Staff
-
If the station is unstaffed, please contact the customer relations team or onboard staff
- CIS
-
- Departure Screens
- Announcements
- Customer Help Points
-
No
Ticket buying and collection
- Ticket Office
-
No
- Prepurchase Collection
- Yes
- Ticket Machine
- Yes
- Oystercard Issued
-
No
- Use Oystercard
-
No
- Always Show Oyster Card Fields
-
No
- Smartcard Issued
-
No
- Smartcard Topup
- Yes
- Smartcard Validator
-
No
- Smartcard Comments
-
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
You can get a TFW SmartCard on our website: www.tfw.wales
- Penalty Fares
-
AW
All station facilities
- Seated Area
- Yes
- Waiting Room
-
No
- Station Buffet
-
No
- Toilets
-
No
- Baby Change
-
No
- Telephones
-
No
- Wi Fi
-
No
Accessibility and mobility access
- Helpline
-
03333 211202
https://www.nationalrail.co.uk/Mon-Sun 08:00 to 20:00 - Staff Help Available
-
Yes
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
- Induction Loop
-
No
- Accessible Ticket Machines
-
Yes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. They have touchscreen controls.
- Ramp For Train Access
- Yes
- Accessible Taxis
-
No
- Accessible Public Telephones
-
No
- National Key Toilets
-
No
- Step Free Access
-
Category B2.
Access to Platform 1 (to Chester) is via a lane with no pavement leading down from the road bridge.
Access to platform 2 (to Holyhead) is from the car park via a moderately steep ramp with handrail but no intermediate landing.
Coverage: partial Station - Ticket Gates
-
No
- Impaired Mobility Set Down
-
Yes
At entrance to either platform. There is space for 1 vehicle on each side.
- Wheelchairs Available
-
No
- Assisted Travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
-
Spaces: 5
Sheltered: No
Cctv: No
Location:5 curl top stands offering parking for up to 10 bicycles are located on the Westbound platform 2.
Type: Stands - CarPark
-
Operator Name: Transport for Wales
Spaces: 6
Free: Yes
Number Accessible Spaces: 1
Accessible Car Park Equipment: Yes
Cctv: No
Open:
Mon-Sun
Website: https://www.nationalrail.co.uk/ - Rail Replacement Services
-
The rail replacement bus stop is on Kingsway, near the supermarket.
- Cycle Hire
-
There are no cycle hire facilities at this station.
Passenger services
- Customer Service
-
Contact our Customer Relations team directly via the Transport for Wales Website.
- Left Luggage
-
No
https://www.nationalrail.co.uk/ - Lost Property
-
Yes
Operator Name: Transport for Waleshttps://www.nationalrail.co.uk/
-
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