Station

Hemel Hempstead

Address and directions

Hemel Hempstead station
London Road
Hemel Hempstead
Hertfordshire
HP3 9BQ

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Ticket office opening hours

Monday: 06:00 to 20:00
Tuesday: 06:00 to 20:00
Wednesday: 06:00 to 20:00
Thursday: 06:00 to 20:00
Friday: 06:00 to 20:00
Saturday: 07:00 to 20:00
Sunday: 08:00 to 19:00

Station message

Amended ticket office opening hours

On 1st January, the ticket office will open at 07:00.

Tickets can be purchased at TVMs or at lnr.uk.

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Part time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
  Yes - from ticket office
- Information Services Open
  
  Mon-Fri 06:00 to 20:00
  Saturday 07:00 to 20:00
  Sunday 08:00 to 19:00
- CIS
  - Departure Screens
  - Announcements
- Customer Help Points
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Validator
- Penalty Fares
  
  LM
All station facilities
- Seated Area
- Station Buffet
- Toilets
  
  The toilets and accessible toilets (non-RADAR) are located within the Booking Hall Concourse. All toilet facilities are only available during Booking Office opening hours: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.
- Baby Change
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Hemel Hempstead station
- Post Box
- Atm Machine
- Shops
Accessibility and mobility access
- Helpline
  
  0800 0248 997
  
  https://www.nationalrail.co.uk/
  
  Mon-Sun
- Staff Help Available
  
  This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
  
  Mon-Fri 06:00 to 20:00
  Saturday 07:00 to 19:00
  Sunday 08:00 to 19:00
- Induction Loop
- Accessible Ticket Machines
  
  Card payment only.
- Height Adjusted Ticket Office Counter
  
  Booking clerk would go outside and serve the customer.
- Ramp For Train Access
- Accessible Taxis
  
  Accessible taxis are available
- Accessible Public Telephones
  
  Public telephones are not accessible
- National Key Toilets
  
  The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.
- Step Free Access
  
  This station has been classified as a step-free access category B2 station. This means that there is some step-free access to all platforms - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
  The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
  
  Coverage: whole Station
- Ticket Gates
- Impaired Mobility Set Down
- Wheelchairs Available
- Assisted Travel
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
  
  Spaces: 200
  Sheltered: No
  Cctv: Yes
  Location:
  car park
  
  Type: Stands
- CarPark
  
  Operator Name: S A B A U K
  Name: Station Car Park
  Spaces: 492
  
  Number Accessible Spaces: 10
  Accessible Spaces Note:
  Blue Badge holders can park free of charge but must register for a free parking permit, as described on the Saba Parking Blue Badge Portal. You must register prior to or on the same day as parking on the Saba Blue Badge Portal.
  
  Accessible Car Park Equipment: Yes
  Accessible Car Park Equipment Note:
  Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.
  
  Cctv: No
  
  Open:
  - 24h
  - 24h
  - 24h
  - 24h
  
  Website: https://www.nationalrail.co.uk/
- Rail Replacement Services
  
  Rail replacement vehicles will operate from the public service bus stops outside the station entrance.
  Please check your destination before boarding.
  Please click here for walking directions from the station to the rail replacement bus stop.
- Taxi Rank
  
  Taxi free phone
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
Passenger services
- Customer Service
  
  Please contact our Contact Centre team on: 0333 311 0006. Who are open during the following times:
  Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day
  **Hemel Hempsted is accredited by the Secure Station Scheme**
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  https://www.nationalrail.co.uk/

Live departures and arrivals