Station

Station facilities

  • Parking
  • Shops
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Information Services Open
Mon-Fri 05:00 to 01:35
Saturday 05:00 to 23:35
Sunday 09:00 to 00:00
CIS
  • Departure Screens
  • Announcements
Customer Help Points
Yes
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued
Yes
Smartcard Validator

No
Smartcard Comments

Smartcard Accepted

Penalty Fares
GW
All station facilities
Seated Area
Yes
Trolleys
Yes
Station Buffet
Yes
Toilets
Yes

The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.

Baby Change
Yes
Telephones
Yes
Wi Fi
Yes

Connect to "GWR Free Station WiFi"

Accessibility and mobility access
Helpline

08001 971 329 or 18001 0800 197 1329 (Textphone)

https://www.nationalrail.co.uk/
Staff Help Available

Meeting point: Customer assist office.

Mon-Sun 05:00 to 01:00
Induction Loop
Yes
Accessible Ticket Machines
Yes
Ramp For Train Access
Yes
Accessible Taxis

Accessible taxis are available

Accessible Public Telephones

Public telephones are not accessible

National Key Toilets

The radar key is available from station staff.

Step Free Access

Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.


Coverage: partial Station
Ticket Gates
Yes
Impaired Mobility Set Down
Yes

Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.

Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 134
Sheltered: Yes
Cctv: Yes
Location:

Platform 1 and car park


Annotation:

Please note: cycles can be carried on our trains free of charge restrictions apply find out more here


Type: Stands
CarPark

Operator Name: A P C O A Parking ( U K) Limited
Name: Station Car Park
Spaces: 286

Number Accessible Spaces: 17
Accessible Spaces Note:

Parking is free for valid blue badge holders.


Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:

Accessible ticket machine in the car park.


Cctv: No

Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

Website: http://www.apcoa.co.uk
Rail Replacement Services

Front of the station, or as directed by signs.

Taxi Rank

Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.

Onward Travel

Information to plan your onward journey is available in a printable format here

Airport

Find out more about links from GWR stations to airports.

Cycle Hire

Compass Holidayscompass-holidays.com01242 250 642located on platform

Passenger services
Customer Service

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
https://www.nationalrail.co.uk/
Live departures and arrivals