Full time

Yes - from information point
Yes - from ticket office

Information is available from the ticket office during scheduled opening hours, or from platform dispatch staff during the hours shown above.

• Departure Screens
• Arrival Screens
• Announcements

Assistance meeting point is the customer information office on the relevant platform.

Ticket Office: Yes
Ticket Machine: Yes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

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The waiting rooms are located in the station buildings and can be accessed from Platform 1 (for trains towards London), and Platform 2 (for trains towards Colchester and Ipswich).

Coffee Link

Coffee Station

Costa Coffee

Puccino's Deli

Ume Garden's Sushi & Bento

Self-service vending machines providing cold drinks and snacks

Free water refill point located inside the the ticket barriers on the station concourse

There are male and female toilets located in the station buildings on Platform 1 (for trains towards London) and also on Platform 2 (for trains towards Colchester and Ipswich). An accessible toilet is available for radar key holders and is located on the ground floor, near the lifts. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:00 - 23:00Saturday 05:00 - 23:00Sunday 08:00 - 23:00

Find WiFi Hotspots around Chelmsford station

• WHSmith
• Photo-Me digital passport photos

0800 028 28 78

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

• Board and alight
• Ramp assistance
• Luggage (on and off train only)
• Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

• By speaking with a member of station staff
• By calling 0345 600 7245 (option 4)
• By selecting the help button on one of the ticket machines at this station

Details of nearest taxis are shown on station information poster

This station has step free access to both platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer information office on the relevant platform.

Coverage: whole Station

Chelmsford station has Secure Station Acreditation

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Spaces: 960
Sheltered: Yes
Cctv: Yes
Location:

There is a dedicated Cycle Point with free cycle parking, secure cycle parking, and premium cycle parking located in Park Road, opposite the station.

Type: Compounds,Stands

Rail replacement bus services pick up and drop off at the bus stops on Victoria Road, by the station entrance.

There is a taxi rank outside the station.

'First' operates a network of frequent local bus routes around Chelmsford and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus

Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info

Bus stops are located outside the station on Duke Street.

Car parking1:

Operator Name: National Car Parks Ltd
Name: Station Car Park
Spaces: 137

Number Accessible Spaces: 5
Accessible Car Park Equipment: Yes
Cctv: No
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

Website: https://www.ncp.co.uk/find-a-car-park/car-parks/chelmsford-station-g-anglia/

Car parking2:

Operator Name: National Car Parks Ltd
Name: Premium Bay
Spaces: 7

Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: No
Open:
- 24h
- 24h

Website: https://www.nationalrail.co.uk/

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.