• Departure Screens
• Arrival Screens
• Announcements

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

Located

Up the stairs from the platforms, lift available

Tickets Accepted

 Avanti West Coast Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.

Facilities

Dedicated business areas are fully equipped with desks, power points and screens with updated train information.

 Refreshments

Tea, coffee, soft drinks.

Wi-Fi

Wi-Fi is available

Showers

No showers are available

Seating available on all platforms. Waiting rooms available on all platforms apart from Platform 1.

The accessible toilets are located on the Concourse. There is a Changing Places toilet on the station concourse, accessed using a RADAR key

Find WiFi Hotspots around Birmingham International station

08000 158 123 (08000 158 124 Textphone)

The Passenger Assistance meeting point is past the ticket gates on the concourse. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

The accessible toilets are located on the Concourse. There is a Changing Places toilet on the station concourse, accessed using a RADAR key

Category A - This station has step-free access to all platforms / the platform

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

18 cycle stands plus a cycling compound with 27 spaces available at the front of the station (please see staff for more information)

4 x hoops under NEC link by bus stands (2 x cycles per hoop = 8 spaces)

10 stands in shelter short stay car park

Cycling compound with 27 spaces available at the front of the station

For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.

Different rates apply to non rail users, please speak to a member of staff.

Long stay (5 days or more) on both Weekdays and Weekends: £20 per day (for each day including days 1 to 5)

Rail replacement coach services can be found at the front of the station opposite the entrance to the long stay car park.

Outside the station entrance

Information to plan your onward journey is available in a printable format here

Birmingham International Station is directly connected to Birmingham Airport by the free 'Air-Rail Link' people mover. 

The Air-Rail Link take two minutes to get to the airport and operates between 03:30 and 00:30 daily.

For customers heading to Birmingham Airport requiring assistance, staff will be available to provide assistance to the Air-Rail Link where there is an intercom available to advise Birmingham Airport of your arrival for assistance at the Airport.

Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge.  Please click here for more information.

Except Christmas Day & Boxing Day