Station
Station facilities
-
General service information
-
Staffing LevelFull time
-
Closed Circuit Television
-
Information Available From StaffYes - from help point
Yes - from information point
Yes - from ticket office -
Information Services OpenMon-Fri 05:30 to 02:00
Saturday 05:00 to 02:00 -
CIS
- Departure Screens
- Arrival Screens
- Announcements
-
Customer Help Points
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
-
-
Ticket buying and collection
-
Ticket Office
-
Prepurchase Collection
-
Ticket Machine
-
Oystercard Issued
-
Use Oystercard
-
Always Show Oyster Card Fields
-
Smartcard Issued
-
Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
-
Smartcard Comments
Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
-
Penalty FaresVT
-
-
All station facilities
-
First Class Lounge
Located
Up the stairs from the platforms, lift available
Tickets Accepted
Avanti West Coast Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.
Facilities
Dedicated business areas are fully equipped with desks, power points and screens with updated train information.
Refreshments
Tea, coffee, soft drinks.
Wi-Fi
Wi-Fi is available
Showers
No showers are available
Mon-Fri 05:30 to 20:00
Saturday 08:00 to 18:00
Sunday 10:00 to 18:00 -
Seated Area
-
Waiting Room
Seating available on all platforms. Waiting rooms available on all platforms apart from Platform 1.
-
Station Buffet
-
Toilets
The accessible toilets are located on the Concourse. There is a Changing Places toilet on the station concourse, accessed using a RADAR key
-
Baby Change
-
Telephones
-
Wi Fi
-
Post Box
-
Atm Machine
-
Shops
-
-
Accessibility and mobility access
-
Helpline
08000 158 123 (08000 158 124 Textphone)
https://www.nationalrail.co.uk/ -
Staff Help Available
The Passenger Assistance meeting point is past the ticket gates on the concourse. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
-
Induction Loop
-
Accessible Ticket Machines
-
Height Adjusted Ticket Office Counter
-
Ramp For Train Access
-
Accessible Taxis
-
National Key Toilets
The accessible toilets are located on the Concourse. There is a Changing Places toilet on the station concourse, accessed using a RADAR key
-
Step Free Access
Category A - This station has step-free access to all platforms / the platform
Coverage: whole Station -
Ticket Gates
-
Impaired Mobility Set Down
-
Wheelchairs Available
-
Assisted Travel
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
-
-
Parking information
-
Cycle StorageSpaces: 45
Sheltered: Yes
Cctv: Yes
Location:18 cycle stands plus a cycling compound with 27 spaces available at the front of the station (please see staff for more information)
Annotation:4 x hoops under NEC link by bus stands (2 x cycles per hoop = 8 spaces)
10 stands in shelter short stay car park
Cycling compound with 27 spaces available at the front of the station
Type: Compounds,Stands,Racks -
CarPark
For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
Long stay (5 days or more) on both Weekdays and Weekends: £20 per day (for each day including days 1 to 5)
Operator Name: Avanti West Coast
Name: Station Car Park
Spaces: 2124
Number Accessible Spaces: 24
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Sun
Website: https://www.nationalrail.co.uk/ -
Rail Replacement Services
Rail replacement coach services can be found at the front of the station opposite the entrance to the long stay car park.
-
Taxi Rank
Outside the station entrance
-
Onward Travel
Information to plan your onward journey is available in a printable format here
-
Airport
Birmingham International Station is directly connected to Birmingham Airport by the free 'Air-Rail Link' people mover.
The Air-Rail Link take two minutes to get to the airport and operates between 03:30 and 00:30 daily.
For customers heading to Birmingham Airport requiring assistance, staff will be available to provide assistance to the Air-Rail Link where there is an intercom available to advise Birmingham Airport of your arrival for assistance at the Airport.
-
Cycle Hire
Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here for more information.
-
-
Passenger services
-
Customer Service
Except Christmas Day & Boxing Day
-
Left Luggagehttps://www.nationalrail.co.uk/
-
Lost Property
Operator Name: Avanti West Coast Lost Propertyhttps://www.nationalrail.co.uk/
-
-
Did you know?Multiflex ticketsOur lowest single fare for hundreds of regular journeys.Available exclusively on our app
-
Did you know?Travel saferYou can plan ahead and decide when to travel using our Capacity Checker.Check capacity
-
Visiting Chepstow Explore Visiting Chepstow
-
Visiting Holyhead Explore Visiting Holyhead
-
Visit Carmarthen Explore Visit Carmarthen
-