Station facilities
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This is automated information from www.nationalrail.co.uk (opens in new window), which may contain elements of content only available in English.
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General service information
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Staffing Levelunstaffed
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Closed Circuit Television
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Information Available From StaffYes - from help point
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CIS
- DepartureScreens
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Customer Help Points
Customer help points are available on both platforms.
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Ticket buying and collection
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Issued
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Use Oystercard
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard Validator
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Penalty FaresAW
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All station facilities
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Seated Area
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Waiting Room
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Station Buffet
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Toilets
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Baby Change
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Telephones
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Wi Fi
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Accessibility and mobility access
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Helpline
03333 211202
https://www.nationalrail.co.uk/Mon-Sun 08:00 to 20:00 -
Staff Help Available
Assistance will be provided by the Conductor on the train.
Mon-Fri
Saturday
Sunday -
Induction Loop
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Accessible Ticket Machines
The ticket machine(s) take cash, and major debit and credit cards.
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Ramp For Train Access
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Accessible Taxis
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Nearest Stations With More FacilitiesNBE
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National Key Toilets
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Step Free Access
Category B2.
Step free access is available to Platform 1 (to Ebbw Vale) from the station car park.
Step free access is available to Platform 2 (to Cardiff) via Carlton Terrace.
Coverage: partial Station -
Ticket Gates
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Impaired Mobility Set Down
.
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Assisted Travel
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Parking information
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Cycle StorageSpaces: 4
Sheltered: No
Cctv: Yes
Annotation:Cycle lockers are located adjacent to the pick up point and the southbound platform (for services to Cardiff Central).
Type: Lockers -
Rail Replacement Services
The rail replacement bus stop is a local bus stop on Risca Road.
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Passenger services
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Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
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Left Luggagehttps://www.nationalrail.co.uk/
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Lost Property
Operator Name: Transport for Waleshttps://www.nationalrail.co.uk/
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