Station facilities
General service information
- Staffing Level
-
unstaffed
- Closed Circuit Television
- Yes
- Information Available From Staff
-
If the station is unstaffed, please contact the customer relations team or onboard staff
- CIS
-
- Departure Screens
- Announcements
- Customer Help Points
-
No
Ticket buying and collection
- Ticket Office
-
No
- Oystercard Issued
-
No
- Use Oystercard
-
No
- Always Show Oyster Card Fields
-
No
- Smartcard Issued
-
No
- Smartcard Validator
-
No
- Penalty Fares
-
AW
All station facilities
- Seated Area
- Yes
- Waiting Room
-
No
- Station Buffet
-
No
- Toilets
-
No
- Baby Change
-
No
- Telephones
-
No
- Wi Fi
-
No
- Post Box
-
No
- Atm Machine
-
No
- Shops
-
No
Accessibility and mobility access
- Helpline
-
03333 211202
https://www.nationalrail.co.uk/Mon-Sun 08:00 to 20:00 - Staff Help Available
-
Yes
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
- Induction Loop
-
No
- Accessible Ticket Machines
-
No
- Ramp For Train Access
- Yes
- Accessible Taxis
-
No
- Accessible Public Telephones
-
No
- Nearest Stations With More Facilities
-
WRX
- National Key Toilets
-
No
- Step Free Access
-
Category B3.
Step free access to Platform 1 (to Bidston) from the station entrance.
Access to Platform 2 (to Wrexham) is via a ramp off Station Crescent. Steps also lead down to both platform from Hope Street bridge which has no pavement on one side.
Care should be taken when ascending these staircases from the platforms as they open out on the roadway.
Coverage: partial Station - Ticket Gates
-
No
- Impaired Mobility Set Down
- Yes
- Wheelchairs Available
-
No
- Assisted Travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
-
Spaces: 0
Sheltered: No
Cctv: No - CarPark
-
Operator Name: Transport for Wales
Name: Station Car Park
Spaces: 12
Free: Yes
Number Accessible Spaces: 1
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Sun
Website: https://www.nationalrail.co.uk/ - Rail Replacement Services
-
The rail replacement bus stop is a local bus stop on Old Mold Road.
- Cycle Hire
-
There are no cycle hire facilities at this station.
Passenger services
- Customer Service
-
Contact our Customer Relations team directly via the Transport for Wales Website.
- Left Luggage
-
No
https://www.nationalrail.co.uk/ - Lost Property
-
Yes
Operator Name: Transport for Waleshttps://www.nationalrail.co.uk/
-
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