Station facilities
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General service information
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Staffing Levelunstaffed
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Closed Circuit Television
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Information Available From StaffYes - from help point
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CIS
- Departure Screens
- Arrival Screens
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Customer Help Points
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Ticket buying and collection
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Issued
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Use Oystercard
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.
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Penalty FaresAW
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All station facilities
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Seated Area
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Waiting Room
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Station Buffet
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Toilets
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Baby Change
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Telephones
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Wi Fi
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Accessibility and mobility access
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Helpline
03333 211202
https://www.nationalrail.co.uk/Mon-Sun 08:00 to 20:00 -
Staff Help Available
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
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Induction Loop
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Accessible Ticket Machines
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
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Ramp For Train Access
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Accessible Taxis
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Nearest Stations With More FacilitiesHLL
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National Key Toilets
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Step Free Access
Category B2.
The station is not suitable for wheelchair or powered mobility scooter users.
Platform 1 (to Rhymney) has a long, steep access ramp.
Platform 2 (to Cardiff) is only accessible via 41 steps.
Customers travelling from the Rhymney Valley are advised to alight at Cardiff Queen Street and return to Heath Low Level.
Coverage: partial Station -
Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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Assisted Travel
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Parking information
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Cycle StorageSpaces: 0
Sheltered: No
Cctv: Yes -
Rail Replacement Services
The rail replacement bus stop is at the station entrance.
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Cycle Hire
Cycle hire is provided by Next/Ovo bike with their docking station located in Lake Road nextbike - origin bike sharing
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Passenger services
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Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
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Left Luggagehttps://www.nationalrail.co.uk/
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Lost Property
Operator Name: Transport for Waleshttps://www.nationalrail.co.uk/
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Overview
On the Rhymney Line, Heath High Level Station serves the Heath district of Cardiff, along with Heath Low Level Station. Opened in 1915, its two platforms handle nearly half a million passengers every year.
Heath lies to the north of Cardiff and is seen as a very affluent area. The large detached, Victorian houses, set in secluded all-round gardens, are fronted by wide, tree-lined roads. In the middle of Heath is the 100 acres Heath Park, all that remains of the open countryside that once covered this region. It’s a lovely place for a day out with the family, enjoying a walk or having a picnic.
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How long does it take to get from Heath High Level Station to Cardiff Airport?
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It takes almost an hour and a half to get, by train, from the station to Cardiff Airport.
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How long does it take to walk from Heath High Level Station to Heath town centre?
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Leave the station and it only takes two minutes to reach the centre of Heath.
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What car parking facilities are available at Heath High Level Station?
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There are no car parking facilities at Heath High Level Station.
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What facilities are there for bike storage at Heath High Level Station?
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The station has no bike storage facilities.
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What other facilities are available at Heath High Level Station?
- Disabled access - part of the station is step-free, while ramps and induction loops are available
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