Full time

Yes - from help point
Yes - from information point
Yes - from ticket office

• Departure Screens
• Arrival Screens
• Announcements

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Ticket Office: Yes
Ticket Machine: Yes

Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

VT

Seating available on all platforms with waiting rooms throughout.

The accessible toilets are located on Platforms 4/6; these toilets are operated by a RADAR key. A Changing Places toilet is available at this station. Toilets are open 24/7

Find WiFi Hotspots around Carlisle station

Newsagent

08000 158 123 (08000 158 124 Textphone)

Passenger Assist meeting point is the information kiosk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Category A - This station has step-free access to all platforms / the platform

Lifts available to platforms via subway. Alternatively there is a ramped footbridge. Staff are available to assist on request.

Coverage: whole Station

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Spaces: 16
Sheltered: Yes
Cctv: Yes
Location:

Platform 8.

Annotation:

Space for 16 cycles on Platform 8.

8 x hoops on platform 8 (2 x cycles per hoop = 16 spaces)

Type: Racks

Rail replacement coach services can be found at the front of the station

ScotRail only - Bus stops outside the Halston Hotel on Warwick Road

Onward travel information can be found on the National Rail website

Hertz

PeddalpushersLonnings End, Sandy Lonning, Brampton, CA8 1RA

Car parking1:

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff.

Operator Name: Avanti West Coast
Name: Station Car Park
Spaces: 160

Number Accessible Spaces: 10
Accessible Spaces Note:

Eco friendly car hire available from this station. Click here for more information.

Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/

Car parking2:

 For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.

Different rates apply to non rail users, please speak to a member of staff

Operator Name: Avanti West Coast
Name: Station Car Park 2
Spaces: 79

Number Accessible Spaces: 4
Accessible Car Park Equipment: No
Cctv: Yes
Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/

Operator Name: Avanti West Coast Lost Property