Station

Birmingham International

Address and directions

Birmingham International station
Stationlink Road
National Exhibition Centre
Birmingham
West Midlands
B40 1PA

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Ticket office opening hours

Monday: 05:40 to 21:00
Tuesday: 05:40 to 21:00
Wednesday: 05:40 to 21:00
Thursday: 05:40 to 21:00
Friday: 05:40 to 21:00
Saturday: 06:15 to 21:00
Sunday: 08:15 to 21:00

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
  Yes - from information point
  Yes - from ticket office
- Information Services Open
  
  Mon-Fri 05:30 to 02:00
  Saturday 05:00 to 02:00
- CIS
  - Departure Screens
  - Arrival Screens
  - Announcements
- Customer Help Points
  
  Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
  Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Smartcard Validator
- Smartcard Comments
  
  Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
- Penalty Fares
  
  VT
All station facilities
- First Class Lounge
  
  Located
  Up the stairs from the platforms, lift available
  Tickets Accepted
  Avanti West Coast Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.
  Facilities
  Dedicated business areas are fully equipped with desks, power points and screens with updated train information.
  Refreshments
  Tea, coffee, soft drinks.
  Wi-Fi
  Wi-Fi is available
  Showers
  No showers are available
  
  Mon-Fri 05:30 to 20:00
  Saturday 08:00 to 18:00
  Sunday 10:00 to 18:00
- Seated Area
- Waiting Room
  
  Seating available on all platforms. Waiting rooms available on all platforms apart from Platform 1.
- Station Buffet
- Toilets
  
  The accessible toilets are located on the Concourse. There is a Changing Places toilet on the station concourse, accessed using a RADAR key
- Baby Change
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Birmingham International station
- Post Box
- Atm Machine
- Shops
Accessibility and mobility access
- Helpline
  
  08000 158 123 (08000 158 124 Textphone)
  
  https://www.nationalrail.co.uk/
- Staff Help Available
  
  The Passenger Assistance meeting point is past the ticket gates on the concourse. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
- Induction Loop
- Accessible Ticket Machines
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- Accessible Taxis
- National Key Toilets
  
  The accessible toilets are located on the Concourse. There is a Changing Places toilet on the station concourse, accessed using a RADAR key
- Step Free Access
  
  Category A - This station has step-free access to all platforms / the platform
  
  Coverage: whole Station
- Ticket Gates
- Impaired Mobility Set Down
- Wheelchairs Available
- Assisted Travel
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
  
  Spaces: 45
  Sheltered: Yes
  Cctv: Yes
  Location:
  18 cycle stands plus a cycling compound with 27 spaces available at the front of the station (please see staff for more information)
  
  Annotation:
  4 x hoops under NEC link by bus stands (2 x cycles per hoop = 8 spaces)
  10 stands in shelter short stay car park
  Cycling compound with 27 spaces available at the front of the station
  
  Type: Compounds,Stands,Racks
- CarPark
  
  For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
  Different rates apply to non rail users, please speak to a member of staff.
  
  Operator Name: Avanti West Coast
  Name: Station Car Park
  Spaces: 2124
  
  Number Accessible Spaces: 24
  Accessible Car Park Equipment: Yes
  Cctv: Yes
  
  Open:
  Mon-Sun
  
  Website: https://www.nationalrail.co.uk/
- Rail Replacement Services
  
  Rail replacement coach services can be found at the front of the station opposite the entrance to the long stay car park.
- Taxi Rank
  
  Outside the station entrance
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
- Airport
  
  Birmingham International Station is directly connected to Birmingham Airport by the free 'Air-Rail Link' people mover.
  The Air-Rail Link take two minutes to get to the airport and operates between 03:30 and 00:30 daily.
  For customers heading to Birmingham Airport requiring assistance, staff will be available to provide assistance to the Air-Rail Link where there is an intercom available to advise Birmingham Airport of your arrival for assistance at the Airport.
- Cycle Hire
  
  Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here for more information.
Passenger services
- Customer Service
  
  Except Christmas Day & Boxing Day
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  Operator Name: Avanti West Coast Lost Property
  
  https://www.nationalrail.co.uk/

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