Station

Station message

Due to pre-planned engineering works taking place, the accessible parking and the pick-up / drop-off bays at the front of Colchester station will not be available on the following dates during 2025. Alternative parking for blue badge holders is available in the main car park.

May: 4th, 11th. September: 6th, 7th, 13th, 14th, 20th, 21st, 27th, 28th.

Station facilities

  • Parking
  • Shops
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Yes - from information point
Yes - from ticket office
Information Services Open

This station is staffed 24/7 and is open during the hours shown above, with information from platform dispatch staff available during these times. Information from staff in the ticket office is available during ticket office opening hours.


CIS
  • Departure Screens
  • Announcements
Customer Help Points

No

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No

Use Oystercard

No

Always Show Oyster Card Fields

No

Smartcard Issued
Yes
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Smartcard Comments

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Penalty Fares
Train Operator: LE
Url: https://www.greateranglia.co.uk/tickets-fares/penalty-fares
All station facilities
Seated Area
Yes
Waiting Room
Mon-Fri 04:00 to 23:00
Saturday 04:00 to 23:00
Sunday 06:00 to 23:00

The main waiting room is located next to the steps on Platforms 3 and 4 that lead to/from the underpass. There is another waiting room on Platforms 1 and 2, and this is available for customers to use between the hours of 04:00-00:30 Monday to Sunday.

Station Buffet
Yes

Coffeelink

Starbucks

Grab A Pizza This

Café Local

Self-service vending machines providing cold drinks and snacks

Free water refill point located on Platform 2, near Coffeelink

Toilets
Yes

There are male and female toilets located in the station buildings on Platforms 1 and 2, and also on Platforms 3 and 4, just next to the steps that lead to/from the underpass. Accessible toilets are available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 04:00 - 00:30Saturday 04:00 - 00:30Sunday 06:00 - 00:30

Baby Change
Yes
Telephones
Yes
Wi Fi
Yes
Post Box
Yes
Atm Machine
Yes
Shops
Yes
Accessibility and mobility access
Helpline

0800 028 28 78

https://www.nationalrail.co.uk/
Mon-Sun 08:00 to 20:00
Staff Help Available

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station
Mon-Sun
Induction Loop
Yes
Accessible Ticket Machines
Yes
Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

Details of nearest taxis are shown on station information poster

National Key Toilets
Yes
Step Free Access

This station has step free access to all platforms. However, customers with restricted mobility are advised to arrive on the London bound side of the station (which is accessed via the entrance off Station Way before the railway bridge), as the lifts are quicker and easier to operate than the chair lift in the Ipswich / Norwich bound ticket hall. It is quite a long and steep walking route to get from one side of the station to the other.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer information office on Platform 4.


Coverage: partial Station
Ticket Gates
Yes

Colchester station has Secure Station Acreditation

Impaired Mobility Set Down

No

Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Transport links
Cycle Storage
Spaces: 576
Sheltered: Yes
Cctv: Yes
Location:

There are 27 cycle stands and 60 cycle parking spaces located at the front of the main station carpark, near the taxi rank, along with a secure cycle parking compound providing 101 spaces. Opposite the entrance to the other side of the station (for trains towards London), there are 96 cycle parking spaces next to the accessible car parking bays, a further 20 cycle parking spaces further down the access road, and another secure cycle parking compound providing 144 spaces is next to the station building, adjacent to Platforms 4 and 5. The secure cycle parking areas require smartcard access - please speak with station staff for further details.


Type: Compounds,Stands,Racks
Rail Replacement Services

Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the main station entrance.

Onward Travel

Colchester & Wivenhoe is a PlusBus location click here to see the PlusBus map

Parking information
Car Park
Car parking1:

Operator Name: National Car Parks Ltd
Name: Station Car Park
Spaces: 931

Number Accessible Spaces: 18
Accessible Spaces Note:

7 accessible parking spaces in the main car park by the front of the station.

11 accessible parking spaces by the London-bound station entrance.


Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

Website: https://www.ncp.co.uk/find-a-car-park/car-parks/colchester-station-g-anglia/

Car parking2:

Operator Name: National Car Parks
Name: Premium Bays
Spaces: 4

Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
- 24h
- 24h

Website: https://www.nationalrail.co.uk/

Passenger services
Customer Service

Monday-Saturday 08:00-20:00

Sunday 10:00-20:00

Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage

No

https://www.nationalrail.co.uk/
Lost Property
https://www.greateranglia.co.uk/lost-property
Mon-Sun
Live departures and arrivals