Station facilities
General service information
- Staffing Level
-
unstaffed
- Closed Circuit Television
- Yes
- Information Available From Staff
-
If the station is unstaffed, please contact the customer relations team or onboard staff
- CIS
-
- Departure Screens
- Arrival Screens
- Customer Help Points
-
No
Ticket buying and collection
- Ticket Office
-
No
- Prepurchase Collection
- Yes
- Ticket Machine
- Yes
- Oystercard Issued
-
No
- Use Oystercard
-
No
- Always Show Oyster Card Fields
-
No
- Smartcard Issued
-
No
- Smartcard Topup
- Yes
- Smartcard Validator
-
No
- Smartcard Comments
-
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
- Penalty Fares
-
AW
All station facilities
- Seated Area
- Yes
- Waiting Room
-
No
- Station Buffet
-
No
- Toilets
-
No
- Baby Change
-
No
- Telephones
-
No
- Wi Fi
-
No
Accessibility and mobility access
- Helpline
-
03333 211202
Mon-Sun 08:00 to 20:00 - Staff Help Available
-
No
There are no platform staff at this station. Assistance will be provided by the Conductor on the train
- Induction Loop
-
No
- Accessible Ticket Machines
-
Yes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines have touchscreen controls.
- Ramp For Train Access
- Yes
- Accessible Taxis
-
No
- Accessible Public Telephones
-
No
- Nearest Stations With More Facilities
-
SHR
- National Key Toilets
-
No
- Step Free Access
-
Category B2.
Step free access to Platform 1 (to Shrewsbury) is available via a ramp from Ash Close. Step free access to Platform 2 (to Hereford) is available from the car park. Both platforms are connected via a footbridge or a long detour.
Coverage: partial Station - Ticket Gates
-
No
- Impaired Mobility Set Down
-
No
- Wheelchairs Available
-
No
- Assisted Travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
-
Spaces: 8
Sheltered: No
Cctv: No
Location:Four Sheffield Stands offering capacity for up to 8 bicycles are located on the southbound (Hereford/Cardiff direction) platform.
Type: Stands - CarPark
-
Operator Name: Transport for Wales
Name: Station Car Park
Spaces: 20
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Open:
Mon-Sun
Website: https://www.nationalrail.co.uk/ - Rail Replacement Services
-
The rail replacement bus stop is at the station entrance.
- Cycle Hire
-
There are no cycle hire facilities at this station.
Passenger services
- Customer Service
-
Contact our Customer Relations team directly via the Transport for Wales Website.
- Left Luggage
-
No
https://www.nationalrail.co.uk/ - Lost Property
-
Yes
Operator Name: Transport for Waleshttps://www.nationalrail.co.uk/
-
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