Station facilities

  • Ticket machine
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window).
General service information
Staffing Level
unstaffed
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
CIS
  • Departure Screens
  • Arrival Screens
Customer Help Points
Yes
Ticket buying and collection
Ticket Office

No
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued

No
Smartcard Validator
Yes
Smartcard Comments

Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.

Penalty Fares
AW
All station facilities
Seated Area
Yes
Waiting Room

No
Station Buffet

No
Toilets

No
Baby Change

No
Telephones

No
Wi Fi

No

Find WiFi Hotspots around Heath High Level station

Accessibility and mobility access
Helpline

03333 211202

https://www.nationalrail.co.uk/
Mon-Sun 08:00 to 20:00
Staff Help Available
Yes

There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.

Induction Loop
Yes
Accessible Ticket Machines
Yes

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.

Ramp For Train Access
Yes
Accessible Taxis

No
Nearest Stations With More Facilities
HLL
National Key Toilets

No
Step Free Access

Category B2.

The station is not suitable for wheelchair or powered mobility scooter users.

Platform 1 (to Rhymney) has a long, steep access ramp.

Platform 2 (to Cardiff) is only accessible via 41 steps. 

Customers travelling from the Rhymney Valley are advised to alight at Cardiff Queen Street and return to Heath Low Level.


Coverage: partial Station
Ticket Gates

No
Impaired Mobility Set Down

No
Wheelchairs Available

No
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 0
Sheltered: No
Cctv: Yes
Rail Replacement Services

Local bus stops on Heath Park Avenue near the Junction with Heath Halt Road. Towards Cardiff, same side as Heath Halt Road. Towards Caerphilly, opposite side

Cycle Hire

Cycle hire is provided by Next/Ovo bike with their docking station located in Lake Road nextbike - origin bike sharing

Passenger services
Customer Service

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
Yes

Operator Name: Transport for Wales
https://www.nationalrail.co.uk/
Live departures and arrivals

Overview

On the Rhymney Line, Heath High Level Station serves the Heath district of Cardiff, along with Heath Low Level Station. Opened in 1915, its two platforms handle nearly half a million passengers every year.

Heath lies to the north of Cardiff and is seen as a very affluent area. The large detached, Victorian houses, set in secluded all-round gardens, are fronted by wide, tree-lined roads. In the middle of Heath is the 100 acres Heath Park, all that remains of the open countryside that once covered this region. It’s a lovely place for a day out with the family, enjoying a walk or having a picnic.

 

  • How long does it take to get from Heath High Level Station to Cardiff Airport?

    • It takes almost an hour and a half to get, by train, from the station to Cardiff Airport.

  • How long does it take to walk from Heath High Level Station to Heath town centre?

    • Leave the station and it only takes two minutes to reach the centre of Heath.

  • What car parking facilities are available at Heath High Level Station?

    • There are no car parking facilities at Heath High Level Station.

  • What facilities are there for bike storage at Heath High Level Station?

    • The station has no bike storage facilities.

  • What other facilities are available at Heath High Level Station?

    • Disabled access - part of the station is step-free, while ramps and induction loops are available